Ourisman Mazda of Rockville

Poor Service scheduling and delivery. Mechanic seemed competent, but trust is lost due to bad communications. Mechanic seemed competent, but trust is lost due to bad communications. More

I went to this dealership with the intent to buy a used 2024 pathfinder platinum for my fiancé and myself, with our own financing through USAA. Our customer service person was Suki who was amazing and trea 2024 pathfinder platinum for my fiancé and myself, with our own financing through USAA. Our customer service person was Suki who was amazing and treated myself, mother and sister with great respect. My fiancé is stationed in California at the moment so he could not come. We asked about a military discount, we were informed that it was $500 for new vehicles. Suki asked the question to the financing manager (Nana) if he would give us a $500 discount, we didn’t ask for any additional discounts other than a measly $500 for the service my fiancé provides to this country. Nana wouldn’t do it. In fact, Nana was so rude to me and my family that he said “I don’t know where y’all are from….” in a sarcastic tone. He treated us disrespectfully because we were woman and could be bullied into purchasing the vehicle regardless of how we were treated. When we were outside we could hear Nana say “I don’t want to have to kick someone’s a**” when we came back from the test drive. I am extremely upset with how Nana treated my military family-the disrespect we endured from Nana was ridiculous. More

This is our 3rd time at Ourisman Mazda of Rockville. We bought 2 cars here- the 3rd time was during a shortage of vehicles, and we couldn’t find what our daughter wanted. From when you enter you are gre We bought 2 cars here- the 3rd time was during a shortage of vehicles, and we couldn’t find what our daughter wanted. From when you enter you are greeted and welcomed. Michael Bout is a knowledgeable, patient and experienced salesman. We never feel pressured here, and we love it! More

Professional, helpful staff. Andy was exceptional. He kept me informed about the progress of my car every step of the way. He had my car ready in record time. Andy was polite and Andy was exceptional. He kept me informed about the progress of my car every step of the way. He had my car ready in record time. Andy was polite and knowledgeable. More

Nice salesman great price on car. No pressure. Friendly staff. Clean dealership. The car I purchased is amazing. No pressure. Friendly staff. Clean dealership. The car I purchased is amazing. More

Great experience at Ourisman. They worked with us to find the right vehicle. The financing deals were outstanding. They worked with us to find the right vehicle. The financing deals were outstanding. More

The service was great! I worked with Ali, and he was very helpful and clear about the whole process of buying the car. All of my questions about the car and the paperwork w I worked with Ali, and he was very helpful and clear about the whole process of buying the car. All of my questions about the car and the paperwork were answered. I definitely recommend Ourisman Mazda of Rockville. More

Great service , explained everything to me. Watched a video and saw what needed attention! Plus they washed my car. Watched a video and saw what needed attention! Plus they washed my car. More

Service rep was very nice and had good communication. Work was done quickly and efficiently. Work was done quickly and efficiently. More

No fuss no time wasting and I got the car for the price I wanted . My trade in was seamless . In and out in a couple of hours wanted . My trade in was seamless . In and out in a couple of hours More