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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,501 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,501 reviews

May 26, 2021

Very satisfied with the experience. Car picked up on time, work done efficiently and car returned same day. The technician that I dealt with was responsive and thorough. More

by btennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 26, 2021 -

Ourisman Lexus of Rockville responded

Thank you for coming to Ourisman Lexus of Rockville for these repairs! We are so happy to hear that you received the timely and communicative service you deserve. Safe travels and we hope to see you down the road!

May 26, 2021

The car advertised on the Internet was exactly as shown in person. My salesperson, Rosanne, was very responsive and helpful in providing answers and accurate information to all my questions and truly had More

by rabest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Shin
May 26, 2021 -

Ourisman Lexus of Rockville responded

We're so excited to hear this amazing feedback! Thank you for trusting Rosanne and the team at Ourisman Lexus of Rockville to help you find the right vehicle - we hope it exceeds your expectations for years to come. Safe travels and see you next time!

May 26, 2021

Ourisman of Rockville performed nice work and did the work within the estimated time. The car was also washed and cleaned. The price for rotating the tires and changing the windshield wipers was a bit More

by Joe Schantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Joe, thank you for taking the time to leave us this review and feedback. We do strive for competitive pricing, and I would be more than willing to speak with you directly about what happened during your visit and ensure that we clear up any confusion about the cost. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

May 26, 2021

Perhaps the best Lexus dealership in DMV. Esteban and Thanasis made our purchase of new GX 460 a breeze! Despite that we have Pohanka Lexus of Chantilly much closer to our home, the quality of Service th More

by AI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios (Thanasis) Tsounis
May 26, 2021 -

Ourisman Lexus of Rockville responded

Your review is music to our ears! Our team strives to provide each customer with exceptional customer service and we are happy to hear that this came through during your visit at Ourisman Lexus of Rockville. We are thrilled to hear that Esteban and Thanasis were able to send you home in a car that is right for you. Enjoy the Lexus GX 460! Safe travels and have a great day!

May 26, 2021

Excellent first service with Osborne. Looking forward to future visits. End end end end end end end end end end end end end end end More

by Ljmartinkovics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
May 26, 2021 -

Ourisman Lexus of Rockville responded

We were so happy to welcome you to Ourisman Lexus of Rockville! Thank you for your business and your kind review of our team. We look forward to seeing you again down the road!

May 26, 2021

It was a good experience, people were so nice and helped me to find out what was good for me at the time to finance my dreamed car. More

by Aracely Sandoval
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 26, 2021 -

Ourisman Lexus of Rockville responded

Aracely, we appreciate the kind words and positive rating! We're so happy to hear the Ourisman Lexus of Rockville team was able to help you into your dream car, and we hope it exceeds your expectations. Thank you for doing business with us and safe travels!

May 25, 2021

Attentive, keep you posted in the progress of the service, and making sure you are completely satisfied. Excellent quality service. Nice complimentary valet service given. More

by LF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
May 25, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 25, 2021

Seth Hamm is amazing! We have bought many Lexus cars from him. This is my 4th. My family loves Lexus and this dealership. My husband has had many over the years. Love my new RX350. Thanks, Seth. You made it More

by Bowen9651
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Gabriela Ramos
May 25, 2021 -

Ourisman Lexus of Rockville responded

Your business means a lot to us, and we appreciate you taking the time to leave your great review. Thank you for your continued support of Ourisman Lexus of Rockville and for your recommendation of Seth! We are thrilled he was able to get you into a car you love. Congratulations on your new Lexus RX 350! Drive safe and enjoy the ride!

May 25, 2021

Dealing with Lexus Service center is a breeze, absolutely everyone is super friendly, courteous, genuinely willing to help and listen. Thank you so much guys! More

by ET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 25, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back next time!

May 25, 2021

Excellent service! Really friendly and attentive. Plenty of people working and took my car right away. Making an appointment was easy. Drop off and pick up ran really well. More

by Cdiamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 25, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

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