Ourisman Lexus of Rockville

Hector is great to work with. He went out of his way to help with an issue (about license plates) and we appreciate it. He went out of his way to help with an issue (about license plates) and we appreciate it. More

Moquit is great to work with. He is prompt and follows through with your questions/requests. Would highly recommend working with him. He is prompt and follows through with your questions/requests. Would highly recommend working with him. More

The service representative was very attentive and provided great service. He was very thorough in keeping me informed of the status of my vehicle. I received calls, text messages, and emails. provided great service. He was very thorough in keeping me informed of the status of my vehicle. I received calls, text messages, and emails. More

Service rep was very straightforward and respectful. I plan to continue bringing my car here for service. Plenty of clear advance notice about the 3% add-on for credit card payment, so I paid by check I plan to continue bringing my car here for service. Plenty of clear advance notice about the 3% add-on for credit card payment, so I paid by check. More

Omah was very good at what he does Treated his customers with great respect He knows his job very well customers with great respect He knows his job very well More

Jimmy was the best! He was patient, knowledgeable, and so personable! I go to him every time I bring in my car. He was patient, knowledgeable, and so personable! I go to him every time I bring in my car. More

Only complaint was charging 3% to pay with a credit card. Very off-putting. Brad was great. Very off-putting. Brad was great. More

Jimmy was great to work with. It was my first time working with him as my service coordinator. Professional, knowledgeable and experienced. Great person who made my experience It was my first time working with him as my service coordinator. Professional, knowledgeable and experienced. Great person who made my experience very easy and enjoyable. More

The service manager followed through on the previous commitment. A tire that had been replaced and repaired was repaired again in a timely manner. The manager was polite and helpful. The job was done pr commitment. A tire that had been replaced and repaired was repaired again in a timely manner. The manager was polite and helpful. The job was done professionally. I recommend this dealership for your service needs. More

These people have no idea what they are doing. They will gaslight you to make you the problem rather than the vehicle itself. They are nice at how they go about not fixing your car however. They will gaslight you to make you the problem rather than the vehicle itself. They are nice at how they go about not fixing your car however. More