Ourisman Lexus of Rockville

I scheduled a pickup and return of my vehicle for service. A few days before the scheduled date, I called to confirm but the service department had me dropping off my vehicle. That error was immediat service. A few days before the scheduled date, I called to confirm but the service department had me dropping off my vehicle. That error was immediately corrected and from them on everything went smoothly. My service advisor was courteous, knowledgeable and easy to deal with. He had the car delivered to me at the time I requested. More

I researched the area for the best deal and Oursman was the winner. I love my Lexus and appreciated the over the phone training I received on all the gadgets. I can now enjoy all the bells and whistles. the winner. I love my Lexus and appreciated the over the phone training I received on all the gadgets. I can now enjoy all the bells and whistles. Thanks for a beautiful crossover that rides like a dream. More

We just bought a Lexus (our sixth) LS500 from Seth Hamm The attention and service that we have received over many years has been simply outstanding. Seth is very knowledgeable and explains features quite The attention and service that we have received over many years has been simply outstanding. Seth is very knowledgeable and explains features quite effectively and thoroughly. He has always followed through and delivered on his commitments.. More

Service at Lexus always great. Mike J was very helpful. We are new to the area so we were happy to get the same professional and efficient service we have come to expect from Lexus. We are new to the area so we were happy to get the same professional and efficient service we have come to expect from Lexus. More

Jimmy provided excellent customer service to me when I got my car serviced last week. He explained everything to me fully, listened, and reminded me about the workstations so I could work comfortably on m got my car serviced last week. He explained everything to me fully, listened, and reminded me about the workstations so I could work comfortably on my laptop while I waited. The on line appointment feature was convenient also. Thanks, Jimmy! More

Pei Pei and the Lexus dealership in Rockville provided very good service and settled down our lLexus purchase very efficiently. Also Pei Pei is very good to follow up what we need. very good service and settled down our lLexus purchase very efficiently. Also Pei Pei is very good to follow up what we need. More

The entire staff were friendly and attentive. Our salesperson was excellent and great to work with. Really a pleasure. The financial person make the purchase seamless and not stressful. salesperson was excellent and great to work with. Really a pleasure. The financial person make the purchase seamless and not stressful. More

Bought an L Certified RX 350L. Yaw, the sales consultant, was really helpful to making sure we were satisfied with the purchase. However, speaking to the rude and arrogant business manager almost made us go was really helpful to making sure we were satisfied with the purchase. However, speaking to the rude and arrogant business manager almost made us go get the same vehicle from Lexus Alexandria. More

I had a great experience with the service department. I had my oil changed. The technician informed me of additional services that he recommended taking care of. He was not pushy and left the decision to m had my oil changed. The technician informed me of additional services that he recommended taking care of. He was not pushy and left the decision to me. We will return. More

Excellent service. Very responsive, friendly, and thorough. Mike answered all my questions and was timely in giving me updates. I have been going here for years and with many cars and they are always thorough. Mike answered all my questions and was timely in giving me updates. I have been going here for years and with many cars and they are always great. More