Ourisman Mazda of Rockville

The salesman (Ali Hamal) was very kind, clear and receptive to our questions and concerns. However, he said we would get a reduction in the sales tax by trading in our old car. He even showed us the receptive to our questions and concerns. However, he said we would get a reduction in the sales tax by trading in our old car. He even showed us the spreadsheet with the calculation. But when we got the final invoice there was no such reduction. Another issue was the payment itself. We were charged an extra 3 percent because we had to pay with American Express as they would not accept a personal check (they should have warned us from the beginning about this; when we knew about it the deal was done). And finally, I have to add that the person in charge of liquidating the transaction and receiving the payment was rather unkind (he said he had more clients to deal with, with its obvious implication: do not bother me). All in all, not a bad experience, but it could have certainly been better. I hope I do not have to go through this again in 10 year’s time. More

Do not trust Ali Gershowitz or Ourisman Mazda. If they will lie and deceive a 63 year old veteran fighting leukemia. They will ghost your phone number so no one answers it. Call from another pho If they will lie and deceive a 63 year old veteran fighting leukemia. They will ghost your phone number so no one answers it. Call from another phone number and they answer. Had to contact Mazda corporate to fix everything. Now an employee is doing things not legal. Please buy Mazda just not from Ourisman!!! More

I just purchased a Mazda from Ourisman Mazda and had the most amazing, sales person Brendin Weiner. He went so far above and beyond that I bought a Mazda not so much because of the great car it is but beca most amazing, sales person Brendin Weiner. He went so far above and beyond that I bought a Mazda not so much because of the great car it is but because of Brendin Weiner. He actually sent me a video in an email after I had left a message that I was not going to buy a Mazda. Brendin Weiner is the best - with his very informative but low pressure personality he could sell anything and people would line up to be his customer!! More

Expect the same service from this business as a private party seller when buying a used car. Our sales associate, Raleigh, said to contact him following the sale. I didn't receive my signed documents fr party seller when buying a used car. Our sales associate, Raleigh, said to contact him following the sale. I didn't receive my signed documents from the sale. I attempted to reach Raleigh over the phone, through messages, and over email for one week--all with no return contact and no success. When I did reach someone and schedule service, Raleigh and Naim never turned the car into the service department, never gave me a completion date, and kept the car for an unreasonable amount of time (9 days). Of the 7+ things they (verbally) said they would do, they completed only the 2 items they were legally obligated to. For those two items, they used a "mechanic on the side who is cheaper." This mechanic returned my car messy, with paint on the lights, side of the car, and trunk, as well as peeling paint. All of their actions made their included limited warranty unusable. I hope future used car buyers beware. More

Stay away from these guys Liars! Had the worst experience ever. Always trying to fleece you with extra pricing Had the worst experience ever. Always trying to fleece you with extra pricing More

I had a great experience at Mazda, and I highly recommend working with Ozz. From the moment I walked in, he was professional, friendly, and really took the time to listen to what I was looking for. He made t working with Ozz. From the moment I walked in, he was professional, friendly, and really took the time to listen to what I was looking for. He made the whole process smooth and stress-free, which I really appreciated. Ozz was knowledgeable, patient, and never made me feel pressured. He explained everything clearly and made sure I was comfortable with every step. It honestly made what can sometimes be a stressful experience feel easy and positive. More

My first visit to Ourisman Mazda in Rockville was a wonderful experience, from start to finish. My salesperson Lelo Hika was polite, professional and patient with all my questions. From trade-in to tes wonderful experience, from start to finish. My salesperson Lelo Hika was polite, professional and patient with all my questions. From trade-in to test drives to final pricing, it was a relaxing, enjoyable way to buy a new Mazda SUV. Highly recommend it for anyone looking for a fair price and an immaculate dealership. More

Excellent dealership! Everyone that we encountered during the purchase of our new Mazda was great!! Everyone that we encountered during the purchase of our new Mazda was great!! More

Don’t come to this place! !! I bought a new car last week and at contract signing the finance guys lied, telling me a $5,000 service contract was mandatory. They also added an !! I bought a new car last week and at contract signing the finance guys lied, telling me a $5,000 service contract was mandatory. They also added an $800 dealer fee without permission. I’m canceling the package but they ignore my emails and calls. Buyers beware — this dealership misrepresents and refuses accountability. More