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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,339 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,339 reviews

January 27, 2024

First service on 01/22/2023. Brad Auslander explained all necessary service to be completed. Happy Customer More

by schatlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
Jan 27, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know Brad was able to explain everything clearly and provide top-notch assistance during your first service at Ourisman Lexus of Rockville. Thanks for the positive feedback!

January 27, 2024

Very happy with service. Explained everything that needed to be done and completed work in a timely fashion. Happy to get met car serviced at Ourisman Lexus. More

by cpap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 29, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with our service team at Ourisman Lexus of Rockville. We strive for timely and thorough work, so it's great to see that reflected in your visit. Thanks for choosing us!

January 27, 2024

This Rockville dealership is always courteous and my advisor will always let you know if there are any issues that need to be addressed about your vehicle More

by ericsharpe9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden
Jan 29, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that you've had a positive experience with us at Ourisman Lexus of Rockville! We always aim to keep our customers informed about their vehicles. Thanks for the great review!

January 27, 2024

Salesman Dela Tamakloe is very pleasant and helpful to deal with. (5/5 ⭐️) in Finance: Amal Adnan was ok until we asked her to stop pushing after sales items we did not want. When you tell someone upfront More

by Sawanobori
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dela Tamakloe, Amal Adnan
Jan 30, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your feedback and recognition of Dela's helpful service. We apologize if any part of the process felt pushy or disrespectful - that's not our intention and we'll address this with our team at Ourisman Lexus of Rockville as soon as possible. Please let us know if there's anything else we can do for you - take care!

January 25, 2024

Ali from Orisman Lexus delivered excellent customer,er serviced. He was courteous , patient and made sure that I was satisfied with my selection. I had a joyful experience. More

by Ms. D.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Golestani
Jan 25, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that Ali provided you with excellent service at Ourisman Lexus of Rockville! It's great to see your satisfaction and joy in the experience. Thanks for sharing this feedback!

January 25, 2024

Nelson approached me with polite greeting where I felt comfortable, certainly my next service will come to him, keep it up . More

by Bennie Chan
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Jan 25, 2024 -

Ourisman Lexus of Rockville responded

Bennie, we're glad to know Nelson made your experience at Ourisman Lexus of Rockville a comfortable one. We are here for anything else you might need down the road!

January 23, 2024

Service is always excellent at Ourisman Lexus. The technicians are professional with very good communication skills. More

by BGinDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jan 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that you've consistently received excellent service from our team at Ourisman Lexus of Rockville. We take pride in the professionalism and communication skills of our technicians. Thanks for your review!

January 23, 2024

I received quick and excellent service. I was pleased with the scheduling as well as service team. Omar was outstanding service provider. More

by yanetk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Jan 23, 2024 -

Ourisman Lexus of Rockville responded

It's great to know you received quick and excellent service from Omar and the team at Ourisman Lexus of Rockville. We appreciate your feedback!

January 23, 2024

Josh was amazing in sales and James was awesome with the finance part. I would 100% buy another vehicle from them. One of the most pleasant and quick dealership experiences I’ve ever had. Love, love, love! More

by Michele L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kabira
Jan 23, 2024 -

Ourisman Lexus of Rockville responded

Michele, we're delighted to know that Josh and James made your experience at Ourisman Lexus of Rockville a pleasant one! We look forward to assisting you with your future vehicle purchases. Enjoy the ride!

January 21, 2024

Thorough in all checks but has never attempted to sell more than was required by evidenced analysis. More

by DonaldRAnderson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh & Mike
Jan 22, 2024 -

Ourisman Lexus of Rockville responded

Reviews like this one make our day, Donald! Thanks from the Ourisman Lexus of Rockville team.

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