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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,503 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,503 reviews

April 20, 2021

Kofi was extremely helpful with my trade and my purchase. I would highly recommend him and Ourisman for your next car buying experience. Thanks Kofi, you did a great job. More

by Wallyconnolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kofi, Gabriela Ramos
Apr 21, 2021 -

Ourisman Lexus of Rockville responded

It is gratifying to hear that Kofi made your experience so stellar! Thank you for supporting Ourisman Lexus of Rockville and taking the time to review us. Enjoy the ride in your new car!

April 19, 2021

Tim Wood is a terrific I recommended him to a million of people he made my dream come true He’s so awesome thank you so much More

by rcwalker79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Apr 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for recommending Tim! We are delighted to hear that he helped you get into your dream car and we appreciate you trusting your business with Ourisman Lexus of Rockville. Happy travels!

April 17, 2021

I received and excellent service. I was informed of my options and received very good advice on the issues that may require future attention. I am very satisfied. More

by jorebla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg, Gabriela Ramos
Apr 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 16, 2021

Excellent dealership. Good service, Good people. I will definitely return to this dealership. Aaron Gutierrez is an excellent service advisor and communicator. This will be my dealership as long as I own a More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
Apr 16, 2021 -

Ourisman Lexus of Rockville responded

Welcome to the Ourisman Lexus of Rockville family, Al! It's fantastic to hear that Aaron and the rest of our service team delivered such an exceptional experience. Thank you for trusting us with your vehicle and your business!

April 15, 2021

Jimmy was Very nice, understood my budget so didn’t over push work, gave me a discount and made me feel very calm and welcomed as a customer. More

by Dnwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Gabriela Ramos
Apr 16, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for taking time to commend Jimmy! We love to hear that he could assist with your repairs and make the process go smoothly. Enjoy your weekend! - Ourisman Lexus of Rockville team

April 14, 2021

Great, responsive service. Very happy with my most recent experience with Mike. I had an issue that got resolved quickly. Due to covid, my car was even picked up at my house More

by Kyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Apr 14, 2021 -

Ourisman Lexus of Rockville responded

We really appreciate the positive feedback! It's wonderful to hear that Mike and the rest of our team took such good care of you and your vehicle. Thank you for trusting Ourisman Lexus of Rockville with your service needs!

April 14, 2021

Jimmy was friendly and I was taken care of in a very reasonable amount of time. All went well. Waiting room was clean coffee good. More

by cookiekerxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Apr 14, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are so glad Jimmy took good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 13, 2021

This was a recall service requested by Toyota. So I dropped the car over there and came back to pick it before close. It was really nice More

by Amosshy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Apr 13, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Ourisman Lexus of Rockville, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

April 11, 2021

I love Lexus service ! They take your needs and work with you . We are seniors , have a lot of concerns but Tony took care of us . So much so I called his cell several times during and even once after. Alway More

by Vicky m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony sales
Apr 12, 2021 -

Ourisman Lexus of Rockville responded

Vicky, we are thrilled that Tony was so helpful and attentive throughout the process. Thank you for giving Ourisman Lexus of Rockville your business and positive review. Safe travels in your new car!

April 11, 2021

Service team was extremely friendly and got a major service for me taken care of in no time. Justin was clear and communicative and addressed everything for my car. Overall great experience as always w More

by Jonnymaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 12, 2021 -

Ourisman Lexus of Rockville responded

Jonny - Thank you for taking time to share a great review of our Service Department! We are delighted that you can depend on Justin to keep you driving smoothly and safely. Hope to see you down the road! - Ourisman Lexus of Rockville team

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