Ourisman Subaru VW of Waldorf

We went into Mazda looking at the CX-5 (we were trying to decide between a Mazda CX-5, Ford Escape, and Subaru Forrester). After test driving the CX-5 we liked it. Our experience with the salesman was great decide between a Mazda CX-5, Ford Escape, and Subaru Forrester). After test driving the CX-5 we liked it. Our experience with the salesman was great (his name was Devin). Devin was a very funny and personable guy. Everything was going great until the sales manager got involved. We did a lot of research on each car before going in, knowing the trade offs and knowing the fair price and what was being offered elsewhere. We understand on a lot of new cars there are rebates and advertised prices show as many rebates as possible so we took that into account. We also understand the dealership is trying to make as much profit as it can. Pretty much, even with the research we had, he was only willing to go about 1k below MSRP and told me that is the absolute best he can do. Told him what we were getting elsewhere and that there must be reasons. He went on about rebates and we told him we took those into account. Then one thing we noticed is he tried to tax us on the full amount of the car (we had a trade in, in Maryland, you get taxed after the trade in value). We brought this up and he kept trying to change the subject. Not only that, once he figured he was not getting a sale from us, he started to treat us more rudely and made it obvious that we weren't worth his time anymore. No handshake or anything. After thinking more about it later and talking to other dealerships and confirming that you get taxed after your trade in value was considered, this guy was trying to screw us over. Again, the sales person, Devin, was great, the sales manager is just plain rude. I hope that if Devin intends on staying in the business he doesn't have to be under the sales manager there. Anyways, Fast forward to the end of the day, my wife and I got a CX-5 from a different dealership who had a staff that all treated us kindly and we got a price 3,000 below what the rude manager form Waldorf Mazda said was his best and final offer. More

I searched high and low for about six weeks, did my homework, surfed the web, called dealerships as much as 100 miles away looking for the best deal on the VW Golf that I wanted. I consulted with frien homework, surfed the web, called dealerships as much as 100 miles away looking for the best deal on the VW Golf that I wanted. I consulted with friends who had bought from other dealerships, read reviews online, consulted various newspapers and magazines, and even checked with the BBB. Waldorf Subaru and Volkswagen was the easiest to work with, didn't pressure me to buy any after-market stuff (didn't pressure me at all!), and calmly dealt with me as I came and went several times asking a question or two every other day until I came in with all my ducks in a row and laid out what I could pay and what I wanted. No headaches. No arguing. Once I decided to buy, it only took about 90 minutes to trade in my old car and drive off in my new one. That was three months ago, and since I have had my first vehicle check-up. Quick and easy. The service team was friendly, polite, spoke clearly, and went overboard to make everything as smooth as possible. There was a pleasant place to sit with a TV (that wasn't too loud), lots of seating actually, lots of room, lots of light, comfy chairs and a couch, WIFI, some current magazines, and a lack of salespeople! I opted to stay and wait for my service, and it only took about 30 minutes. I was back on my way to work so fast nobody noticed at work that I was a few minutes behind schedule! And there was no cost! Oh, and did I mention the free high-end coffee? More

Laundry list of bad service: 1) change price at Laundry list of bad service: 1) change price at financing 2) register car after a month 3) couldn't register car with insurance since it wasn't reg Laundry list of bad service: 1) change price at financing 2) register car after a month 3) couldn't register car with insurance since it wasn't registered through the state. 4)canceled my extended warranty through fidelity 3 months ago, am told by calling fidelity they(Waldorf) should have refunded in January. It's almost march. 5) call and leave messages with Margaret or w.e her name is multiple times and get no return call. 6) when car was bought it didn't have a front license holder and took a month just to get a few screws mailed to me. 7) leave a bad review and they finally start doing some work. Bottom line They will lie and say whatever it takes to get you in the door. Don't trust these scoundrels. They don't even give good service. P.S. They have a F with BBB. Just look up Waldorf VW BBB on Google. Dealer rater doesn't allow external links to be posted on their reviews. More

