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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,385 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,385 reviews

September 19, 2020

Seth was amazing! I was looking to purchase a vehicle but dragging my feet with making a decision. Seth was patient and great with my kids. Highly suggest speaking with Seth if your in the market! More

by Tibbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
September 19, 2020

I purchased a 2020 SUV from Lexus of Rockville last month. Seth Hamm is a wonderful person to work with. He is very personable, patient and provided outstanding customer service. I highly recomm More

by shelley2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
September 19, 2020

Thank you Doug and Juan for great customer service and helping us select the perfect vehicle. We absolutely love our 2020 Lexus RX 350 F Sport and the color night fall mica is the new black. You two were More

by Wkenney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander, Juan Torreblanca , Bernie Kitts
September 18, 2020

Sam Adetunji in the sales department was awesome, he even followed up after the sale. Loving my new NX300 and the experience was smooth and easy! More

by David S
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Sam Adetunji
September 18, 2020

I have a 25 year relationship with Lexus and a 15 relationship with Doug neither failed to disappoint over the years. Aaron is a future star! More

by Golden Gem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander, Aaron Mayers
September 03, 2020

I was lied my the salesman Kobe about buying a Lexus UX 250h. I asked directly if this car could have a hitch added for a bicycle rack. James in finance and Kobe lied to me just so I could buy the car. Ja More

by LaToya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salesman Kobe and Finance person James
August 31, 2020

I made a purchase earlier this year at Ourisman Lexus of Rockville of a used 2019 NX and the experience is close to the worst I have had to endure from a car dealership, period. This experience was not up t More

by CarsAndDrivers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Slebodnick, Willie Savage, Jesse Drost, Adrian Chamblee, Paul Alexander, Corey Rush
August 09, 2020

Excellent sales team Thank you for making my recent Lexus RX 350 purchase a wonderful experience. Bill Lum and Juan Torreblanca are very helpful and easy to work with. More

by cungrealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lum, Juan Torreblanca
August 04, 2020

2019 Lexus UX200 - SIDE AIR BAGS MALFUNCTION Ourisman has had my vehicle for 5 months and has not had corporate complete a review for malfunction of the side air bags. Dealership has been very u More

by grantjmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Reid
June 16, 2020

Lousy Service Since Ourisman took over ownership of Lexus of Rockville, the dealership has become the worst in the area. One example: Our NX was due for service, a More

by RMcCann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
“Mike” in the service department.
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