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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,503 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,503 reviews

April 07, 2021

Always 5 star service with Justin in Rockville! Aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa More

by Lexus customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share your positive feedback about Justin and Ourisman Lexus of Rockville!

April 07, 2021

Jimmy Baker serviced my previous 2010 RX350 for many years until I sold it in 2020. In August 2020. I purchased a new 2020 RX350 in New Jersey. I live in Virginia but elected to continue come to Maryla More

by RCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are proud to have earned your support over the years and happy to hear that you are so confident in Jimmy to get the job done. Drive safely in your 2020 Lexus RX 350, and we will be sure to pass on the kind words! - The Ourisman Lexus of Rockville team

April 07, 2021

YK was very friendly and patient when we couldn’t pick color and year of car. He is amazing and knowledgeable. I love my car! Thank you. More

by Soli4jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yk
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

There is nothing better than hearing from a happy customer! Thank you from all of us at Ourisman Lexus of Rockville and congratulations on your new car!

April 07, 2021

Pierre & Gabriela were very customer centric . Asked good questions, listened well with no pressure. I have to give special thanks to Pierre for going above and beyond when a couple issues with the sale came More

by yk1711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! Pierre and Gabriela are both excellent members of our team at Ourisman Lexus of Rockville, and we will certainly let them know that you appreciate their help. We are grateful that we got the opportunity to work with you, and we hope to see you again sometime!

April 07, 2021

Good Service and Good Customer Relationship Management by Ann! Checked my brakes and determined that I didn’t need to spend the money. Saving customers money while maintaining safety considerations is a go More

by Gcpeppers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann, the service manager, always gives great support and attention to customer concerns!, Gabriela Ramos
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

We agree! It's wonderful to hear that Ann took such good care of your vehicle and your wallet. Thank you for trusting Ourisman Lexus of Rockville with your repair and maintenance needs!

April 07, 2021

As always, a wonderful engagement with Moe. He is a class act...honest, friendly, trustworthy, reliable. I have bought/leased many cars through Moe over the years. More

by skip4linda
Recommend Dealer
Yes
Employees Worked With
Moe Nagaria
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your loyalty to Moe and Ourisman Lexus of Rockville! We are thrilled that you have always been so well taken care of and we look forward to welcoming you back in the future. Until then, safe travels!

April 06, 2021

The first service after the purchase was quickly taken care of by the dealer. Outstanding customer service and people at the dealer were evermore willing to help while waiting for the car. Gabriela was so More

by Jean Pita K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Apr 06, 2021 -

Ourisman Lexus of Rockville responded

Jean - Thank you for visiting us at Ourisman Lexus of Rockville! We love to hear that your first service visit went smoothly and we appreciate you giving a shout-out to Gabriela. Have a great day!

April 06, 2021

Great experience. No pressure. Everyone was Very professional and courteous. Thanasis my salesperson was great and knowledgeable. I would definitely recommend Ourisman Lexus to family and friends. More

by AElkochta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanasios
Apr 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for recommending Ourisman Lexus of Rockville! We are very glad to hear that Thanasis delivered professional, pressure-free service. Safe driving in your new vehicle!

April 06, 2021

One thing About Seth he keeps his word I’m very thankful for coming too this dealership the professionalism is unreal I appreciate the time an effort he put in too put me in something I enjoy driving More

by Dre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Apr 06, 2021 -

Ourisman Lexus of Rockville responded

Dre - It's our goal to pair our customers with the right vehicles for them and we are delighted that Seth made this true for you. Thank you so much for your business! Our team at Ourisman Lexus of Rockville wishes you safe driving.

April 06, 2021

Took my Lexus LX 570 for the 3 year service. Was very pleased with the service. Joseph went above and beyond the call of duty. I highly recommend getting your car serviced here. More

by m2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Apr 06, 2021 -

Ourisman Lexus of Rockville responded

It is gratifying to hear that Joseph went the extra mile to take care of you and your vehicle! Thank you for choosing Ourisman Lexus of Rockville and taking the time to leave us a great review. Safe travels!

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