Ourisman Lexus of Rockville
Rockville, MD
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Seth was amazing! I was looking to purchase a vehicle but dragging my feet with making a decision. Seth was patient and great with my kids. Highly suggest speaking with Seth if your in the market! dragging my feet with making a decision. Seth was patient and great with my kids. Highly suggest speaking with Seth if your in the market! More
I purchased a 2020 SUV from Lexus of Rockville last month. Seth Hamm is a wonderful person to work with. He is very personable, patient and provided outstanding customer service. I highly recomm month. Seth Hamm is a wonderful person to work with. He is very personable, patient and provided outstanding customer service. I highly recommended him to my friends and coworkers. More
Thank you Doug and Juan for great customer service and helping us select the perfect vehicle. We absolutely love our 2020 Lexus RX 350 F Sport and the color night fall mica is the new black. You two were helping us select the perfect vehicle. We absolutely love our 2020 Lexus RX 350 F Sport and the color night fall mica is the new black. You two were pleasant to work with and Bernie Kitts did a phenomenal job explaining the cars features. 100% satisfied. Sean and Wanda Kenney More
I have a 25 year relationship with Lexus and a 15 relationship with Doug neither failed to disappoint over the years. Aaron is a future star! relationship with Doug neither failed to disappoint over the years. Aaron is a future star! More
I was lied my the salesman Kobe about buying a Lexus UX 250h. I asked directly if this car could have a hitch added for a bicycle rack. James in finance and Kobe lied to me just so I could buy the car. Ja 250h. I asked directly if this car could have a hitch added for a bicycle rack. James in finance and Kobe lied to me just so I could buy the car. James told us over the phone that he would call parts before we bought the car and get the price of a hitch. He said that it would be so expensive that I should buy it off market. They could've told me that the NXh was the right truck because it has a hitch feature. I WAS LIED TO. This was my second time buying from this car lot AND IT WILL BE MY LAST. I'm stuck with a car that does not have the feature I wanted More
I made a purchase earlier this year at Ourisman Lexus of Rockville of a used 2019 NX and the experience is close to the worst I have had to endure from a car dealership, period. This experience was not up t Rockville of a used 2019 NX and the experience is close to the worst I have had to endure from a car dealership, period. This experience was not up to the standard of that expected for luxury car sales nor did it embody Lexus’s tagline of “Experience Amazing”. The dealership failed on several accounts both during and after the sale: 1) Rudeness during negotiations on pricing a trade-in vehicle; 2) Hard credit check was performed when I was informed that only a soft credit check would take place for payment with a personal check; 3) MVA registration was not provided at the conclusion of the deal; 4) First MVA registration document received from the dealership was incorrect; 5) Vehicle manuals were not in the glove compartment (as informed), subsequently a return trip to the dealership had to be made; 6) Was overcharged taxes and registration fees, received inconsistent information from dealership staff on how to address this, and then a number of emails had to be sent before this was rectified; 7) Emails relating to errors made by the dealership were ignored by staff. Finally, a letter of complaint was sent to Lexus Corporate HQ about the dealership. A case manager was assigned and a response to the complaint was then requested from the dealership in writing. The General Manager, David Slebodnick, refused to provide a written response to the complaint which I find utterly disgusting (and so did the case manager from Lexus Corporate). I am very unhappy with this dealership and will not be coming back for sales or service and I recommend that you don’t also. More
Excellent sales team Thank you for making my recent Lexus RX 350 purchase a wonderful experience. Bill Lum and Juan Torreblanca are very helpful and easy to work with. Thank you for making my recent Lexus RX 350 purchase a wonderful experience. Bill Lum and Juan Torreblanca are very helpful and easy to work with. More
2019 Lexus UX200 - SIDE AIR BAGS MALFUNCTION Ourisman has had my vehicle for 5 months and has not had corporate complete a review for malfunction of the side air bags. Dealership has been very u Ourisman has had my vehicle for 5 months and has not had corporate complete a review for malfunction of the side air bags. Dealership has been very unprofessional in trying to lay off the responsibility of this malfunction back to the owner. Dealership is now pressuring the owner to have the vehicle removed before the evaluation by corporate can be completed. This dealership deserves a 0 rating. Beyond painfull dealing with Ourisman Lexus of Rockville and Corporate Lexus. More
Lousy Service Since Ourisman took over ownership of Lexus of Rockville, the dealership has become the worst in the area. One example: Our NX was due for service, a Since Ourisman took over ownership of Lexus of Rockville, the dealership has become the worst in the area. One example: Our NX was due for service, and we scheduled it for pick up at and return to our home. The “valet” showed up 2 hours late, which meant we had to wait for him. After the service was completed, we received a call saying the car was ready and would be delivered back to our house. Three hours after the call, we still do not have the car. When I called the dealer, I was told they did not know whether the car was on its way back to us or still at the dealership. So we have no car, and no idea where it is. I will never use this dealer again. More