Ourisman Lexus of Rockville

I really like this service department. My service rep, Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. More

I was contacted by the general manager. He is reimbursing us for the repairs. He was professional and apologetic. I have changed my rating to 4 stars. I decided not to make it 5 stars because the person comp us for the repairs. He was professional and apologetic. I have changed my rating to 4 stars. I decided not to make it 5 stars because the person completing the State of Maryland inspection did not do their job by properly inspecting the front brakes. Less than 500 miles did not wear the brake pads that quickly. The dealership needs to get to the bottom of who let this car go without new front brake pads and rotors. More

Great service for my car.. dealership is always clean and the service staff is professional and courteous.. lounge area allows me to get some work done while I'm there.. the service staff is professional and courteous.. lounge area allows me to get some work done while I'm there.. More

I don’t have 25 words. I was in and out. Very professional. On time. Sean was my provider. He was having lunch when I returned so someone less checked me out. professional. On time. Sean was my provider. He was having lunch when I returned so someone less checked me out. More

Excellent service. Aaron was accommodating And very informative. He explained the service very clearly and also suggested other services that are needed and provided a clear timeline. The place was cle informative. He explained the service very clearly and also suggested other services that are needed and provided a clear timeline. The place was clean, and the waiting area provided go social distancing and was comfortable. More

It was a pleasure to work with Seth and the team at Ourisman Lexus of Rockville. The process was relatively smooth and simple. Seth was very knowledgeable when it came to my choice in models and wanted Ourisman Lexus of Rockville. The process was relatively smooth and simple. Seth was very knowledgeable when it came to my choice in models and wanted to make sure I was pleased with my choice. Overall, my experience has been very good and would recommend to anyone looking for a new Lexus. More

Kofi was extremely helpful with my trade and my purchase. I would highly recommend him and Ourisman for your next car buying experience. Thanks Kofi, you did a great job. I would highly recommend him and Ourisman for your next car buying experience. Thanks Kofi, you did a great job. More

Great service! Car picked up on time, serviced quickly & returned on time. Service rep, Jimmy Baker, kept in touch about the car and was available to answer any questions or concerns. I always trust Jimmy w returned on time. Service rep, Jimmy Baker, kept in touch about the car and was available to answer any questions or concerns. I always trust Jimmy with my car! More

This was my first time dealing with Lexus of Rockville and Rosanne made it, by far, the best car buying experience I have EVER had. From start to finish, she was extremely attentive and communicative, and and Rosanne made it, by far, the best car buying experience I have EVER had. From start to finish, she was extremely attentive and communicative, and got the exact car I wanted. More

I have been dealing with Lexus of Rockville for years and can always count on their exceptional service. My service representative is Jimmy Baker and he is outstanding. can always count on their exceptional service. My service representative is Jimmy Baker and he is outstanding. More