Ourisman Mazda of Rockville - Service Center

Fast and Friendly I went to Ourisman to get my 2015 Mazda3 serviced. Allen Krum serviced my vehicle for me and went above and beyond to make me feel comfortable and val I went to Ourisman to get my 2015 Mazda3 serviced. Allen Krum serviced my vehicle for me and went above and beyond to make me feel comfortable and valued. He greeted me immediately and walked me through the steps of the service. My car was ready quickly and was washed to look brand new. Very happy with the experience. More

Busy. Cheerful. Productive I visited Ourisman Mazda of Rockville on Friday, March 10, 2017 for the 5,000 mile first service on my Mazda CX-3. Please know Ourisman met or exceed I visited Ourisman Mazda of Rockville on Friday, March 10, 2017 for the 5,000 mile first service on my Mazda CX-3. Please know Ourisman met or exceeded my expectations while there. I was treated as a Valued Customer, you returned my vehicle in a reasonable amount of time and I felt I received a good value for the service (FREE first service). John Akers is efficient and polite and I will remember his professional work ethic. His co-workers were busily assisting other customers. I was able to say a quick hello to my salesman Jay Glazer on my way out to remind him of my great car choice! All in all I regard Ourisman Mazda of Rockville as a busy, cheerfully productive dealership. More

5-Star Servie Center I visited Ourisman Mazda for service on November 5. We were greeted by Allen, our service Advisor the moment we put our foot on the ground. He asked I visited Ourisman Mazda for service on November 5. We were greeted by Allen, our service Advisor the moment we put our foot on the ground. He asked us what he could do for us, if we had an appointment (we didn't). He guided us into the service department where he wrote up our service ticket all the while being pleasant, jovial, and very professional. He took us back to the waiting room and offered us coffee and a donut. He came back in 2 additional times just to let us know the progress and to be sure we were ok. I will continue to return to Ourisman Mazda for my service needs because of the treatment that was provided by 5-star Allen! More

That unexpected extra. Mike in Mazda Service always does a great job, makes sure repairs are on-time, keeps me informed, and works out a fair price. Have to share this Mike in Mazda Service always does a great job, makes sure repairs are on-time, keeps me informed, and works out a fair price. Have to share this story: took my CX9 in for an oil change. I've had an intermittent rattle for over a year, but gave up trying to fix it. I didn't ask to have it fixed, BUT, the tech heard it, found it, and fixed it with a clamp. That's what I call caring. It's hard to build trust these days, but this is how you go about building it. He could have just completed the task on the worksheet. Nope. I am thankful. More

A matter of life and death- revisited My 2016 CX-5 experienced catastrophic, life-threatening, electrical failure twice. After two failed attempt to repair, Ourisman gave me a loaner and s My 2016 CX-5 experienced catastrophic, life-threatening, electrical failure twice. After two failed attempt to repair, Ourisman gave me a loaner and said I should contact Mazda USA myself. Ourisman has treated my entire situation with great care and sensitivity. They extended the use of their loaner car while I deal with Mazda corporate. As far as customer service goes, Ourisman in Rockville is top notch, while Mazda corporate customer service is terrible. More

Charged 1.5 hours of labor to install a battery I paid $265 for ourisman mazda to install a battery, then had to have the car towed from the dealership when I arrived to pick it up and the battery I paid $265 for ourisman mazda to install a battery, then had to have the car towed from the dealership when I arrived to pick it up and the battery did not work. Rather than immediately issue a refund for the defective battery, chuck devault, the service manager, said that I would need to go through the "mazda warranty" on the battery to get my money back. I wasted a half day having my car towed from ourisman, and now have to sue them to get my money back. The problem was easily fixed when far east motors of silver spring installed a non defective battery. Skip the arrogance and incompetence at ourisman, and go to far east motors. I dealt with pj and chuck devault at ourisman. They were always very difficult to reach -- the automated system forces you to talk to many people before you get the one you actually asked for., Even paying them was a nightmare (20 minute wait). I wish that I had not paid them before checking to make sure the battery worked, but I had to to get the key. The Maryland attorney general's office should be investigating the business practices at ourisman. More

Great from when I arrived. Staff was great with the assistance. I was there just to tint my window's, the entire staff made me feel very welcomed and the service was speedy. Tha Staff was great with the assistance. I was there just to tint my window's, the entire staff made me feel very welcomed and the service was speedy. Thank You More