Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,339 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,339 reviews

September 18, 2023

Mike Coomer was our salesman and made the process fairly seamless. He checked in after the sale and made sure everything was in order. More

by smiller3302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Coomer
Sep 19, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Mike made your experience seamless and easygoing here at Ourisman Lexus of Rockville. We always strive for excellent customer service, and we appreciate the feedback!

September 17, 2023

Chris is a very good salesman. He treated very well and every single thing that we ask every question he answered he is a excellent sales man the vehicle that he sold us the GX 460 More

by Guyana ravi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher
Sep 18, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that Chris provided excellent service and helped you find the perfect Lexus GX 460 at Ourisman Lexus of Rockville. Thanks for sharing your experience, we appreciate it!

September 16, 2023

My husband and I have been dealing with Lexus of Rockville since 1993 and have always had outstanding service. More

by Arlene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Athananios,Seth,Ken
Sep 18, 2023 -

Ourisman Lexus of Rockville responded

Arlene, it's wonderful to know you and your husband have been loyal customers since 1993! We appreciate the support for Ourisman Lexus of Rockville. Here's to many more years of outstanding service!

September 15, 2023

The purchasing process took about 7 months from the first time we visited the dealership. During the initial visit and test drive, we decided on the model we wanted to purchase, however, wanted to have spec More

by EFW
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kewei
Sep 15, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your patience and are glad to know that Kewei was able to assist you in finding the perfect vehicle at Ourisman Lexus of Rockville. It's great hearing how smooth and efficient he made the buying process for you! Enjoy your new ride. We're here if there's anything else you need.

September 15, 2023

The most important quality that I appreciate at the Lexus of Rockville Service Department is honesty. A couple of days ago I took my 2011 Lexus RX 350 with 224,000 miles for an oil change and brakes inspect More

by ioneldinu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Sep 18, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that you appreciated the honesty and thoroughness of our service department at Ourisman Lexus of Rockville. It's important for us to keep your vehicle in top shape! Thanks for trusting us with your 2011 Lexus RX 350, we'll pass on your kind words to Jimmy and Yang.

September 15, 2023

Lexus of Rockville, Jimmy Baker provides outstanding service. Reliable, honest and high quality.I have taken multiple suvs there for all their service. The valet pick up and return is very convenient. More

by DJ & Nugget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy BAKER
Sep 18, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Jimmy and the team at Ourisman Lexus of Rockville provided you with outstanding service. We appreciate your trust in us for servicing multiple SUVs, and we're happy our valet pick-up return added convenience!

September 13, 2023

Service was quick and quality was impeccable. My car was detailed and cleaned nicely. Waiting Area is maintained well with water and coffee provided on the house. More

by Sanjeev Das
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 13, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience at Ourisman Lexus of Rockville, Sanjeev! It's great that our quick service and attention to detail met your expectations. We look forward to seeing you again soon. Enjoy the ride!

September 12, 2023

Josh K. was very knowledgeable and sensitive to my concerns. His attentive service made my recent car buying experience an unexpectedly pleasant one. I look More

by Aquarius
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Bernie, Roxanne
Sep 12, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Josh and our team at Ourisman Lexus of Rockville were able to provide you with a pleasant car-buying experience! We look forward to helping keep your new purchase in top condition. Thanks for the review!

September 08, 2023

Prompt , courteous, respectful, and professional service. Attended to all of the needed services. Thank you. More

by freezes.03-hospice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 10, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with our team at Ourisman Lexus of Rockville! We strive for timely and professional service, so it's great to see that reflected in your visit. Thanks for the feedback!

September 08, 2023

First of all, the location, it is very convenient for me . Secondly, a very friendly people. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Sep 08, 2023 -

Ourisman Lexus of Rockville responded

Reviews like this one make our day, Jose! Thank you for choosing Ourisman Lexus of Rockville and leaving such kind words about our friendly team and convenient location. Have a great day and we hope to see you again down the road!

...
40
...