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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,339 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,339 reviews

December 20, 2023

Service was prompt and the advisor was very knowledgeable and professional. He explained what was needed and the Lexus runs almost as new! It helps to have a great car to start with. Before Lexus I owned se More

by LenC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Dec 20, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know you found our service prompt and professional at Ourisman Lexus of Rockville. It's great that your Lexus is running smoothly again! Thanks for choosing us over the competition - happy driving!

Dec 20, 2023 -

LenC responded

Thank you-great car and great service!!

December 20, 2023

This is the second SUV I bought from this dealership, good people and very friendly More

by Abdul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
User car sales manager, very nice person to work with
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Dec 20, 2023 -

Ourisman Lexus of Rockville responded

Abdul, thank you for this 5-star review of Ourisman Lexus of Rockville! We appreciate your repeat business!

December 20, 2023

Nelson was extremely knowledgeable, customer service oriented and answered all of my questions. Will definitely request Nelson again to as my representative to meet my car service needs. More

by Michellefkraus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
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Dec 21, 2023 -

Ourisman Lexus of Rockville responded

Michelle, we're delighted to know that Nelson provided you with such a great experience at Ourisman Lexus of Rockville. We'll be sure he gets your positive feedback and look forward to serving your car needs in the future!

December 19, 2023

Ozzie is excellent and gives me total confidence regarding the recommended service requirement for mine and my wife's cars. We've purchased 2 cars from Lexus of Rockville and will very likely retur More

by Mark G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
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Dec 19, 2023 -

Ourisman Lexus of Rockville responded

Mark, it's great to know that Ozzie has been able to provide you with the excellent service we strive for at Ourisman Lexus of Rockville. We appreciate your loyalty and look forward to continuing our relationship in the future!

December 18, 2023

Brendan Bart was very professional and taught me a few more new features my Lexus 350 LX 2024 has! We have always bought our cars from Ourisman due to their service and fair pricing. I would highly reco More

by PRINCESS Pamela
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector (sales) Brendan Bart (service)
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Dec 18, 2023 -

Ourisman Lexus of Rockville responded

Pamela, we're delighted to know Brendan and Hector provided you with a top-notch experience at Ourisman Lexus of Rockville. We appreciate your continued support over the years! Enjoy those new features on your 2024 Lexus LX 350!

December 18, 2023

Efficient, polite, & responsive. Brendan Bart was kind and a great communicator. He kept me informed along the way. More

by reader1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Bart
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Dec 18, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Brendan and our team at Ourisman Lexus of Rockville were able to provide you with efficient and responsive service! Thanks for the positive feedback!

December 15, 2023

Jimmy was great. He was both personal and ery professional and the service was quick. More

by Mr350Fsport
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Dec 15, 2023 -

Ourisman Lexus of Rockville responded

We are thrilled to hear you had a positive experience with Jimmy! Thank you for choosing Ourisman Lexus of Rockville for your service needs. Until next time!

December 15, 2023

Excellent service and know the car for customer. Friendly, fun, good to deal with dealership. More

by Just for lexus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei pei
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Dec 15, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the high praise! Our team at Ourisman Lexus of Rockville always has your best interests in mind and aims for complete customer satisfaction. Drive safely!

December 15, 2023

Called me to set up the appointment. Several reminders. Kept the promised delivery time. Free Loner car ( a bit dirty). More

by zenzan8892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
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Dec 18, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your feedback! We're glad to know that our team at Ourisman Lexus of Rockville was able to keep their promises and provide you with a loaner car. Thanks for choosing us, we'll work on improving the cleanliness next time around!

December 14, 2023

What kind of dealer employed a sales manager, Arnold Garcia, asking customer to buy his underwear during the negotiation of a lexus? More

by wyciwug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnold Garcia
Report | Print
Dec 14, 2023 -

Ourisman Lexus of Rockville responded

I'm sorry to read about your experience, as this is certainly not the kind of interaction we want our customers to have. We take these matters seriously and would like an opportunity to address them directly with you. Please reach out at your earliest convenience so that we can discuss this further. Thank you, Jesse Drost - General Manager - 301-762-9009

Dec 15, 2023 -

wyciwug responded

My mother went to your dealer and test out the 2024 NX350 Luxury. One of your rep called and we discussed price over the phone/texts but I didn't do much research into that vehicle. So I went onto one of these websites like edmunds and costco and did research, input my information to get true price as they said. Edmunds then sent my phone to all dealers in the area including Rockville Lexus. That's when Garcia called/texted me. I asked him for a serious non xx price and he gave me his price. As a consumer, I have the right to do search around and taking my time to nego. for the best price. Plus during xmas season, I am extremely busy buying gifts for family, hang xmas lights and decoration that I put Lexus in the back for a little bit, beside I think it is better to buy near Christmas because there might be more discount or new promotion. To be Honest, I only have talked to your men and one of the salesman at Annapolis Lexus (this one went nowhere) During the first few texts when the price was not finalized, he offered a price and asked if I want his underwear too? As a dude, it might irked me a bit but my wife rolled her eyes reading the text but we brushed it aside because maybe ignoring that probably get us better deal. Since we put Lexus in the back burner to deal with our Xmas season, I got a text back from Garcia. I told him my family is also searching for the best price because I cannot do it all myself. I didn't even have a chance to tell him Christmas season is upon us and you gotta understand how busy it is. He has the sale to make, I have my family to care for. He has no right to tell me that I waste his time and demand me not to contact any of you guys there at Rockville Lexus. Who is he? The owner of Ourisman? Graham Group and Mr. Ourisman did not tell me that. If the dude cannot even handle a hassle from a customer, then he shouldn't be in this job. I was never rude to him once. I got receipts!

Dec 18, 2023 -

Ourisman Lexus of Rockville responded

This is concerning feedback to receive. We pride ourselves on our customer care and professionalism, and I am sorry that you have been left with a different impression. However, we are a bit confused and want to ensure that we are on the same page here, so I would like to speak with you directly and gather more information about your interactions with our team. Please feel free to reach out to me at your earliest convenience so we can clear things up and improve your experience. Thank you, Jesse Drost - General Manager - 301-762-9009

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