Scheduled an appointment for a "Safety Recall", on my 2004 Forrester, 2 weeks ago. The recall letter from Subaru stated the inspection would take 42 minutes followed by an hour of drying time fo on my 2004 Forrester, 2 weeks ago. The recall letter from Subaru stated the inspection would take 42 minutes followed by an hour of drying time for the rust inhibitor. Arrived a couple of minutes early this morning for my 9:30 appointment, and checked-in with David. David stated it will be 3 hours or more because all of his technicians were busy - even though I had an appointment, other people had "arrived before" me. My vehicle sat in front of the service entrance door until 10 AM. At 10:22, my vehicle was back in the service lane (I could see it from the waiting room window) - work completed? At 10:27, I walked up to the service desk to inquire about the status of my vehicle and the work performed. David said he had to finish the paperwork and said he would be "right back" (the paperwork was sitting on the desk) - there were 2 other "service advisors" behind the desk that did not appear to be taking care of any of the 3 other customers in the area of the desk. When David returned, I asked about the short inspection time and the hour drying time (was it OK to drive the vehicle); didn't get an answer about the inspection, he said it was OK to drive it - But I "could wait the hour if I really wanted to." I didn't feel welcome or appreciated at this dealership, so we completed the paperwork, and I started to leave. Got all the way out to the car and realized David still had the keys. I've dealt with a lot of dealerships in the 40+ years that I've owned cars - this one sets a new low standard for customer service. More

Jimmie and the other members of this establishment were friendly, helpful, courtious and very professional. I felt comfortable with everyone from sales, financing, and management. friendly, helpful, courtious and very professional. I felt comfortable with everyone from sales, financing, and management. More

The wife and I took our 3 VW back here to the dealership for the last courtesy service. Only to find out we missed the warranty by mileage. They found some other issues wrong and worked with us and VW to co for the last courtesy service. Only to find out we missed the warranty by mileage. They found some other issues wrong and worked with us and VW to correct the problem. Doug Wegand and Dave Biagi they are two professional people with a customer service being the top of their list. They will stand behind there product. If you are looking for a dealership, that will take care of you. Look no further. I have owned 3 VW 2 were bought here and we will be back for our next shortly. More

My husband and I shopped for a new vehicle for at least a month. We visited several dealerships, searched many dealer sites, and spoke with more sales people than we would have preferred :(. After careful re month. We visited several dealerships, searched many dealer sites, and spoke with more sales people than we would have preferred :(. After careful research we came back to Waldorf Subaru/ VW for a few reasons: (1) great customer service: the staff are all kind, attentive, and respectful (2) no hassle: negotiations were easy and trustworthy and (3) meet high expectations: they delivery on what they say they are going to do. James (Jim) is incredibly knowledgeable about vehicles and the history of their design and various components. He took the time with us to make sure we were 100% satisfied with the vehicle we purchased... we test drove several. As a previous VW owner I can testify that the customer service doesn't stop at the point of purchase. It carries through to the service department which is equally amazing. Easy to book appointments, great customer service, and quality repairs. Bottom line, if we were to buy another vehicle tomorrow we wouldn't waste our time with another dealer, we would go to Waldorf Subaru/ Volkswagen. More

I brought my vehicle in for service on 9/10/12 in the nightdrop. The sunroof shade that was jammed/off track (the sunroof itself was fine) and I paid a whopping $550 (only $28 for parts and $330 for labo nightdrop. The sunroof shade that was jammed/off track (the sunroof itself was fine) and I paid a whopping $550 (only $28 for parts and $330 for labor!). Before I even left the dealership I noticed the rubber seals on my sunroof were cracked and the tan interior around my sunroof was filthy and soiled. When I closed my sunroof 2 large rubber pieces fell out completely. Now I have to go through the inconvenience to take my vehicle back for them to fix and clean what they messed up originally. If there was a way to attach pictures of the damage they caused I would. This last visit wasn't my only terrible experience with this dealership. You can bet that I will NEVER return here again nor recommend this place to anyone. More