Ourisman Lexus of Rockville - Service Center

Great customer service by my tech Arron. He was thoughtful and personable. A good experience He was thoughtful and personable. A good experience More

Brad as usual was helpful and professional and made sure I was properly helped with the correct service. I was properly helped with the correct service. More

Routine service was done perfectly. In time and everything was covered. The car was also cleaned before delivery In time and everything was covered. The car was also cleaned before delivery More

Really Appreciate the help from brad and the techs who fixed my AC. This is my new go to location. fixed my AC. This is my new go to location. More

very nice service，clear communication，clean environment，good sitting area with hot drinks and snacks provided. environment，good sitting area with hot drinks and snacks provided. More

From the great jog the technician did on our lexus to the wonderfull customer service we got from Kathleen. She explained the issue and personally verified that the concern was addressed. It wasn't our firs wonderfull customer service we got from Kathleen. She explained the issue and personally verified that the concern was addressed. It wasn't our first maintenance visit and it won't be the last one. Great job! More

Working with Justin at my last service appointment was a great experience. He advised me on the time it would take and delivered the vehicle back to me quicker than expected. You could tell he was very know great experience. He advised me on the time it would take and delivered the vehicle back to me quicker than expected. You could tell he was very knowledgeable and wanted to do what was best for the customer. He took pride in his job and customer service was his number one priority. More

Brendan, our service advisor, was conscientious, competent and friendly. Coordination with insurance company was smooth. competent and friendly. Coordination with insurance company was smooth. More

The service teams offers a lot of options to make this easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. More

Jimmy Baker is a top notch service advisor. He cares about my Lexus and my time. He cares about my Lexus and my time. More