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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,339 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,339 reviews

October 11, 2023

The service manager went far above what I expected. It was really appreciated. He turned my previous service experience which was bad around. He changed my negative feeling about the dealership to a po More

by Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozie the service manager
Oct 11, 2023 -

Ourisman Lexus of Rockville responded

Cole, we're glad to know our service manager was able to turn your experience around at Ourisman Lexus of Rockville. We always aim for customer satisfaction, and it's great that you felt cared for!

October 07, 2023

This dealership demands 3% charge if you pay by credit card. Salesperson says it’s a new rule. They will take a check or debit card without surcharge. ??? Something is fishy. More

by amathur16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t Know
Oct 09, 2023 -

Ourisman Lexus of Rockville responded

We're sorry to see your review and understand that the credit card surcharge has caused some confusion. This is a standard practice in many businesses, but we appreciate you bringing it up as an area of concern. We'd be happy to discuss this further with you if needed and clarify any confusion. Please feel free to reach out directly at any time. Thank you, Jesse Drost - General Manager - 301-762-9009

Oct 09, 2023 -

amathur16 responded

Your dealership selling Lexus, is charging this surcharge even for small routine maintenance jobs for a few hundred $. I understand if you limit the amounts in new car purchase. I will carry a checkbook or debit card next time for routine maintenance. I would advise your other customers to do so as well. The Toyota dealership next door doesn’t impose these fees on the customer.

Oct 11, 2023 -

Ourisman Lexus of Rockville responded

I understand you are upset, and I would like to help here. I was not able to find your information in our system, so please reach out to me directly at your earliest convenience. Thank you, Jesse Drost - General Manager - 301-762-9009

Oct 11, 2023 -

amathur16 responded

I have paid the dues by credit card there and then. I don’t need further assistance or help. My future services are prepaid. Other transactions are small, and I will use checks for that. But I would request that the dealership review this practice of nickeling & diming customers. After all you do sell a somewhat upscale brand Lexus.

October 06, 2023

Mike Coomer was very patient, and courteous. I was running late for my appointment and he did not rush although I was late. Thank you for your diligence and professionalism! More

by V. McRae
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Coomer
Oct 09, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know Mike was able to accommodate your schedule and provide a professional experience at Ourisman Lexus of Rockville. Thanks for the review!

October 05, 2023

Friendly staff. Focus on my needs to find the car i want. No pressure. Love to do business with More

by tonyvu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Ginzales
Oct 05, 2023 -

Ourisman Lexus of Rockville responded

Thank you for this 5-star review of Ourisman Lexus of Rockville! Safe travels!

October 04, 2023

Ourisman Lexus of Rockville is best place to buy Lexus. My salesman Kewei is the best sale man in my new car 2024 ES350 buying experience. If you need to buy new Lexus you should see Kewei. He is very know More

by maunglin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kewei wu
Oct 04, 2023 -

Ourisman Lexus of Rockville responded

Maunglin, it's fantastic to know that Kewei and the team at Ourisman Lexus of Rockville provided you with a top-notch car-buying experience. We're grateful for your recommendation! Enjoy your new 2024 Lexus ES 350!

October 03, 2023

Sasan Nevai is excellent! !! I had a fine experience at this dealership. Yaw Pepra always treated us with respect. I felt immediately like a valued customer. Great to do bus More

by JC2THE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SASAN NEVAI, YAW PEPRA, LILLY PEREIRA
Oct 03, 2023 -

Ourisman Lexus of Rockville responded

We're so glad to know you had a great experience with Sasan and Yaw at Ourisman Lexus of Rockville! We strive to make every customer feel valued. Thanks for choosing us. We appreciate your business!

October 02, 2023

Mike Coomer was very helpful with the purchase of the RX350L. We are from out of state and Mike helped us with the process. More

by Bercrist
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Coomer
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

Bercrist, we're glad to know Mike was able to assist you with your purchase at Ourisman Lexus of Rockville. Thanks for choosing us and enjoy your new Lexus RX 350L!

September 30, 2023

The sales manager treated me very well, but the person in charge of finance seemed to be lying to me. I value integrity, but the person working in finance was a dishonest person who consistently lied. More

by OJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brionna
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know that our sales manager treated you well. However, we're sorry to learn about your experience with our finance department. We take claims like this seriously, and would like to address your concerns with you directly. If you're willing to speak with me, please reach out at your convenience. Thank you, Jesse Drost - General Manager - 301-762-9009

September 30, 2023

Professional, knowledgeable, and courteous are just a few words to describe the Ourisman Lexus sales team!!! More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei and Sasan
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

We are blushing! Thank you for supporting the Ourisman Lexus of Rockville team with such a wonderful review!

September 30, 2023

Very helpful in finding the car I looked for. Although the payment process took time overall it was smooth. More

by yusnak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

Yusnak, we're glad to know you found the car you were looking for at Ourisman Lexus of Rockville. We appreciate your patience during the payment process and are happy it went smoothly overall!

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