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Ourisman Mitsubishi of Laurel
Laurel, MD
53 Reviews
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Showing 53 reviews
August 13, 2026
Waiting over 4 hours for a scheduled oil change. Be prepared to make any repairs as routine as they may be take all day. This was not the 1st or 2nd time as well. Be prepared to make any repairs as routine as they may be take all day. This was not the 1st or 2nd time as well. More
by Ravensb333
Employees Worked With
Irene Shtock, Jeannette Shalaby, Cox Auto Inc, Dustin Russell, Dorothy Lessord
May 02, 2026
it’s horrendous with it’s service center. I was there today 05/02 as scheduled and left my car knowing that everything will get done. I tried to get in the day before but they said they were I was there today 05/02 as scheduled and left my car knowing that everything will get done. I tried to get in the day before but they said they were fully booked. I needed some repairs in my car as I have told them in advance when trying to schedule and asked if I can get a loaner car. But they told me they dont have it. When i got there today, the advisor said that they cant have everything finished today because the parts needed for repair was not available so they will let me borrow a loaner car. But when i got there back to get it, they changed narrative. They said they dont lend cars to Mitsubishi customers, only Mazda. This is not true because I had done it before when i got my windshield repair in the same service center. And now they want me back 730am on Monday and leave the car. And i already told them that I use my car for work. I will never recommend anyone to buy car or have their car serviced from here anymore. More
by Odiemalabanan
Employees Worked With
Loren Hill
February 11, 2026
I had a really positive experience. The staff at Ourisman were incredibly friendly and welcoming. From the moment I arrived, they made me feel comfortable and understood my needs. Th The staff at Ourisman were incredibly friendly and welcoming. From the moment I arrived, they made me feel comfortable and understood my needs. The service team was very attentive and kept me informed throughout the entire process. They clearly explained what was being done with my car and answered all my questions patiently. More
by Cthompson
Employees Worked With
Helna
January 30, 2026
I was really impressed with how smoothly the entire process went, from scheduling my appointment to picking up my car. The staff was attentive and kept me updated on the progress, which I really apprec process went, from scheduling my appointment to picking up my car. The staff was attentive and kept me updated on the progress, which I really appreciated. The waiting area was clean and comfortable, which made the time pass quickly. Overall, I’m very happy with my experience and will definitely be returning for future service needs! More
by bbgrl00
Employees Worked With
Helen
October 14, 2025
Had a great experience buying a new Mitsubishi from here, I was provided with the best offer within the area and they brought in the color I wanted . I was provided with the best offer within the area and they brought in the color I wanted . More
by darell.beutel745
Employees Worked With
Tim Morgan was awesome
June 26, 2025
Excellent customer service team, a great use of technology, very helpful with payment plans and overall quality service to my car each and every time! technology, very helpful with payment plans and overall quality service to my car each and every time! More
by kevingjxsmith
Employees Worked With
Joshua Maletta
March 25, 2021
I recently had the pleasure of working with Samuella Betts and Kalil to purchase a new(er) vehicle for my family. They went ABOVE AND BEYOND to not only make sure that I purchased the vehicle that I wan Betts and Kalil to purchase a new(er) vehicle for my family. They went ABOVE AND BEYOND to not only make sure that I purchased the vehicle that I wanted, but also to be super kind, courteous and make the process seamless. I HIGHLY recommend SAMUELLA BETTS and KALIL when you visit this dealership! You won't be disappointed!! Just to drive the point home of how great a service they provided. I had previously had a TERRIBLE experience 14 years ago at this same dealership. I didn't realize it was the same place until I pulled into the parking lot. I literally almost turned around and went elsewhere. My experience with SAMUELLA BETTS & KALIL totally changed my mind and perspective about this dealership. If I'm ever in the market for another vehicle, they will be my first phone call!! More
by William Thompson
Employees Worked With
Kalil, Samuella Betts
September 07, 2020
My experience the day I purchased the vehicle was great. Giles was my salesman and he was very nice. However, as soon as you hand your money over you can't get ahold of anyone in the sales department to han Giles was my salesman and he was very nice. However, as soon as you hand your money over you can't get ahold of anyone in the sales department to handle an issue. I've spent the last 6 weeks contacting my salesman and attempting to contact the pre owend sales manager because I was never given the second key to my vehicle. I was told the day of the sale that the previous owner had not dropped it off yet and the dealership would mail it to me within the week. I've made several calls. Left messages with no return call. Sent emails with no response and literally can't get ahold of anyone at this dealership to get my second key. Long story short. Go somewhere else if you want service after you give them your money. Oh and the guy that does the loans completely tried to screw me then brushed me off when I told him the interest rate was too high. He talked to me like I was stupid. If you do go with them do yourself a favor and take care of your own loan prior to going to the dealership. Unless you wanna pay a 7% interest rate with literally perfect credit. More
by BD
Employees Worked With
Giles
