Ourisman Mitsubishi of Laurel

it’s horrendous with it’s service center. I was there today 05/02 as scheduled and left my car knowing that everything will get done. I tried to get in the day before but they said they were I was there today 05/02 as scheduled and left my car knowing that everything will get done. I tried to get in the day before but they said they were fully booked. I needed some repairs in my car as I have told them in advance when trying to schedule and asked if I can get a loaner car. But they told me they dont have it. When i got there today, the advisor said that they cant have everything finished today because the parts needed for repair was not available so they will let me borrow a loaner car. But when i got there back to get it, they changed narrative. They said they dont lend cars to Mitsubishi customers, only Mazda. This is not true because I had done it before when i got my windshield repair in the same service center. And now they want me back 730am on Monday and leave the car. And i already told them that I use my car for work. I will never recommend anyone to buy car or have their car serviced from here anymore. More

First time at Laurel Mitshubishi dealership and were able to take care of recall. Staff were very friendly. to take care of recall. Staff were very friendly. More

Excellent customer service team, a great use of technology, very helpful with payment plans and overall quality service to my car each and every time! technology, very helpful with payment plans and overall quality service to my car each and every time! More

I recently had the pleasure of working with Samuella Betts and Kalil to purchase a new(er) vehicle for my family. They went ABOVE AND BEYOND to not only make sure that I purchased the vehicle that I wan Betts and Kalil to purchase a new(er) vehicle for my family. They went ABOVE AND BEYOND to not only make sure that I purchased the vehicle that I wanted, but also to be super kind, courteous and make the process seamless. I HIGHLY recommend SAMUELLA BETTS and KALIL when you visit this dealership! You won't be disappointed!! Just to drive the point home of how great a service they provided. I had previously had a TERRIBLE experience 14 years ago at this same dealership. I didn't realize it was the same place until I pulled into the parking lot. I literally almost turned around and went elsewhere. My experience with SAMUELLA BETTS & KALIL totally changed my mind and perspective about this dealership. If I'm ever in the market for another vehicle, they will be my first phone call!! More

My experience the day I purchased the vehicle was great. Giles was my salesman and he was very nice. However, as soon as you hand your money over you can't get ahold of anyone in the sales department to han Giles was my salesman and he was very nice. However, as soon as you hand your money over you can't get ahold of anyone in the sales department to handle an issue. I've spent the last 6 weeks contacting my salesman and attempting to contact the pre owend sales manager because I was never given the second key to my vehicle. I was told the day of the sale that the previous owner had not dropped it off yet and the dealership would mail it to me within the week. I've made several calls. Left messages with no return call. Sent emails with no response and literally can't get ahold of anyone at this dealership to get my second key. Long story short. Go somewhere else if you want service after you give them your money. Oh and the guy that does the loans completely tried to screw me then brushed me off when I told him the interest rate was too high. He talked to me like I was stupid. If you do go with them do yourself a favor and take care of your own loan prior to going to the dealership. Unless you wanna pay a 7% interest rate with literally perfect credit. More

Experience was amazing Gary helped me through the whole purchasing experience . I spent a really small amount of time in the dealership. He knew exactly what i was lo Gary helped me through the whole purchasing experience . I spent a really small amount of time in the dealership. He knew exactly what i was looking for. it was one of the best experience ever . More