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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,376 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,376 reviews

April 20, 2024

Great service. Facilities are always well maintained . The staff is pleasant and helpful. Overall excellent customer service. More

by Ccrichardsiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 22, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a great experience at Ourisman Lexus of Rockville. We always aim for excellent customer service and well-maintained facilities. Thanks for your feedback!

April 18, 2024

Great service, always friendly and addresses any concerns or issues you may have about your car. More

by jlis2214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 18, 2024 -

Ourisman Lexus of Rockville responded

It's always our pleasure to provide friendly, accommodating service! Thanks for sharing this feedback with our team - see you next time at Ourisman Lexus of Rockville!

April 18, 2024

Very good service and simple to deal with, I recommend them to my friends, thank you More

by louie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brionna
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Apr 18, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your business and your review! Thanks from the Ourisman Lexus of Rockville Team, Louie!

April 18, 2024

Excellent Customer Service! Very little wait time. The Service Advisor was great! I live in Virginia but I found this Dealer in Rockville, MD has exceptional customer service. More

by Ahsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
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Apr 19, 2024 -

Ourisman Lexus of Rockville responded

Ahsan, we're delighted to know that you found our customer service at Ourisman Lexus of Rockville exceptional. We appreciate your feedback and look forward to serving you again!

April 17, 2024

Ourisman Lexus of Rockville is an outstanding Lexus dealer, with highly proficient personnel; most especially its maintenance department personnel and service managers. Thank you Ourisman! More

by jimbacklin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, service manager
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Apr 18, 2024 -

Ourisman Lexus of Rockville responded

Jim, we're delighted to know you had an outstanding experience with our team at Ourisman Lexus of Rockville. Thanks for the shout-out to our maintenance department and service managers!

April 15, 2024

Brad was very professional during my recent service and the service was completed ahead of anticipated wait time. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad A.
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Apr 15, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that Brad and our team at Ourisman Lexus of Rockville were able to provide you with a professional service experience. Thank you for sharing your feedback!

April 13, 2024

He was very respectful and gave an estimate as to when the service would be completed. The service was done before the estimated completion time. More

by M04ydm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
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Apr 15, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that you had a positive experience with our team at Ourisman Lexus of Rockville. We always aim to deliver efficient and respectful service, so it's great hearing your feedback!

April 12, 2024

He was very respectful and straight to the point and gave points on my Lexus More

by Baron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bandan
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Apr 12, 2024 -

Ourisman Lexus of Rockville responded

Baron, we are glad that our team was helpful with your Lexus! Thanks for choosing Ourisman Lexus of Rockville.

April 11, 2024

Amazing and fast service, everyone is extremely nice and easy to talk to at this dealership. More

by jaytelismond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Apr 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your confidence in Ourisman Lexus of Rockville, and for your business. We are grateful to have you as a customer!

April 11, 2024

Yuki was a joy to work with. She was very helpful and helped me get the vehicle I wanted. More

by Ese O
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuki, Xuemei
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Apr 11, 2024 -

Ourisman Lexus of Rockville responded

We're thrilled Yuki could accommodate your needs with friendly service! We'll be sure to pass along the kind words. Thank you for choosing Ourisman Lexus of Rockville, Ese!

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