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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,493 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,493 reviews

March 29, 2025

The service team was professional, polite, helpful and responsive. They serviced my car in timely fashion. More

by Grewalsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Bart. Sorry I did not get the name of the lady who checked my car in. Branden and this lady both were very kind, professional and helpful.
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Mar 31, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our service team at Ourisman Lexus of Rockville provided you with a professional and efficient experience. Thank you for choosing us, and we look forward to assisting you again in the future!

March 21, 2025

Dela and Josh are the best! ! The service we got went above and beyond! Would give them a rating of 10 star and more !This is our third Lexus that we have bought- I will only go More

by faymousslah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh and Dela
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Mar 24, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Dela and Josh provided exceptional service at Ourisman Lexus of Rockville! Thank you for your continued trust in us for your third Lexus purchase. We look forward to serving you again in the future!

March 20, 2025

Chris is good and answered my questions and concerns. Made sure my needs were met More

by hung
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 20, 2025 -

Ourisman Lexus of Rockville responded

We love seeing 5-star reviews for Ourisman Lexus of Rockville. Thanks for giving Chris a shout-out!

March 20, 2025

Our sales rep, YK, was wonderful to work with - we purchased a Lexus RX350 Hybrid through the Costco Auto Program, and YK was our rep - he was professional, informative and very knowledgeable about pu More

by Dwbeck1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
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Mar 20, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that YK provided you with such a professional and informative experience at Ourisman Lexus of Rockville. Enjoy your new Lexus RX350 Hybrid!

March 14, 2025

Like ususal, the service was executed in a very organized and friendly manner. Thank you. More

by martinjonathanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Mar 16, 2025 -

Ourisman Lexus of Rockville responded

We appreciate your positive feedback for the Ourisman Lexus of Rockville team. Thanks for working with us!

March 12, 2025

Overall experience went from 4 to less than 3 to 5. There were some kerfuffles with communication but all ended very positively. More

by srhillson
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Initially worked in management with Arnold Garcia - 5 rating; then Ryan in management - ended up with a 5
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Mar 12, 2025 -

Ourisman Lexus of Rockville responded

Srhillson, we're glad to hear that everything turned out positively in the end at Ourisman Lexus of Rockville. We appreciate your patience and understanding throughout the process!

March 08, 2025

If you are looking for Lexus I believe ourisman lexus of rockville is the right place for you. You can checkout other dealers prices with them and you will notice the difference. Great staff and Dela great More

by Saikumar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dela, Jeannette Shalaby, Jesse Drost
Report | Print
Mar 10, 2025 -

Ourisman Lexus of Rockville responded

Saikumar, thank you for the glowing review! We're delighted to hear that Dela and our team at Ourisman Lexus of Rockville made your experience a positive one. Enjoy your new car, and we appreciate your recommendation!

March 04, 2025

Friendly professional manner of not only the sales rep but especially the General Manager. Wen the extra mile to secure the car I wanted, and negotiated in good faith. More

by buehlmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sally Sillah, Amal Adnan, Bernie Kitts, Jeannette Shalaby, Jesse Drost
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Mar 04, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our team at Ourisman Lexus of Rockville went the extra mile for you. Thank you for sharing your positive experience with us!

February 27, 2025

Service was performed in timely and excellent fashion, easy to wait at dealership, and Andres answered all my questions. More

by guhinma
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres in service
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Feb 27, 2025 -

Ourisman Lexus of Rockville responded

Guhinma, we're delighted to hear that Andres and the team at Ourisman Lexus of Rockville provided you with excellent service. Thank you for sharing your experience!

February 26, 2025

The services were scheduled on Sat 11:00am and the Ourisman fulfilled it in reasonable time. Thank you. More

by Tng2159265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Feb 26, 2025 -

Ourisman Lexus of Rockville responded

We're glad to hear that your service appointment went smoothly at Ourisman Lexus of Rockville. Thank you for choosing us and sharing your experience!

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