Ourisman Mazda of Rockville

I received excellent customer service from Congressional Mazda. I was deciding between a CX-9 and a Mazda5 and they provided me with the information I needed without pressuring me to buy either one. Most Mazda. I was deciding between a CX-9 and a Mazda5 and they provided me with the information I needed without pressuring me to buy either one. Most importantly, they were willing to match the lower price I found for a similar Mazda5 at a different dealer. I have not yet had any work done in the service department, so I did not rate the "quality of work." More

My husband and I went to Congressional VW looking for a 2012 Jetta. Unfortunately the specific Jetta we had seen online had been sold, however, Ray was able to find us an even better Jetta than we had orig 2012 Jetta. Unfortunately the specific Jetta we had seen online had been sold, however, Ray was able to find us an even better Jetta than we had originally wanted at an affordable price! Overall, the experience was great. I would highly recommend this dealer to anyone! More

We found the exact vehicle that we wanted (2011 Mazda CX-9 Grand Touring), and the FIRST and only price that Ray quoted us was the best price we'd been able to find at Mazda dealers in the area. Ray def CX-9 Grand Touring), and the FIRST and only price that Ray quoted us was the best price we'd been able to find at Mazda dealers in the area. Ray definitely did not give us the run-around...it was a very honest transaction with no surprises! Everyone there was very friendly and worked together to get us happily on the road in our new car! Thanks for the stress-free, drama-free transaction! More

I took my CX-7 for courtesy service inspection (no work I took my CX-7 for courtesy service inspection (no work to be done) left the vehicle for my scheduled app. at 9 am, five hours later the vehicle was I took my CX-7 for courtesy service inspection (no work to be done) left the vehicle for my scheduled app. at 9 am, five hours later the vehicle was still seating, waiting for someone to look at it, no one took the time to let me know what was happening with my vehicle, when I called I could not get a straight answer, What a waste of time. Their service people acted like they were doing me a favor, terrible service!! Only the receptionist was courteous. More

I called mark the service manager for a price on a drive shaft for a 06 touareg and never got a phone call or email.I had this car reprogrammed for a check engine light for$300.00 ,and the following week shaft for a 06 touareg and never got a phone call or email.I had this car reprogrammed for a check engine light for$300.00 ,and the following week it broke down after receiving a clean billof health.$1,200.00 brake job, $600.00 sunroof leak that still leaks . I guess congressional does not need my business. More

I took my car there for a routine maintenance as well as some additional work. After paying a $1800 bill and getting the car I realized that they have damaged an interior part of the car in the process and some additional work. After paying a $1800 bill and getting the car I realized that they have damaged an interior part of the car in the process and they refuse to accept it and tell me "well the car is old and these things happen". BTW: the car has 70k miles on it and it 5 years old. I not only will not take my car there any more I will not even remotly suggest this place to anyone else. More

On June 19, 2011, I left my 2002 Jetta at Congressional On June 19, 2011, I left my 2002 Jetta at Congressional to repair a problem which caused my transmission to stay in first gear for the first 10 minut On June 19, 2011, I left my 2002 Jetta at Congressional to repair a problem which caused my transmission to stay in first gear for the first 10 minutes of operation. "Jose" @ Congressional called to say that the Jetta needed a new ECP unit, and while he was going to be doing repairs, it was a good idea to replace the timing belt, water pump. Jose indicated that these repairs would cost about $2,000. On Thursday, June 23rd, I was told the repairs had been completed. I attempted to pickup my Jetta on June 25th, after paying $2000 for the repair. However, as soon as I began moving it was obvious that the transmission was still unable to shift out of first gear. I return the car to Congressional service department, where no-one knew why they had just billed me for $2,000 in needless/useless repairs. It is apparent that Congressional Service Department is both greedy for pushing unsuspecting customers into repairs which are not needed and incompetent is that they do not bother to check if the cars they release are in fact repaired. As of this writing, my Jetta continues to be in the Congressional shop. Congressional has not given me any idea of when the repair might be completed nor have they offered my a loaner vehicle during the extended time period that is taking to repair my vehicle. More

I was greeted immediately before going in and keep within realistic means for what I was looking for. I was treated well, they worked with my limitations and left happy. I especially was happy about the fact realistic means for what I was looking for. I was treated well, they worked with my limitations and left happy. I especially was happy about the fact that I walked in knowing what I wanted, the salesman listening carefully and did not try to oversell me or convince to go beyond my means. More

I took in my vehicle for service and my experience could not have been worse. When they initially returned my car the interior trim was not installed correctly (loose) and the air conditioner vents did not not have been worse. When they initially returned my car the interior trim was not installed correctly (loose) and the air conditioner vents did not work. Following the needed repairs I had to take in my vehicle a total of three times to have items fixed that were not correctly installed during the initial repairs. I've never seen worse quality workmanship than with my experience at this dealer. To make matters worse they seemed only mildly apologetic. If I had done the same quality work for a customer of mine I would be ashamed and embarrassed. More

Please avoid this dealership if you can! Ray was great at first, he went on and on about how much I would enjoy my new bluetooth since Maryland has such strict hands free laws. Once I got home I was eager to first, he went on and on about how much I would enjoy my new bluetooth since Maryland has such strict hands free laws. Once I got home I was eager to hook up my bluetooth and try it out... Turns out that while there is indeed a bluetooth icon on the steering wheel it is not installed in the car. I left several messages and stopped by the dealership to no avail. I have yet to receive a phone call back and I am still left without a working bluetooth. Save yourself the headache and buy your next car elsewhere. More