Ourisman Lexus of Rockville

Good customer service Understands what customer need! Great staff! Kewei at Ourisman Lexus of Rockville been very helpful at the car sales , Keep good work , Great staff! Kewei at Ourisman Lexus of Rockville been very helpful at the car sales , Keep good work , More

Great services from Athanasios both during the visit and follow through. Would be nice to have less wait for the payment process with their finance people but it was a busy time (year end). follow through. Would be nice to have less wait for the payment process with their finance people but it was a busy time (year end). More

Treated me right. I felt like I got a good deal on a trade in and a new nice car. Very happy with the car. I originally came for service, but couldn't resist the car w I felt like I got a good deal on a trade in and a new nice car. Very happy with the car. I originally came for service, but couldn't resist the car when I saw the new Electric vehicle. More

Perfect customer service, attentive. I had no issues and will refer anyone to this location. I had no issues and will refer anyone to this location. More

If I could provide a zero, I would. My experience with purchasing a use vehicle from this dealership was horrible. First of all, I felt I was low balled on the trade-in. I received w My experience with purchasing a use vehicle from this dealership was horrible. First of all, I felt I was low balled on the trade-in. I received word of mouth on what I would receive on the trade-in instead of the dealership providing a Carfax report on the value of the vehicle but received a Carfax report on the vehicle being sold. I did challenge the amount but the use car sale manager would not budge much on the price, not much negotiation. I was in the low range of the Kelly Blue book value so I thought it was ok. However, I received a Carfax report a week later in my email on the value of the vehicle and realized the dealership could have provided more on the trade-in. Three weeks later, I took the vehicle out of town and when I returned to my state of residence, the temperature gauge for the engine or radiator reported High. I have not driven the vehicle at all only from the dealership and back to my home of residence since the purchase. Called the dealer and texted my sales person for assistance and was told I had to take the vehicle to the Audi dealership since it is still under warranty. The vehicle was less than 30 days old and I thought the dealership would have provided assistance but received an answer that the only warranty given is 30 days powertrain warranty. Any warranty from the dealership was never mentioned prior to the sell. Smh! This is awful and poor customer service. I called several times to talk to the general manager of the dealership but never received a call back. I am a Vet and received this type of service. Poor customer service. Do not purchase a vehicle from this dealership. More

It was my first time at Ourisman Lexus of Rockville and off the bat, they were highly responsive to my initial inquiry and listened to what I wanted and needed. With that, I found the car that best fit me off the bat, they were highly responsive to my initial inquiry and listened to what I wanted and needed. With that, I found the car that best fit me. Great, painless service from the sales (Dela and Willie) and finance department (James Wang). I realized 3 days after I traded in my care that I left house keys inside, I contacted the dealership and they went above and beyond to retrieve them from the lot that the car was about to be shipped from for auction. I'm a new satisfied customer. More

II didn't know much. about it, but after getting acquainted with mr Franklin, my wife begin to feel a sense of comfort. Mr. Franklin made the whole process very easy. He's about it, but after getting acquainted with mr Franklin, my wife begin to feel a sense of comfort. Mr. Franklin made the whole process very easy. He's customer service and care, is what sold us the vehicle. I would definitely come back to lexus of Rockville for my next vehicle and won't hesitate to recommend it to others. More

Very professional, very responsive, they really seem to care. Would definitely buy again from these good people. care. Would definitely buy again from these good people. More

They were easy to work with and put the hat on me before I knew what was happening… lol Wait a second… where’s my hat? I knew what was happening… lol Wait a second… where’s my hat? More

Pei Pei was our salesperson and she was extremely easy to work with and patient in showing us our car model of interest. She took the time to allow us in test driving the standard and hybrid models of the ca work with and patient in showing us our car model of interest. She took the time to allow us in test driving the standard and hybrid models of the car and was very clear on communications or any questions we had. More