Ourisman Lexus of Rockville

The employees are polite, helpful, efficient and knowledgeable. They inform you up front as to the time needed to perform their tasks with your car. My car was returned clean and had been protected knowledgeable. They inform you up front as to the time needed to perform their tasks with your car. My car was returned clean and had been protected during service. The waiting room is acceptable. I felt like I was reminded about the need for service and or my scheduled appointment more than necessary. Phone calls, emails, texts and the car itself reminding me every time I drove it was excessive. That is the only room for improvement. More

I recently purchased 2021 Lexus ux250h from Ourisman Lexus of Rockville.Yaw was sales person friendly and knowledgeable. I get a great experience from here. Lexus of Rockville.Yaw was sales person friendly and knowledgeable. I get a great experience from here. More

Excellent customer service. Tony came through with the car that I wanted, was super nice and helpful and Rosanne also came through for me since I had an unusual situation - she Tony came through with the car that I wanted, was super nice and helpful and Rosanne also came through for me since I had an unusual situation - she was kind, quick and efficient and nobody tried to sell me anything I didn't want. 5 Star Service! More

Douglas couldn't have been nicer. Very accommodating. We were interested in a very specific configuration, color, etc of an ES, Doug went the extra mile to find the car we wanted, in Very accommodating. We were interested in a very specific configuration, color, etc of an ES, Doug went the extra mile to find the car we wanted, in Miami! A pleasure to work with. More

It was a great experience throughout, particularly with Mr. Jin Bae, who demonstrated extensive patience and customer advocacy. Mr. Jin Bae, who demonstrated extensive patience and customer advocacy. More

Excellent customer service, patience, knowledgable. I had no issues and will refer anyone to Pei Pei at Rockville location. I had no issues and will refer anyone to Pei Pei at Rockville location. More

Greeted at the door. Walked us to our salesman. Doug was very friendly and knowledgeable. They were very professional throughout the process. Everyone was very custom Walked us to our salesman. Doug was very friendly and knowledgeable. They were very professional throughout the process. Everyone was very customer friendly. Painless experience. Thank you More

My first time buying for Ourisman Lexus of Rockville and the experience was seamless along with excellent customer service. the experience was seamless along with excellent customer service. More

Amazing customer service. Omar was very helpful and professional. I received periodic updates on the service update which was impressive Omar was very helpful and professional. I received periodic updates on the service update which was impressive More

Very professional and enjoyable experience! I would recommend this dealership to all my friends and family I would recommend this dealership to all my friends and family More