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Ourisman Mazda of Rockville
Rockville, MD
517 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 517 reviews
April 23, 2015
Nice buying experience The staff at Ourisman, including my salesman Justin Margot, were helpful and professional in my recent purchase of a new Mazda 3. One small point - th The staff at Ourisman, including my salesman Justin Margot, were helpful and professional in my recent purchase of a new Mazda 3. One small point - they weren't fully-informed on all the features and options. But overall they made things go smoothly, including trading another dealer for the particular car I wanted and offering the True Car price. More
by Dan from DC
March 28, 2015
Painless experience I ran a few TrueCar estimates for various models before checking the online inventory at Ourisman. When I got down to the dealership Jimmy was attenti I ran a few TrueCar estimates for various models before checking the online inventory at Ourisman. When I got down to the dealership Jimmy was attentive and respectful when I told him I wanted to "get a feel for the test drives" instead of going over numbers. After a couple laps I was set. Jimmy worked out an offer for under the TrueCar estimate and off I went to finance. Got a great offer on the interest rate too; even beat my credit union. All in all, great experience and I'm thrilled with the car. (Mazda3 iGT manual) This marks the second car from Ourisman. I would definitely recommend. More
by Travno1
Employees Worked With
Jimmy Alegre
March 02, 2015
Took 18 weeks to get a refund! They beat all other prices in the area for my new Mazda (used TrueCar) over the phone and email. Picked me up at the metro station and I drove off an They beat all other prices in the area for my new Mazda (used TrueCar) over the phone and email. Picked me up at the metro station and I drove off an hour later with my new car. Alonso and Jimmy were easy to work with. Jennifer, the finance rep who closed my deal, was also super helpful during the close. I bought an extended warranty from her, she said it was refundable w/in 60 days and, despite financing the cost of the warranty, would get a refund check cut straight to me. Overall buying experience: 5 stars. Called in a week later to cancel my extended warranty (I could get it cheaper elsewhere) and talked to Juan (Jennifer, the rep who closed my deal, was out). He said I had to come in to fill out a form. I asked if the form could be emailed to me. He said it was really hard, and to call back and ask Jennifer to email me the form. That's horrible service in my book (0 stars). I called Jennifer a few days later and she said she'd take care of it and would get a check 2-5 weeks later. 2 months later I have no check and she's stopped returning my calls. UPDATE: I got a call in May from Jennifer saying they sent it to an old address of mine and would fedex a new one. It's July 1st, still no refund check... UPDATE: July 8, I call Jennifer for an update, and she said she just sent it to my bank because I they had the lien. Despite her telling me she could cut a refund directly to me at the time of sale, and them cutting the first check to my old address, she now tells me she needs something in writing from my bank to say she can stop the check to my bank and pay me directly. Total runaround.... still no refund. UPDATE July 30. After talking to Shirley Mahesh in the accounting dept, she straightened out the problem and I rec'd the check. At this point I would never buy anything from Ourisman again. This has been a disaster. More
by N8dc
Employees Worked With
Jimmy Alegre, Juan Echeandia, Jennifer Smith, Alonso Avila
February 27, 2015
Great customer service, very responsive Jimmy got us the best deal we could get in comparison to other dealerships, and went above and beyond to offer the best customer service experience. H Jimmy got us the best deal we could get in comparison to other dealerships, and went above and beyond to offer the best customer service experience. He was very responsive both before and after we purchased the vehicle. Wouldn't hesitate to recommend him to friends and family. More
by Gator85
Employees Worked With
Jimmy Alegre
February 08, 2015
Great experience Buying my new car with Jimmy was an awesome experience. Jimmy gave me a great price and was helpful every step of the way. I couldn't imagine buying a Buying my new car with Jimmy was an awesome experience. Jimmy gave me a great price and was helpful every step of the way. I couldn't imagine buying a car being any easier. More
by pbphil
Employees Worked With
Jimmy Alegre
February 04, 2015
LOVE LOVE LOVE this dealership Jimmy is THE BEST and Jennifer in finance feels like an old friend. I drive past the Ourisman in laurel to go to Rockville! They truly care about yo Jimmy is THE BEST and Jennifer in finance feels like an old friend. I drive past the Ourisman in laurel to go to Rockville! They truly care about you. Jimmy is low pressure and a real easy guy to talk to. He is super professional and you can tell he cares about you. Jennifer in finance...... what can I say? She worked her tail off for me and got me a better interest rate than I could have hoped for. Do yourself a favor and check out this awesome dealership! More
by Damos1264
Employees Worked With
Jimmy Alegre, Jennifer Smith
December 16, 2014
Really great. The staff were nice. I felt welcome. Everyone was very well mannered. I got some great info on the cars. The service here was amazing! The staff were nice. I felt welcome. Everyone was very well mannered. I got some great info on the cars. The service here was amazing! More
by Ab3119
Employees Worked With
Kenneth
December 16, 2014
Can You Say Wonderful!!! This was such a great visit and the atmosphere was awesome. The staff there was wonderful and extremely helpful. I usually dread going into dealership This was such a great visit and the atmosphere was awesome. The staff there was wonderful and extremely helpful. I usually dread going into dealerships because I walk away feeling cheated… But not at this place. The staff was very knowledgeable and didn't pressure me into buying anything. My son had an idea of what cars he was interested in, and the salesman did a great job describing different info on all of these cars… I don't know how they remember so much but I was impressed. I would recommend this place to all my friends and family. More
by Davis19
December 16, 2014
Very professional and fun! I bought a 2015 Mazda from Chris. He was incredibly polite and funny. My experience was very fun and easy. I would recommend him to everyone. I never I bought a 2015 Mazda from Chris. He was incredibly polite and funny. My experience was very fun and easy. I would recommend him to everyone. I never felt pressured and I was able to get a reasonable price for my car. Very easy! More
by KimberlyH76
Employees Worked With
chris glakas
December 16, 2014
Great from when I arrived. Staff was great with the assistance. I was there just to tint my window's, the entire staff made me feel very welcomed and the service was speedy. Tha Staff was great with the assistance. I was there just to tint my window's, the entire staff made me feel very welcomed and the service was speedy. Thank You More
by Tony Notice
Employees Worked With
Ken Davis
