Ourisman Lexus of Rockville

First time here. Immediately greeted by a very friendly service advisor. I told him what I needed and he made some recommendations which I agreed to. Overall took abo Immediately greeted by a very friendly service advisor. I told him what I needed and he made some recommendations which I agreed to. Overall took about 1.5 hrs. Fresh bagels and coffee so I didn’t go hungry. My only gripe, and this a practice at many car dealerships is the 3% surcharge on credit card payments. More

I found the personnel that I worked with to be informed, helpful and able to communicate well on all subject areas I addressed. helpful and able to communicate well on all subject areas I addressed. More

Staff is always professional, courteous and good at communicating what is required and what is optional communicating what is required and what is optional More

Very relatable they were able to answer all my questions and took Cara of my problems in the time that I was promised and took Cara of my problems in the time that I was promised More

The TX model with the exterior and interior colors and the features we wanted was not in the inventory even though we had agreed on the pricing. Jin was very aggressive in being able to locate the exact m the features we wanted was not in the inventory even though we had agreed on the pricing. Jin was very aggressive in being able to locate the exact match for us and the car was transported to us quickly. The process went very smoothly and we are pleased with the car and the sales group at Ourisman. More

Dla did a great job of showing me the car and demonstrating the features. He was very responsive and I appreciate his efforts. demonstrating the features. He was very responsive and I appreciate his efforts. More

Andres is good advisor. Everytime I came to Lexus of Rockville, he always help with good attitude Everytime I came to Lexus of Rockville, he always help with good attitude More

My salesperson was excellent. No pressure to make a sale. Showed and test drove the cars that I requested. No rushing to decide. No pressure to make a sale. Showed and test drove the cars that I requested. No rushing to decide. More

Great customer service and communication throughout the entire service process. Would highly recommend for future customers entire service process. Would highly recommend for future customers More

We had an excellent experience at Ourisman Lexus. Kewei proactively reached out to understand our needs before the appointment and had the cars ready for test drives. His patience in showcasing vario Kewei proactively reached out to understand our needs before the appointment and had the cars ready for test drives. His patience in showcasing various vehicles made the experience enjoyable, and we appreciated not feeling rushed when making our decision. Overall, it was a very pleasant car-buying experience. More