Ourisman Lexus of Rockville

My service department consultant Justin was great. I was able to wait for my car to be serviced, and worked on my laptop in the waiting area, which had lots of seating. There’s also a business room, b I was able to wait for my car to be serviced, and worked on my laptop in the waiting area, which had lots of seating. There’s also a business room, but it is small and only accommodates 2-3 people. When it was time to pay for the service, I was informed that there is now a 3% fee for paying by credit card. I think it is ridiculous that a car dealership, which charges premium prices for service/maintenance work, would add on a 3% fee for credit card payments on top of its hefty prices. I will be looking for other businesses to provide maintenance/repair services for my car because the credit card fee is a “no” for me. More

Chris was our salesman. Chris did an excellent job showing the car and following threw with the sale of the car. Chris did an excellent job showing the car and following threw with the sale of the car. More

Service advisors (Brad & Ozzie) listened to my concerns, and we discussed in detail what could or should be done. They were very clear in their description of services to be performed. The work was compl and we discussed in detail what could or should be done. They were very clear in their description of services to be performed. The work was completed in a timely fashion and completely to my satisfaction. Ozzie has been a phenomenal help to me every time I have used the service department. More

Omar Perez is very polite and professional! Dealership facility is clean and nice, will come back for future service. Dealership facility is clean and nice, will come back for future service. More

Justin communicated effectively and patiently explained what services that was needed to be effected. He did a great job! what services that was needed to be effected. He did a great job! More

Omar was fabulous in all respects. His .communication skills were terrific - and everything went according to schedule. My car was picked up at our home and returned exactly on time. His .communication skills were terrific - and everything went according to schedule. My car was picked up at our home and returned exactly on time. . The service could not have gone better. More

I have found the dealership to be very friendly and courteous so far. They treat customers with respect. courteous so far. They treat customers with respect. More

Excellent customer service, both the seller and the financial staff, all very professional. Jin never pressured us to buy and James helped us with transparency throughout the financial process. financial staff, all very professional. Jin never pressured us to buy and James helped us with transparency throughout the financial process. More

The overall sales experience was excellent. Jin is very friendly and knowledgeable. He and the team made purchase seamless. Jin is very friendly and knowledgeable. He and the team made purchase seamless. More

Ourisman Lexus of Rockville is very convenient for me however, I tend to go to Chantilly. The service is slightly better when you compare the actual service to the vehicle. However, I really dislike wa however, I tend to go to Chantilly. The service is slightly better when you compare the actual service to the vehicle. However, I really dislike waiting while my care is being serviced at Ourisman. No television, computer service or refreshments. The average time to wait for your car is one to two hours. There are no convenient stores in walking distance, therefore I would at least expect a bag of chips or an apple while I wait. Nevertheless, the employees work hard to keep their customers as happy as possible. Owners, please step up like your employees. More