Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Lexus of Rockville
Rockville, MD
2,501 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,501 reviews
May 14, 2021
My service was excellent. They addressed all of my concerns. The staff is friendly and knowledgeable. I would definitely recommend this service center to others. concerns. The staff is friendly and knowledgeable. I would definitely recommend this service center to others. More
by Tina45639
Employees Worked With
James Baker
May 14, 2021
Jim Baker is the best service guy in the business! Always polite, attentive and professional. No one better! He explains what needs to be done and what should be done. polite, attentive and professional. No one better! He explains what needs to be done and what should be done. More
by HP
Employees Worked With
Baker
May 13, 2021
The price for purchase of parts and the installation of a Lexus trailer hitch on our GX was significantly lower than another Lexus local dealer. Lexus trailer hitch on our GX was significantly lower than another Lexus local dealer. More
by DonB
Employees Worked With
Justin Furstenburg
May 12, 2021
Service rep was most attentive and professional. Mike was concerned about me (disabled vet) as much as he was about my Lexus. He could teach a class. concerned about me (disabled vet) as much as he was about my Lexus. He could teach a class. More
by Howchenk
Employees Worked With
Mike in service, Gabriela Ramos
May 11, 2021
I appreciated the professionalism and expertise that I received from Oursiman Lexus’ Aaron G. The cost estimate for my car’s tire replacement work was reasonable. received from Oursiman Lexus’ Aaron G. The cost estimate for my car’s tire replacement work was reasonable. More
by brianjackson12366
Employees Worked With
Aaron Gutierrez
May 11, 2021
I purchased my Lexus NX 300 at Ourisman Lexus and recently had service recall work done there. As with all my service experiences there, the staff was friendly and professional. The work was done in recently had service recall work done there. As with all my service experiences there, the staff was friendly and professional. The work was done in a capable manner and on time.Car was returned washed and with a full tank! Nothing but positive things to say about my experience with Ourisman Lexus of Rockville.. More
by MikeW
Employees Worked With
Mike Jankowitz
May 09, 2021
Deal was executed exactly like the marketing offer customized for my 2015 LX 570 trade in. Josh went the extra mile to locate a GX 460 with the right color and options and didn't try to box me in with customized for my 2015 LX 570 trade in. Josh went the extra mile to locate a GX 460 with the right color and options and didn't try to box me in with inventory on site. More
by wahughes
Employees Worked With
Josh, Jesse, and Jerry
May 09, 2021
Jimmy at Lexus of Rockville is consistently fabulous and without question, the reason I choose to have my vehicle serviced at this dealership. Jimmy is knowledgeable and I trust his advice and judgment. Ove without question, the reason I choose to have my vehicle serviced at this dealership. Jimmy is knowledgeable and I trust his advice and judgment. Overall the service department is excellent yet Jimmy stands out as exceptional. Would highly recommend this dealership for service. More
by Aamedical
Employees Worked With
Jimmy
