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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,339 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,339 reviews

September 29, 2023

I am very pleased with the service I received at Ourisman Lexus of Rockville. I will continue having my Lexus serviced at the Rockville location in the future. I've listed the excellent service managers th More

by lstineward1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Pinto, Justin Furstenberg, Vince Garcia, Brendan Bart, Pierr Hermandez
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the positive feedback, lstineward1! We're delighted to know you've had great experiences with our service team at Ourisman Lexus of Rockville. Looking forward to seeing you next time your Lexus needs servicing!

September 29, 2023

I'm highly satisfied with the service I experienced at Orisman Lexus of Rockville. Justin was extremely helpful and did an outstanding job. Everything was timely and efficient. More

by shhariq13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a satisfying experience at Ourisman Lexus of Rockville! It's great that Justin was able to assist and make everything efficient for you. Thanks for the review!

September 28, 2023

Aaron,the technician was smart ,helpful and was able to address my condemns I was happy with the experience .t More

by ncullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 28, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Aaron was able to assist you effectively and make your experience at Ourisman Lexus of Rockville a positive one. Thanks for sharing!

September 27, 2023

They are nice people ,they make sure clients are satisfied ,I really appreciate the quality time they are giving to clients More

by stelfyivan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
brionna.dupree
Sep 27, 2023 -

Ourisman Lexus of Rockville responded

We're so glad to know you had a positive experience with us at Ourisman Lexus of Rockville. Ensuring our customers are satisfied is always our top priority! Thank you for your kind words and support.

September 27, 2023

Ourisman Lexus of Rockville treated my wife and I with honesty and respect. They worked with us to make sure that we were able to make an educated choice of which model of vehicle would be best for us and More

by rloy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Mendez, Amal Adnan
Sep 27, 2023 -

rloy responded

Yes

Sep 27, 2023 -

rloy responded

send response

Sep 27, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that you and your wife had a positive experience with Christopher, Amal, and the rest of our team at Ourisman Lexus of Rockville. It's especially great to hear that their expertise and excellent customer service helped you find the perfect new vehicle at just the right price. We thank you for recommending our business and hope you enjoy the new ride!

September 27, 2023

I have been having my cars serviced at Ourisman Lexus of Rockville for the past 4 years and I can say they are one of the best always professional and they keep you informed the whole way. More

by rloy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I would like to note the service advisers name but do not have it.
Sep 27, 2023 -

rloy responded

yes

Sep 27, 2023 -

rloy responded

Yes

Sep 27, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that you've been satisfied with our service at Ourisman Lexus of Rockville for the past 4 years. We appreciate your trust in us and look forward to continuing to work with you!

September 27, 2023

Service advisor excellent. Good work all the time by shop And techs. Usually quick. Overall quality More

by excerpt.corpora_0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Sep 28, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know you've had excellent experiences with our service advisor and tech team here at Ourisman Lexus of Rockville. We strive for quality work in a timely manner, so it's great to see that reflected in your visits!

September 26, 2023

I had a wonderful experience at this dealership, was there looking for a starter car for my daughter. Everyone was plaisant from Franklyn salesperson to Pierre the manager without forgetting the ones in More

by ladabo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Franklyn
Sep 26, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a wonderful experience with our team at Ourisman Lexus of Rockville. It's great that Franklyn, Pierre and the finance department could assist in finding your daughter her starter car! Thanks for choosing us.

September 25, 2023

Mr Fahad was equal to the job when I contacted him and showed interest on the vehicle. He treated me fairly and I appreciated that. More

by onye2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Fahad
Sep 25, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Fahad was able to assist you effectively at Ourisman Lexus of Rockville. Thanks for the positive feedback, we appreciate it!

September 24, 2023

Wonderful experience. Pleasant and unrushed discussion with sales person of what I wanted and needed. Very useful suggestions made and good description of my options by More

by barbara.shoback
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mendez
Sep 25, 2023 -

Ourisman Lexus of Rockville responded

We're so glad to know you had a wonderful experience at Ourisman Lexus of Rockville! It's great that our team could provide useful suggestions and make you feel valued. Thanks for the review, we appreciate it!

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