Ourisman Lexus of Rockville

Have copy of a offer they didnt honor when I arrived at the AR dealership the AR dealership More

Give a offer then raise it when you get there very under handed sales approach handed sales approach More

Attentive and efficient service. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. More

We had a pleasure of working with Chris during my recent purchase of a Lexus, and we couldn’t be more impressed with the experience! From the moment we walked into the dealership, Chris was attentive, profe purchase of a Lexus, and we couldn’t be more impressed with the experience! From the moment we walked into the dealership, Chris was attentive, professional, and genuinely interested in helping me find the perfect car. They took the time to listen to our needs, answered all of our questions with patience, and provided detailed information about the vehicles we were considering. The entire process, from test driving to financing, was smooth and efficient. Chris went above and beyond to ensure. We felt comfortable and confident in our decision. We felt no pressure at any point and appreciated how transparent and knowledgeable they were throughout. We absolutely recommend Chris to anyone looking for a new or used Lexus. They made the car-buying experience a breeze, and we are thrilled with our new 2025 RX 350 . Thank you, Chris for your exceptional service! More

Recently, I enjoyed a very pleasant service experience in the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the car is very smooth. The service consultant [name] was very professional and friendly. which makes me feel very relieved. The technical level of the maintenance team is also impressive. My vehicle problem was diagnosed quickly and accurately, and the repair was completed within the promised time. When the car was picked up, the car was cleaned and renewed, and the details were handled very well. In addition, the dealer's environment is also very comfortable, and the rest area provides free coffee and snacks, which makes me feel very relaxed while waiting. The service attitude of the whole team makes me feel their importance and care for customers. In general, I am very satisfied with the service of Rockville Ourisman Lexus and highly recommend it to other car owners. Thank you for your professionalism and dedication! ——Ding Zhenxiong More

Was able to get a same-day appointment, arrived and didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. More

Ourisman Lexus of Rockville was the only Lexus dealership on the EAST COAST willing to order the exact vehicle I desired. I was told repeatedly the vehicle was not available, reserved, or they just don't ord on the EAST COAST willing to order the exact vehicle I desired. I was told repeatedly the vehicle was not available, reserved, or they just don't order anymore. Everywhere dealership wanted me to purchase a vehicle in their current inventory. They were more worried about making a sale instead of meeting my wants and needs. This was not the case with Pei Pei ar Ourisman Lexus of Rockville. Thank you so much for treating me like a human being and not just a sale. I appreciated you taking the time to understand my desire, needs, and wants when purchasing a vehicle. The staff from signing to vehicle pickup was knowledgeable, supportive, and friendly. Thank you! More

Christopher Mendez helped me purchase the Lexus that I wanted. No hard sell, just superior service. He KNOWS Lexus cars, helpful is an understatement. Actually a pleasant cordial car buying experience. I wanted. No hard sell, just superior service. He KNOWS Lexus cars, helpful is an understatement. Actually a pleasant cordial car buying experience. I feel like I have joined a car club, and I love my new car. More

Exceptional customer Service and very knowledgeable of my vehicle! I would invite all Lexus owners to the location. vehicle! I would invite all Lexus owners to the location. More

Justin was excellent in taking care of my car during my recent service. He looked after me so well and was extremely helpful in taking care of all of my requests and questions. I could not be happier. I recent service. He looked after me so well and was extremely helpful in taking care of all of my requests and questions. I could not be happier. I hope the next time I get my car serviced (in 6 months), that I can get Justin again. More