Ourisman Mazda of Rockville

To whom it may concern, I would like to take this To whom it may concern, I would like to take this opportunity and send my appreciation to Mr. Dustin Craver for his outstanding customer service an To whom it may concern, I would like to take this opportunity and send my appreciation to Mr. Dustin Craver for his outstanding customer service and wonderful quality auto service that he offered me today. He is an excellent employee for Congressional Motors comparing to the old group that was working there; Congratulations Congresstional Motors! Regards, Fay Etminan More

I came to Congressional to buy a Mazda3 Hatchback after working with a competitor in the region, and found a refreshing difference in the professional manner, reliable follow-through and dedication of thei working with a competitor in the region, and found a refreshing difference in the professional manner, reliable follow-through and dedication of their personnel. Their General Sales Manager, Mr. Alex Macauno, literally rescued me from a horrible experience with a competitor, was a perfect gentleman and reasonable with the pricing and outfitting of my new Mazda. His Sales Associate, Mr. Jimmy Alegre, was very dedicated and reliable in seeing through every aspect of the sale to make it as worry-free and smooth as possible, getting me into the car of my choice with the features I was seeking, and seeing through my full orientation. From the time I was ready to buy the car and the start of the sale process, to pricing and selection of my vehicle, to processing and then the necessary services to get me started with my new car ownership, the Congressional team provided excellent dedicated service and support with high integrity. When there were some unfortunate glitches in the processing of my new car purchase, the management was eager to correct and make right to my personal satisfaction. They are obviously concerned about the quality of the car buying and service experience for their customer and building a high quality brand car dealership in the region. I strongly recommend Congressional Motors for new car purchase and service. More

I went into Congressional Motors unsure of which car is the right fit for me. I was approached by their friendly salesman, Calvin Moh. Calvin showed me the selection of vehicles available and sat down to d the right fit for me. I was approached by their friendly salesman, Calvin Moh. Calvin showed me the selection of vehicles available and sat down to discuss the various features of each car. I appreciated his professionalism and positive attitude and was glad that I didn't feel the pressure to purchase a vehicle, unlike my previous car purchasing experiences elsewhere. I finally decided upon a VW Jetta and with Calvin's help, I left very satisfied with my purchase. I will definitely recommend my family and friends to purchasing a vehicle from Calvin and trust that they will be taken care of. This was the best experience yet. More

Believe it or not, Lappe and Jay really made buying my new GTI a pleasurable experience. They went to the "extra mile" to find the car with the options I was looking for. Better yet, they beat the price new GTI a pleasurable experience. They went to the "extra mile" to find the car with the options I was looking for. Better yet, they beat the price offered to me through an auto purchasing program. Thanks! More

I bought my first car, a 2010 VW Jetta Limited from Congressional Motors. Lappe was our salesperson, and he was very attentive, friendly, open and responsive to all our needs. Plus he loves Indian food Congressional Motors. Lappe was our salesperson, and he was very attentive, friendly, open and responsive to all our needs. Plus he loves Indian food which kind of resonates with us! He was also very patient with our state of indecision--unable to decide between the VW Golf or Jetta. He gave us informed advice on the attributes of each car, and took us out on two test drives. Instead of hard-selling the most expensive model and brand under VW (which was the make we wanted), he focused on what my needs as a first-time car buyer and a rather nervous driver were, such as the car's safety and size. We had some disagreement on the price early on and went back, but he followed up with us constantly, and made us come back with a good deal. Returning turned out to be a great decision in the end since we got the price we wanted and a beautiful car that's extremely safe, loaded with all the essentials, and all in all great bang for our buck. Dana McGriff, the financial manager, was also extremely friendly and warm, and made the stressful process of buying my first car very easy and smooth. Thanks guys. More

My father and I went in to look at the Mazda 3. Lappe Sock answered all our questions, was not overly pushy and helped us in the purchase of our new Mazda. Our overall experience from the initial visit Sock answered all our questions, was not overly pushy and helped us in the purchase of our new Mazda. Our overall experience from the initial visit thru the purchase was friendly and not pushy (like so many other dealers we visited). Lappe and Dana, from the finance department, were patient, honest and took the time to answer ALL our questions and concerns - a rare combination in a car dealership! We would recommend Congressional VW Mazda, Lappe and Dana. We will be back when it is time to purchase our next vehicle More

We went to purchase our new 2010 VW Tiguan and ended up working with Lappe Sock. He is an extremely friendly guy and really helped us out during the whole process. He never rushed us and spent the appropri working with Lappe Sock. He is an extremely friendly guy and really helped us out during the whole process. He never rushed us and spent the appropriate time explaining everything, whether the features of the care or the service program. So far, I'm extremely happy with my purchase and look forward to working with Lappe and Congressional Motors in the future. More

I window shopped at Congressional VW and Mazda on Tuesday night just to compare what was available to purchase and ended up driving home in a brand new 2010 Mazda 3 the next night. The first night Lappe app night just to compare what was available to purchase and ended up driving home in a brand new 2010 Mazda 3 the next night. The first night Lappe approached me and answered my questions comparing the Mazda 3 with the VW Jetta. A previous Jetta driver, I knew how great VW cars are but I wanted to test drive a Mazda 3 because I liked the look better. We schedule an appointment for the next night which resulted in a in-depth financial discussion, a trade-in and a new car. My overall experience was great and it was a pleasure interacting with each and every employee at Congressional. I have received many compliments on my amazing new car have put over 100 miles on it in the first day. Thank you! More

My lease was coming to an end on my Toyota Camry Hybrid and because of all the problems we were hearing about regarding Toyota, I wanted to research other manufacurers. I had a little bit of time between and because of all the problems we were hearing about regarding Toyota, I wanted to research other manufacurers. I had a little bit of time between business appts. and walked around the lot of Congressional Motors VW. My sister had just purchased a CC and I wanted to check it out. Harry Vannie walked over to ask if I needed help. He answered all my questions and respected my limited time availability. Three weeks later, I went back to test drive the CC. I had called to set it up in advance, and Harry was there to meet me and get me in the car with no waiting around. He pointed out all the aspects of the car before getting on the road and then just allowed us to enjoy the car. We spent some time after the test drive on negotiating and we left knowledgable about the car and what our deal would be. After looking at a few other dealers, we went back two days later and finalized our purchase. Jay, in financing was great and got our deal done quickly, and Harry showed us all the bells and whistles that were in our car and set up our radio, bluetooth and even our first service appt. I have never had such a good understanding of any car I have ever driven off a car lot. The staff at Congressional Motor cars are the best I've ever worked with and I would recommend going to see Harry...He is a great guy! More

I had a very good experience with service to my Cadillac after an accident. I was able to get an appointment within 2 hours of my initial contact with Congressional Motors, I arrived and was met by John Mc after an accident. I was able to get an appointment within 2 hours of my initial contact with Congressional Motors, I arrived and was met by John McClintock within minutes of my arrival, and he quickly estimated my car's damage. John recommended that I shouldn't drive my car and made arrangements for a rental car. John kept me informed of the repair work being done to my car and when I came to pick it up, it was as beauful as ever. John was professional and has a great, positive attitude and customer service. He made me feel like I was his only client. More