Ourisman Subaru Waldorf

My wife was in the market for a new vehicle, so I stopped in just to see what they had to offer. After purposely walking around the lot alone, I went into the showroom to get brochures on the models I was i in just to see what they had to offer. After purposely walking around the lot alone, I went into the showroom to get brochures on the models I was interested in. There I was greeted by Jim Orazio, who was very pleasent and extremely knowledgeable of Subarus. He answered all my questions and then some. Not once was there any pressure toward making a purchase. I was actually told to spend some time on it and call him if there's anything I need to know or need help with. So I left with brochures in hand and happy with the experience I just had. A few days later, my wife and I went in armed to the teeth with research info, knew exactly what we were willing to pay and were ready to walk if we couldn't negotiate something close. we walked in, found Jim, and told him which vehicle we were interested in. He had it pulled out of the showroom, handed us the keys and off we went. The wife loved it, but wasn't happy with one of the options that was installed. We were shown a few other vehicles on the lot that were similarly equipped and my wife chose 2 that she would consider. Now comes the part that I was ready for, the negotiation battle. I had the price in my head and figure it was just a matter of time before the typical dealership practices take place when they try to get you somehow on the backend or trade to up their profit. Jim asked us if we wanted to talk vehicle price first or if we wanted to have our trade-in appraised (this caught me off guard because it's unusual). We talked vehicle price first while my trade-in sat outside. Jim pulled out a sheet with the vehicle and option prices on it, pointed to a number and said you can have it for $500 below that number. It was quite a few hundred below what I was ready to fight for. This also caught me off guard, because it was lower than I already thought was fair. So, now I thought, they're just going to get me on my trade-in. He had it appraised and it came right in the range I thought it was worth. Everything they offered me was as good or better than I already thought was fair market value. From there we met with Arandre Powell in finance. Our credit isn't perfect, but he did everything he could to get us an interest rate as low as possible. He came close to our bank's rate. We agreed that was a good rate and asked if it was okay to shop around for a better rate from our bank. He gave us a couple days to see if we can find something better before our paperwork is submitted through their bank. He was extremely pleasant, helpful, and also didn't pressure us in anyway to buy anything extra. I've purchased 12 vehicles in the last 20 years and can honestly say that my experience with Waldorf Subaru was the best experience I've had with any dealership. Everyone I talked to was very pleasant and approachable. The price I was given was lower than I expected and had absolutely no pressure sales tactics from anyone. I'll definately be going back when I'm back in the market for another vehicle. --Proud new owners of a 2012 Subaru Forester More

After doing our due diligenece as consumers in the mini-van market, we decided to purchase a VW Routan from Waldorf Volkswagen. The vehicle has all the bells and whistles that we could ask for in a mi mini-van market, we decided to purchase a VW Routan from Waldorf Volkswagen. The vehicle has all the bells and whistles that we could ask for in a mini-van, fully loaded and all at a great price. The reason I am taking the time to share my experience is because the people at VW Waldorf just "get it". Jimmy Harper was our initial contact at the dealer. Professional, courteous, friendly and knowledgeable; all attributes of a seasoned veteran. Mr. Harper helped make our decision easier with his demeanor and Bob Valentine clinched the deal. Nice, honest and relateable, Mr. Valentine helped us make the monetary part of the deal alot easier( go figure- a finance guy). We both left with confidence and assurance that we had made a great decision and look forward to recommending friends and family to VW of Waldorf! Thanks Jimmy and Bob! You both are awesome!! More

This was, by far, the best car purchase experience I have encountered. I initially test drove cars at a different dealership closer to me and contacted Waldorf Subaru once I knew what I wanted. Jim is what I encountered. I initially test drove cars at a different dealership closer to me and contacted Waldorf Subaru once I knew what I wanted. Jim is what I would consider an expert knowledge base on Subarus and answered all of my questions in a thorough and timely manner. I gave him the specs for the car that I was looking for and he assured me that they would be able match my needs at the best price. In fact, I was encouraged to get competitive pricing at other dealerships to ensure that I was getting a fair deal, which tells me they want to make their customers happy. I contacted at least 5 other dealerships, but ultimately chose Waldorf because I did not get the "run around" treatment I had to go through with the others to get similar pricing. On the day of sale, the entire staff at Waldorf was extremely polite from the moment I walked in the door. Jim & Arandre covered all of the details and were very easy to do business with. The entire transaction surprisingly took a little under 1 1/2 hours even though I was prepared to be there longer, which was nice because I was anxious to get out & drive that new car! All in all, I feel that I could not have made a better choice on car and dealership. -- a very happy 2012 2.5 Ltd Subaru Outback owner More

My experience with Waldorf Subaru VW was a positive experience and my salesperson, Jimmy Harper, was very professional and helpful. He contacted me a few days after my purchase and asked how I liked th experience and my salesperson, Jimmy Harper, was very professional and helpful. He contacted me a few days after my purchase and asked how I liked the vehicle and if I was satisfied with my experience. I ordered mud flaps for my car that were not available in the parts department and he keeps me informed about the status of my order so I don't have to call the shop. The showroom was always clean and designed with the customer in mind, especially the parts department lounge and snack area. The restrooms are also very clean. Each time I visited I was greeted with an "Hello" by employees and salespeople. I would definately be a return customer and would recommend Jimmy Harper at Waldorf Subaru VW to all my friends and family. More

My overall experience with Waldorf Subaru was very good. Very friendly staff, organized, and made you feel like part of their family. All the paperwork was completed in a timely manner as well. Very friendly staff, organized, and made you feel like part of their family. All the paperwork was completed in a timely manner as well. More

your dealership provided excellent service. i really like that was no pressure to buy and no haggling over the price. I was pleasantly surprised by my experience. thank you. that was no pressure to buy and no haggling over the price. I was pleasantly surprised by my experience. thank you. More

You get exceptional assistance from the Sales Department to the Service Department. This is my first occasion that I have bought a vehicle and feel good about having it serviced at the same location. Both to the Service Department. This is my first occasion that I have bought a vehicle and feel good about having it serviced at the same location. Both departments complement each other and I highly recommend Waldorf Subaru and Volkswagen. Try them – I feel confident that you’ll agree with me! More

Overall, the dealership has friendly sales staff, but I'm not to thrilled about their service department. I try to e-mail them because I'm in school all day long with very minimal time to actually call, and not to thrilled about their service department. I try to e-mail them because I'm in school all day long with very minimal time to actually call, and they don't respond. The only people I've actually got a response from was the parts and accessories manager; THAT'S IT! I guess none of the service advisors know how to type a quick e-mail. More

Everyone at the Waldrof VW dealership made my first car purchasing experience a delightful one. They were more than willing to sit down and talk with me about what I wanted in a car and showed me many dif purchasing experience a delightful one. They were more than willing to sit down and talk with me about what I wanted in a car and showed me many different models of both the VW and Subaru in order for me to be confident in my end choice. If you are in the search for a VW or Subaru, I'd high recommend going to Waldorf VW and Subaru! More

Kevin was very helpful. He told us averything we need to know. The conversation was very plesant and the sale was finished in a very acceptable time. We are very pleased. Thank you. know. The conversation was very plesant and the sale was finished in a very acceptable time. We are very pleased. Thank you. More