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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,340 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,340 reviews

March 09, 2024

Great Staff! Justin took his time to explain everything I need to know. It was very helpful. More

by Byankalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 11, 2024 -

Ourisman Lexus of Rockville responded

Justin will appreciate the kudos! Thanks for sharing your experience working with our great team at Ourisman Lexus of Rockville!

March 08, 2024

Service is outstanding. Staff very helpful, professional and competent. Having the car serviced at Orisman Lexus is a fine experience worthy of recommendation, indeed! More

by mdoaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, Sebastian & Omar
Mar 08, 2024 -

Ourisman Lexus of Rockville responded

Mdoaro, we're delighted to know you had a great experience with our team at Ourisman Lexus of Rockville. We appreciate your recommendation and look forward to serving you again in the future!

March 07, 2024

Justin was the rep and he was great. Clearly communicated with me and did not overpromise. My only issue was the 3% extra charge for credit card payments. More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 07, 2024 -

Ourisman Lexus of Rockville responded

Stan, we're glad to know Justin provided great service at Ourisman Lexus of Rockville. We appreciate your feedback about the credit card charge and will take it into consideration for future improvements. Thanks!

March 06, 2024

Justin is great everytime I bring my car in for service! The process is always great. More

by dn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 06, 2024 -

Ourisman Lexus of Rockville responded

Thanks so much for your review and recognition! We'll be sure to let Justin know his service made a positive impression on your visit to Ourisman Lexus of Rockville. Until next time, drive safely!

March 06, 2024

I had been thinking of replacing my Highlander for at least 3 yrs but kept on delaying purchase of a new car because I dread the buying process. But I was very impressed with dealing with Uriel/Tony. H More

by OfeFern
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Uriel
Mar 06, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that Uriel/Tony made your car-buying experience a positive one at Ourisman Lexus of Rockville. We understand how the process can be daunting, and we strive to make it as smooth as possible for our customers. Enjoy your new ride!

March 06, 2024

My experience was quick and easy. The price was fair and the service was great! More

by nc4932
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fahd, Amal
Mar 06, 2024 -

Ourisman Lexus of Rockville responded

These are all things we love to hear! Thank you for supporting Ourisman Lexus of Rockville with your business and 5-star review.

March 02, 2024

My experience was good with Bill Lum in Sales, Ken in Administration and Bernie Kitts in Technology were all good and professional. More

by arborbob
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenn, Bernie Kitts
Mar 04, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with our team at Ourisman Lexus of Rockville. Thanks for acknowledging Bill, Ken and Bernie's professionalism! We appreciate your feedback.

March 02, 2024

Jin was wonderful to deal with. He was knowledgeable, anxious to serve, responsive, and professional. More

by Dreiser943
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin Bae
Mar 04, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that Jin provided you with such a positive experience at Ourisman Lexus of Rockville. Thanks for sharing your feedback, and we hope to see you again soon!

March 02, 2024

I had phenomenal experience at Ourisman Lexus of Rockville. Let me start off my saying I only leave reviews when the experience was above and beyond my expectations and I never leave negative revie More

by Arsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joao Galvez
Mar 04, 2024 -

Ourisman Lexus of Rockville responded

Arsh, we're delighted to know that Joao and our team at Ourisman Lexus of Rockville exceeded your expectations! It's great to see how satisfied you are with the service provided. Enjoy every moment in your new Lexus RX 350 F Sport!

March 02, 2024

Excellent service and accommodation. Brad was exceptional in ensuring that everything was taken care of. More

by Waleadrefai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Mar 04, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had an excellent experience with Brad at Ourisman Lexus of Rockville. Thanks for sharing your feedback and we'll make sure to pass on the kind words!

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