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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,386 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,386 reviews

April 08, 2021

Caio was friendly , honest and made me so comfortable.He Caio was friendly , honest and made me so comfortable. He was the best sales consultant during my car purchasing 53 years experience. James Shin was More

by Edward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caio and James Shine
Apr 09, 2021 -

Ourisman Lexus of Rockville responded

Edward, this glowing feedback about Caio, James and the team makes our day! Thank you for trusting Ourisman Lexus of Rockville with your continued business. Safe travels until we see you next!

April 08, 2021

Buying a car is a stressful event for me. Working with Bill Lum and James Shin made it less so. They were knowledgeable , helpful, and very attentive. And, my lesson with Bernie Kitts was invaluable! More

by jedraggon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lum, James Kitts, Bernie Kitts
Apr 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Bill, Bernie, and James all took good care of you here at Ourisman Lexus of Rockville, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

April 08, 2021

Joshua is great to work with and knowledgeable on Lexus vehicles. He was very prompt in responding even after the sale to my questions and concerns. More

by NDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Kabira
Apr 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for reviewing Ourisman Lexus of Rockville! We are delighted to hear that Joshua could assist with your purchase and we appreciate you mentioning him. Safe driving in your new ride!

April 07, 2021

Good Service and Good Customer Relationship Management by Ann! Checked my brakes and determined that I didn’t need to spend the money. Saving customers money while maintaining safety considerations is a go More

by Gcpeppers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann, the service manager, always gives great support and attention to customer concerns!, Gabriela Ramos
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

We agree! It's wonderful to hear that Ann took such good care of your vehicle and your wallet. Thank you for trusting Ourisman Lexus of Rockville with your repair and maintenance needs!

April 07, 2021

As always, a wonderful engagement with Moe. He is a class act...honest, friendly, trustworthy, reliable. I have bought/leased many cars through Moe over the years. More

by skip4linda
Recommend Dealer
Yes
Employees Worked With
Moe Nagaria
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your loyalty to Moe and Ourisman Lexus of Rockville! We are thrilled that you have always been so well taken care of and we look forward to welcoming you back in the future. Until then, safe travels!

April 07, 2021

Always 5 star service with Justin in Rockville! Aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa More

by Lexus customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share your positive feedback about Justin and Ourisman Lexus of Rockville!

April 07, 2021

Jimmy Baker serviced my previous 2010 RX350 for many years until I sold it in 2020. In August 2020. I purchased a new 2020 RX350 in New Jersey. I live in Virginia but elected to continue come to Maryla More

by RCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are proud to have earned your support over the years and happy to hear that you are so confident in Jimmy to get the job done. Drive safely in your 2020 Lexus RX 350, and we will be sure to pass on the kind words! - The Ourisman Lexus of Rockville team

April 07, 2021

YK was very friendly and patient when we couldn’t pick color and year of car. He is amazing and knowledgeable. I love my car! Thank you. More

by Soli4jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yk
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

There is nothing better than hearing from a happy customer! Thank you from all of us at Ourisman Lexus of Rockville and congratulations on your new car!

April 07, 2021

Pierre & Gabriela were very customer centric . Asked good questions, listened well with no pressure. I have to give special thanks to Pierre for going above and beyond when a couple issues with the sale came More

by yk1711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Apr 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! Pierre and Gabriela are both excellent members of our team at Ourisman Lexus of Rockville, and we will certainly let them know that you appreciate their help. We are grateful that we got the opportunity to work with you, and we hope to see you again sometime!

April 06, 2021

Took my Lexus LX 570 for the 3 year service. Was very pleased with the service. Joseph went above and beyond the call of duty. I highly recommend getting your car serviced here. More

by m2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Apr 06, 2021 -

Ourisman Lexus of Rockville responded

It is gratifying to hear that Joseph went the extra mile to take care of you and your vehicle! Thank you for choosing Ourisman Lexus of Rockville and taking the time to leave us a great review. Safe travels!

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