Ourisman Lexus of Rockville

Gabriella did such a great job by helping me get the car I wanted she’s the sweetest. As well to Arnold thank you both! I wanted she’s the sweetest. As well to Arnold thank you both! More

I bought a 2017 used L-Certified Lexus NX 200t from Josh Kabira at Ourisman Lexus of Rockville. The price of the vehicle was very reasonable and Ourisman delivered the car to me in Pikesville, 30 miles awa Kabira at Ourisman Lexus of Rockville. The price of the vehicle was very reasonable and Ourisman delivered the car to me in Pikesville, 30 miles away from the dealership. Josh was great to work with (professional, polite, sensitive to my needs). He personally delivered the vehicle to me and was thorough in orienting me with the car. Unfortunately, I discovered a few things wrong with the car after delivery, mostly minor body damage. I had a local Lexus dealer in my area address a couple of the cosmetic problems while Ourisman also picked up the vehicle to also fix some others. The bottom line is that all of the items were addressed to my complete satisfaction and it did not cost me anything out-of-pocket because Ourisman was kind enough to reimburse me for the items I did pay for to have fixed. George O’Connor, the Pre-Owned Sales Director, and Josh couldn’t have been any nicer to deal with and were more than willing to do what was necessary to ensure that I was ultimately happy with the vehicle. While my initial experience was not the best, Ourisman really stepped up to the plate to make things right. So the best thing I can say is that the folks at Ourisman are committed to ensure that customers are ultimately satisfied with their purchase. I can say that I am happy thanks to Ourisman. More

I had trouble getting the ball rolling at first on purchasing a preowned NX , but once the ball was rolling it went very smooth and quick ,Gabriela did a very nice job on the delivery. purchasing a preowned NX , but once the ball was rolling it went very smooth and quick ,Gabriela did a very nice job on the delivery. More

Tony and the team were really wonderful. They made sure we had a very pleasant car buying experience. Kudos to Tony who helped us to get the financing we need. They made sure that we get all the discounts we had a very pleasant car buying experience. Kudos to Tony who helped us to get the financing we need. They made sure that we get all the discounts that we are eligible for. After-sales experience has also been great so far. Tony is just a one text message away and extremely attentive to all my queries. He made sure that the customer is fully satisfied with the purchase. I highly recommend Lexus of Rockville for anyone in the market for a Lexus. More

Jesse and the team were wonderful. I was on the fence with regards to which model was right for me and they helped me get to a place where I was confident and really understood what I was getting. I love with regards to which model was right for me and they helped me get to a place where I was confident and really understood what I was getting. I love my new Lexus. More

I’m grateful to Caio Cruz for helping make my car buying experience very pleasant. He took careful note of what I was looking for, gave me great advice, very useful tips, and was frank in giving me both th experience very pleasant. He took careful note of what I was looking for, gave me great advice, very useful tips, and was frank in giving me both the pros and cons of the different models. I am very pleased with the assistance that he provided and wouldn’t hesitate to refer him to friends and family. More

My 2019 UX200 has been at the dealerlship since March. The side airbags deployed without any fault of the driver or an accident. Sales and Service Dept. said that the corporate field inspector needed to The side airbags deployed without any fault of the driver or an accident. Sales and Service Dept. said that the corporate field inspector needed to complete a review for malfunction of the side air bags. No one from corporate or the dealership has been very helpful in providing a report (verbal or written). Multiple calls have been made to both corporate and the dealership - they are not very professional and are unwilling to help. More

My fiancée recently purchased her new Lexus from Tony Rincon. The entire buying process was fast, easy and very professional. Tony was able to answer our many questions about the SUV and was very help Rincon. The entire buying process was fast, easy and very professional. Tony was able to answer our many questions about the SUV and was very helpful in the after sale process. More