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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,386 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,386 reviews

April 20, 2021

I have been dealing with Lexus of Rockville for years and can always count on their exceptional service. My service representative is Jimmy Baker and he is outstanding. More

by rdkaufmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Apr 20, 2021 -

Ourisman Lexus of Rockville responded

We are so grateful for your loyal business and love that you can depend on Jimmy to take excellent care of your vehicle. Thank you so much for being part of the Ourisman Lexus of Rockville family! We look forward to our continued relationship.

April 20, 2021

This was my first time dealing with Lexus of Rockville and Rosanne made it, by far, the best car buying experience I have EVER had. From start to finish, she was extremely attentive and communicative, and More

by seanrob13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosanne
Apr 20, 2021 -

Ourisman Lexus of Rockville responded

Sean - We appreciate you allowing us the chance to earn your business and are thrilled to hear that Rosanne delivered five-star service! Thank you so much for your business. We hope that you continue to enjoy your new vehicle!

April 20, 2021

Great service! Car picked up on time, serviced quickly & returned on time. Service rep, Jimmy Baker, kept in touch about the car and was available to answer any questions or concerns. I always trust Jimmy w More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Apr 20, 2021 -

Ourisman Lexus of Rockville responded

We're lucky to have you as a loyal customer! It's great to hear that Jimmy always takes such good care of you and your vehicle. Thank you for trusting Ourisman Lexus of Rockville with all your service needs!

April 20, 2021

Kofi was extremely helpful with my trade and my purchase. I would highly recommend him and Ourisman for your next car buying experience. Thanks Kofi, you did a great job. More

by Wallyconnolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kofi, Gabriela Ramos
Apr 21, 2021 -

Ourisman Lexus of Rockville responded

It is gratifying to hear that Kofi made your experience so stellar! Thank you for supporting Ourisman Lexus of Rockville and taking the time to review us. Enjoy the ride in your new car!

April 19, 2021

Tim Wood is a terrific I recommended him to a million of people he made my dream come true He’s so awesome thank you so much More

by rcwalker79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Apr 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for recommending Tim! We are delighted to hear that he helped you get into your dream car and we appreciate you trusting your business with Ourisman Lexus of Rockville. Happy travels!

April 17, 2021

I received and excellent service. I was informed of my options and received very good advice on the issues that may require future attention. I am very satisfied. More

by jorebla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg, Gabriela Ramos
Apr 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 16, 2021

Excellent dealership. Good service, Good people. I will definitely return to this dealership. Aaron Gutierrez is an excellent service advisor and communicator. This will be my dealership as long as I own a More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
Apr 16, 2021 -

Ourisman Lexus of Rockville responded

Welcome to the Ourisman Lexus of Rockville family, Al! It's fantastic to hear that Aaron and the rest of our service team delivered such an exceptional experience. Thank you for trusting us with your vehicle and your business!

April 15, 2021

Jimmy was Very nice, understood my budget so didn’t over push work, gave me a discount and made me feel very calm and welcomed as a customer. More

by Dnwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Gabriela Ramos
Apr 16, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for taking time to commend Jimmy! We love to hear that he could assist with your repairs and make the process go smoothly. Enjoy your weekend! - Ourisman Lexus of Rockville team

April 14, 2021

Great, responsive service. Very happy with my most recent experience with Mike. I had an issue that got resolved quickly. Due to covid, my car was even picked up at my house More

by Kyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Apr 14, 2021 -

Ourisman Lexus of Rockville responded

We really appreciate the positive feedback! It's wonderful to hear that Mike and the rest of our team took such good care of you and your vehicle. Thank you for trusting Ourisman Lexus of Rockville with your service needs!

April 14, 2021

Jimmy was friendly and I was taken care of in a very reasonable amount of time. All went well. Waiting room was clean coffee good. More

by cookiekerxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Apr 14, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are so glad Jimmy took good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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