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Ourisman Mazda of Rockville - Service Center
Rockville, MD
118 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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118 Reviews of Ourisman Mazda of Rockville - Service Center
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February 01, 2025
One of the worst and most disrespectful customer experiences of my life. I brought my (new) vehicle in to look at a battery issue and was told that it was fixed after several days. Two days after experiences of my life. I brought my (new) vehicle in to look at a battery issue and was told that it was fixed after several days. Two days after retrieving the vehicle, the exact same issue began occurring again. I called back and spoke to a representative, and was told they needed to return my call after speaking to a service manager. They never called back. I called back a few days later to schedule my second appointment, and was told the repair would take another couple of days, but they could not guarantee a loaner vehicle unless I scheduled at least 4 days in advance… so I did. On the day of service, I drove the 45m to the dealership and was told that there was no loaner available. I then asked if one was going to be returned later that day, and was told “I don’t know, maybe.” Then I asked if they could just do the work that day and I could wait for the vehicle… but was told “we are really busy” and the then the rep just started typing and ignoring me until I walked out. No apology. No trying to help me solve the problem. Nothing. I ended up wasting nearly 2 hours of my work day to be treated like crap trying to get them to fix an issue that they had already failed to fix once earlier. Never again. Use this dealership at your own peril, but be prepared to be disappointed. More
by Seandi2018
Employees Worked With
Oz
November 29, 2024
Service department was great. Our first service for our new car was complementary, so that was great. And they finished in a shorter time than expected. Our first service for our new car was complementary, so that was great. And they finished in a shorter time than expected. More
by Jsc
Employees Worked With
Oz
October 17, 2024
3 1/2 hours for an oil change today. No communication from assigned service advisor. Horrible, unprofessional staff. This is not the first time I have experienced service issues with thi No communication from assigned service advisor. Horrible, unprofessional staff. This is not the first time I have experienced service issues with this dealership, but it will be the last!! More
by Nanmaste
Employees Worked With
Abel Baires and Homer Hervey
September 21, 2024
One week after getting an estimate and leaving my car, the price of the parts went up over $600. No one checked with me before completing the work, so there was nothing I could do. I pay or don’t get the the price of the parts went up over $600. No one checked with me before completing the work, so there was nothing I could do. I pay or don’t get the car back. Doesn’t seem like it’s my problem if they don’t know the cost of their materials. I’ve bought two cars from this dealership. Won’t be buying any more and for sure not using the collision center. More
by Kencrowley1
Employees Worked With
Collision Center which isn’t listed above.
