Ourisman Mazda of Rockville - Service Center

To whom it may concern, I would like to take this To whom it may concern, I would like to take this opportunity and send my appreciation to Mr. Dustin Craver for his outstanding customer service an To whom it may concern, I would like to take this opportunity and send my appreciation to Mr. Dustin Craver for his outstanding customer service and wonderful quality auto service that he offered me today. He is an excellent employee for Congressional Motors comparing to the old group that was working there; Congratulations Congresstional Motors! Regards, Fay Etminan More

I had a very good experience with service to my Cadillac after an accident. I was able to get an appointment within 2 hours of my initial contact with Congressional Motors, I arrived and was met by John Mc after an accident. I was able to get an appointment within 2 hours of my initial contact with Congressional Motors, I arrived and was met by John McClintock within minutes of my arrival, and he quickly estimated my car's damage. John recommended that I shouldn't drive my car and made arrangements for a rental car. John kept me informed of the repair work being done to my car and when I came to pick it up, it was as beauful as ever. John was professional and has a great, positive attitude and customer service. He made me feel like I was his only client. More

I have used Congressional Mazda to buy my vehicle, as well as for body work and service. I honestly find the service work to be a little pricey, but I love the people at the dealership and always feel ve well as for body work and service. I honestly find the service work to be a little pricey, but I love the people at the dealership and always feel very well taken care of. When my car was hit, I took it right up to Congressional and John in the body shop was amazing from the first minute. Another time, I brought my car in to be repaired under warranty and Jose in the service department was faced with a bit of an issue when the part was not delivered as it was supposed to be. He called me immediately and we worked out the issue, utilizing their convenient shuttle service to get me to and from Metro to make sure I could get to work. Jose was incredibly nice throughout the experience, even when I got a little angry because of the change in service date. He worked out everything and I drove away happy the next day. I love Congressional Mazda!!!! More

Jose is a very nice and friendly person... everytime I needed service done he was great!!!! I wouldn't bring my car unless he was there...overall they are great at the service department.... they should g needed service done he was great!!!! I wouldn't bring my car unless he was there...overall they are great at the service department.... they should get a raise too!!!! I would defenatly recomend people there and I loved my VW. Thanks!!! More

Jose Lasanta is the BEST Service Adviser at Congressional VW. He is very knowledgeable and he always walks the extra mile for all of his clients. I bought my VW from Congressional at an unbeatable price. I h VW. He is very knowledgeable and he always walks the extra mile for all of his clients. I bought my VW from Congressional at an unbeatable price. I have been a proud owner of a Passat for the past 4 years. The car is running smoothly due to the great expert advise that I always receive from Jose Lasanta when it comes to Scheduled Maintenance and replacement of parts due to wear and tear. If you are looking to max out the life of your favorite VW, work with Jose!!! More

I had a wonderful experience working with Mr. Jose LaSanta. Not only was he extremely accommodating with my hectic schedule, he also made sure that I received the best deal possible. Being extremely k LaSanta. Not only was he extremely accommodating with my hectic schedule, he also made sure that I received the best deal possible. Being extremely knowledgeable in his field, Mr. LaSanta informed me of all the things that I had covered under my warranty, where I could find the best deal, and gave me a detailed explanation of what was wrong with my car. Although I’m completely automobile-illiterate, he was able to explain to me what was wrong with my car in a way that I could understand. Additionally, he informed me that he put in long hours daily and I was impressed at how gregarious he was even that late in the day. More

Jose is an awesome service technician. He let's me know what to expect for my next visit and how much it will cost. He is always courteous and is sensitive of my time. If the work to be done is going to what to expect for my next visit and how much it will cost. He is always courteous and is sensitive of my time. If the work to be done is going to take awhile, he assists in helping me rent a car for the day. Depending on the service to be done (aka 5k mile, or 40k mile), it can get expensive at this dealership. On the plus side, they do offer "the fifth", which is the fifth oil change is free. In addition, they offer coupons for the services through their website, snail mail, and e-mail. The coupons help lower the costs. Finally, after each service, Jose ensures that my car is washed and cleaned before returning it to me. :-D I highly recommend the service department at Congressional and try to get Jose as your technician if you can. More

I just purchased my Passat and needed service for the first time. Even before I brought the car into the dealership, The customer service over the telephone was awesome. Jose LaSanta was very courteous, first time. Even before I brought the car into the dealership, The customer service over the telephone was awesome. Jose LaSanta was very courteous, friendly, and honest during my experience. He provided constant updates on the progress of work and issues that would come up, and also gave a cost breakdown for every job performed. I will continue to bring my vehicle to Congressional Motors as long as Jose is there!!! More

I have always recommended this dealer for my VW as well as my Mazda. The employees are friendly and understanding. Work is accomplished on schedule. And the service is above and beyond my expectations. I w as my Mazda. The employees are friendly and understanding. Work is accomplished on schedule. And the service is above and beyond my expectations. I will continue to buy and service my cars with Congressional. More

During my visit with mazda i did not know what was wrong with my car they found the problem and was able to fix it in a timely manner. I always will take my car here because the service man DUSTIN CRAVER un with my car they found the problem and was able to fix it in a timely manner. I always will take my car here because the service man DUSTIN CRAVER understands customer service and the technitions are dedicated to finding out what wrong with your car big or small not to make a dollar but because they are experts and they want to treat their jobs and customers with respect. More