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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,339 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,339 reviews

August 31, 2023

Very fair, efficient, clean, polite, friendly. We’ll be sure to visit them again next time we need service. More

by tinafey12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 31, 2023 -

Ourisman Lexus of Rockville responded

Tina, we're glad to know you had a positive experience at Ourisman Lexus of Rockville. We look forward to seeing you again for your next service visit!

August 31, 2023

Easy scheduling and excellent service. My advisor Omar was prompt, courteous and professional. It was a very pleasant experience. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 31, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that scheduling was a breeze and you found our service excellent at Ourisman Lexus of Rockville. Thanks for the shout-out to Omar—we'll be sure to pass along your kind words!

August 27, 2023

This dealership looks out for their customers. Good service department. And salespeople are quick to respond More

by jmark226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Rincon
Aug 28, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with our service department and sales team at Ourisman Lexus of Rockville. We appreciate your feedback!

August 26, 2023

Superb customer service. Communication was great. You were treated like a human being and not a number. More

by Grace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dela and his mgr Pierre
Aug 28, 2023 -

Ourisman Lexus of Rockville responded

Grace, we're so glad to know you felt valued and well-communicated with at Ourisman Lexus of Rockville. Thanks for the fantastic review!

August 25, 2023

Would highly recommend Jimmy Baker for service and always getting me a loaner car. He always communicates the service that should be done More

by sandywills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Aug 25, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Jimmy Baker has been able to provide you with top-notch service at Ourisman Lexus of Rockville. We appreciate your recommendation and look forward to assisting you in the future!

August 25, 2023

This dealer has proven to be responsive, prompt, and thoroughly customer focused. They make it easy to get your car serviced. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Aug 28, 2023 -

Ourisman Lexus of Rockville responded

Anne, we're delighted to know that you've had such a positive experience with our service department at Ourisman Lexus of Rockville. We always aim for efficiency and customer satisfaction! Thanks for the feedback.

August 24, 2023

Moquit Malik is a phenomenal salesman. I will highly recommend him to anyone in need of a vehicle. More

by nsborsuk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moquit Malik
Aug 24, 2023 -

Ourisman Lexus of Rockville responded

Moquit will appreciate the kudos! Thanks for sharing your experience of working with our top-notch sales team at Ourisman Lexus of Rockville. Enjoy the new ride!

Aug 25, 2023 -

nsborsuk responded

It’s not empty praise. Moquit and the rest of your team are first class professionals. Ourisman Lexus of Rockville should be at the top of everyone’s list when looking for a car; new or preowned.

August 23, 2023

I had an exceptional car buying experience with Yuki while purchasing my Lexus RZ electric car. From the moment I stepped into the dealership, Yuki's professionalism and expertise were evident. They pat More

by theatreflirt06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuki Huang
Aug 23, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that Yuki provided an exceptional car-buying experience for you at Ourisman Lexus of Rockville. It's great to see how well-informed and confident you felt throughout the process, thanks in large part to their professionalism and expertise. Enjoy your new Lexus RZ electric car!

August 23, 2023

Roadside service is very good for me, and it’s high efficiency, the fee is very fair. Thanks. More

by tangqixiao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden
Aug 23, 2023 -

Ourisman Lexus of Rockville responded

Thank you for trusting the Ourisman Lexus of Rockville service team to assist you with your vehicle needs! We appreciate your feedback and five-star rating. Safe travels!

August 22, 2023

The only Lexus dealership in the area that I’m aware of. We bought our Lexus from a dealership in New York before moving to MD This is our 4 the Lexus More

by Linna
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Arnold and Brionna
Aug 23, 2023 -

Ourisman Lexus of Rockville responded

Linna, thank you for being a loyal Lexus owner! We appreciate your support and we're here to provide any assistance or services you might need for your vehicle. If there's anything specific that could have made your experience better, please don't hesitate to reach out directly. Thank you, Jesse Drost - General Manager - 301-762-9009

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