Ourisman Mazda of Rockville

Quick & Great Service Bought a 2016 Mazda CX-5 from Jimmy and he made sure I was 100% Satisfied with my purchase. He was straightforward with the invoice breakdown and woul Bought a 2016 Mazda CX-5 from Jimmy and he made sure I was 100% Satisfied with my purchase. He was straightforward with the invoice breakdown and wouldn't try to trick you when it comes to your money. He walked me through the whole process and ever checked up on my car satisfaction after I drove away in it. Would recommend him to anyone! More

Terrific experience! I bought a Mazda 3 last week and the experience couldn't have been easier. Jimmy Alegre was incredibly knowledgeable, honest, and a pleasure to work I bought a Mazda 3 last week and the experience couldn't have been easier. Jimmy Alegre was incredibly knowledgeable, honest, and a pleasure to work with. He spent an extraordinary amount of time going over all the car's features and making sure I was comfortable with all the information. I didn't think the experience could get better--especially since the remaining part of the process involved large amounts of money!-- but Jennifer was a blast to work with. She's so capable and really understands the nuances of financing a car. Many thanks to both of them. I will definitely recommend Ourisman to my friends and family! More

Great People! Great Staff, Very helpful! I knew what kind of car I wanted when I came into the dealership, and Jimmy Alegre made it so much easier to buy it. Would Great Staff, Very helpful! I knew what kind of car I wanted when I came into the dealership, and Jimmy Alegre made it so much easier to buy it. Would very much recommend this dealership and this Rep for anyone out there about to buy a car. More

Great experience Let's be honest. We all know when you go to the dealership, you are prone to face a very aggressive sales person who is not going to let you go until Let's be honest. We all know when you go to the dealership, you are prone to face a very aggressive sales person who is not going to let you go until you purchase the car. It was Friday evening when I entered the facility; Jimmy Alegre greeted me in a friendly manner. We spoke for about an hour. It was informative and he answered more questions that I asked. I went home, did some research and went back the next day and get a new car. I feel extremely comfortable with my choice and will definitely recommend Jimmy Alegre. Stu (not sure of his last name), my finance person, was also similar in his approach. More

Nice buying experience The staff at Ourisman, including my salesman Justin Margot, were helpful and professional in my recent purchase of a new Mazda 3. One small point - th The staff at Ourisman, including my salesman Justin Margot, were helpful and professional in my recent purchase of a new Mazda 3. One small point - they weren't fully-informed on all the features and options. But overall they made things go smoothly, including trading another dealer for the particular car I wanted and offering the True Car price. More

Took 18 weeks to get a refund! They beat all other prices in the area for my new Mazda (used TrueCar) over the phone and email. Picked me up at the metro station and I drove off an They beat all other prices in the area for my new Mazda (used TrueCar) over the phone and email. Picked me up at the metro station and I drove off an hour later with my new car. Alonso and Jimmy were easy to work with. Jennifer, the finance rep who closed my deal, was also super helpful during the close. I bought an extended warranty from her, she said it was refundable w/in 60 days and, despite financing the cost of the warranty, would get a refund check cut straight to me. Overall buying experience: 5 stars. Called in a week later to cancel my extended warranty (I could get it cheaper elsewhere) and talked to Juan (Jennifer, the rep who closed my deal, was out). He said I had to come in to fill out a form. I asked if the form could be emailed to me. He said it was really hard, and to call back and ask Jennifer to email me the form. That's horrible service in my book (0 stars). I called Jennifer a few days later and she said she'd take care of it and would get a check 2-5 weeks later. 2 months later I have no check and she's stopped returning my calls. UPDATE: I got a call in May from Jennifer saying they sent it to an old address of mine and would fedex a new one. It's July 1st, still no refund check... UPDATE: July 8, I call Jennifer for an update, and she said she just sent it to my bank because I they had the lien. Despite her telling me she could cut a refund directly to me at the time of sale, and them cutting the first check to my old address, she now tells me she needs something in writing from my bank to say she can stop the check to my bank and pay me directly. Total runaround.... still no refund. UPDATE July 30. After talking to Shirley Mahesh in the accounting dept, she straightened out the problem and I rec'd the check. At this point I would never buy anything from Ourisman again. This has been a disaster. More