Ourisman Mazda of Rockville

a comfortable experience last week I went in to possibly buy a Mazda, but i was a tad worried that I would feel forced to purchase a vehicle I did not desire I was led to be last week I went in to possibly buy a Mazda, but i was a tad worried that I would feel forced to purchase a vehicle I did not desire I was led to believe that many salespeople would con you out your moneyhowever the energy was very friendly and genuine. I didn't get a car but the same time, I felt like I had a choice. I plan on going back and I highly recommend a friend to do so as well More

Great Buying Experience Ali was an absolute pleasure to work with. I came to him with the best quote I received and he matched easily, even throwing in some all weather mats. Ali was an absolute pleasure to work with. I came to him with the best quote I received and he matched easily, even throwing in some all weather mats. He was very friendly in person, gave us a very thorough overview of our new car. He followed up with us a couple days later to make sure that we were enjoying the car, which we are. I would highly recommend seeing Ali, and would also recommend the CX-5. More

Actual prices are $1K more unless you are in the Military Don't be deceived by prices advertised and read the fine print, which is only available on Auto Trader full version of the site, and not on mobile dev Don't be deceived by prices advertised and read the fine print, which is only available on Auto Trader full version of the site, and not on mobile devices. "The Internet Sale Price for New vehicles includes all available rebates & incentives" Translation: unless your are in the Military AND own a Mazda expect to pay $1000 more. Once the $1000 surprise is announced, the conversation goes the usual car dealership route: "You should have read the fine print", "Let me talk to the manager and see what we can do", "I can show your the invoice", and so forth. Ended up with getting a Honda from Sport Honda with a totally different experience - the price initially announced was very competitive and was what ended up paying for the vehicle. More

WORST Customer Service I've ever experienced Last Saturday, I went to the Rockville location to buy a brand new 2014 Mazda3 i grand touring. I entered the building and there were about 7-8 salesp Last Saturday, I went to the Rockville location to buy a brand new 2014 Mazda3 i grand touring. I entered the building and there were about 7-8 salespeople in the room but no one greeted me with even a "Hello" or "How can I help you". Apparently, the lady who looked at me and then just disappeared was the greeter. The main sales manager was sitting down talking with a couple so I stood near the entrance for 15 minutes. I told his assistant that I came in to buy a car, and he said that they were busy and went back to listening to their conversation. After they left, I told the sales manager that I was very unhappy with their customer service. He had the greeter come up to me, but instead of apologizing, she asked if I had been helped yet, when it was very apparent I was already sitting down with the salesperson. On top of that, they didn't have the car I asked about and said that they would have to get it from Pennsylvania. He even referred me as "that girl" when he was talking to his manager about the pricing. In short, I was completely put off by the way they treated me and left. The same day I went to another dealer in Ellicott City and bought a brand new 2015 Mazda6. More

Great Customer Service, Understanding From the get-go, Will made sure to introduce himself to us without even talking cars. We were browsing various dealerships, but he made us welcome to From the get-go, Will made sure to introduce himself to us without even talking cars. We were browsing various dealerships, but he made us welcome to come back. Tyyeast was very friendly and helpful during the test drive and financials. She didn't apply pressure tactics and answered our questions. The finance and management listened as I explained my financial situations and took what I'd say into consideration, even though I'd have to push in one direction or another, but that's typical of any deal. Hope they keep up the customer service, Ourisman of Rockville is worth checking out when car shopping. More

Great neighborhood car place We have bought 4 cars over the years from Congressional and now Ourisman Mazda and are always satisfied. The free car washes and first oil change are We have bought 4 cars over the years from Congressional and now Ourisman Mazda and are always satisfied. The free car washes and first oil change are nice perks and they now have points for loyal customers to accumulate. Their website is really helpful for searching for cars so I knew what I wanted and was able to easily schedule a test drivel financing is at competitive rates. My salesperson was Jimmy Allegre who responded to my many phone calls and worked with me to find financing. He knew the car inside out. I was buying a replacement Mazda5 that was identical but seven years newer. He knew all the details about how this was different/better than our 2007 model. He also had it ready, gassed up, and made it a quick and easy transaction. More

Jimmy was GREAT! Easy and friendly process from start to finish. Jimmy is knowledgable, friendly and did not pressure us in any way. We got a fair deal and would go ba Easy and friendly process from start to finish. Jimmy is knowledgable, friendly and did not pressure us in any way. We got a fair deal and would go back to Jimmy again without hesitation! More

No pressure, great prices and friendly staff Ali Hatman is a friendly, informative, and no pressure salesman. My car buying experience from him was excellent. He went out his way to get me the Ali Hatman is a friendly, informative, and no pressure salesman. My car buying experience from him was excellent. He went out his way to get me the car I wanted, and at the price I wanted. I would gladly buy my next car at Rockville Mazda and from Ali. Alan Cutler Potomac, Maryland More

How to take the dread out of buying a car I dreaded going. I begged friends to go with me but we couldn’t synchronize our schedules. So I had to go alone—to buy a used car. My dread quickly tu I dreaded going. I begged friends to go with me but we couldn’t synchronize our schedules. So I had to go alone—to buy a used car. My dread quickly turned to delight when I met Jay Glazer who works at Ourisman of Rockville. His quiet, calm, and straightforward manner reassured me that we would have a straightforward conversation about what I was looking for in a car. Jay listened carefully to me, explained all of the options well, and safely navigated me through the multi-step process of buying a car. I highly recommend Jay Glazer and the other staff at Ourisman of Rockville. More