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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,473 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,473 reviews

June 10, 2021

Very good; but would have appreciated more active Very good; but would have appreciated more active listening on the part of Jesse to minimize the time at the dealership. Took almost 5 hours. More

by Louise Elaine Pogell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M.
Jun 15, 2021 -

Ourisman Lexus of Rockville responded

We appreciate you taking the time to review us, Louise. We will be sure to share this feedback internally so we can verify we're doing everything possible to provide the attentive and accommodating service we strive for. If there's anything else you'd like to discuss, don't hesitate to give us a call. Safe travels, and we hope to see you again down the road! Best, David Slebodnick - General Manager - (301) 825-9552

June 09, 2021

Tim, was very professional courteous and attentive. I have and would recommend him to anyone in the market for a Lexus! There were many times I had questions and he was there very responsive in answerin More

by lmshorte67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are pleased to hear that Tim took such good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

June 09, 2021

Arron- who is our assistant service managerat the dealership is great!!! Very polite and a great interface with the actual mechanic to be sure that our car gets the proper attention More

by Drposnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arron Gutierrez
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let Arron know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 09, 2021

Jimmy made sure everything was taken care of, and as always, he and all associates I have met, are friendly and knowledgeable, hence I ONLY take my Lexus to the Lexus service. It’s always a comfortable More

by janishalpern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Janis! We appreciate your support and are happy to hear that Jimmy delivered a successful experience. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

June 09, 2021

I had an wonderful experience, know pressure in buying my Lexus NX 300 2021, I just tested it, nice ride I was sold. Tawanna ,Thanks. More

by Tawanna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kofi., Gabriela Ramos
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for reviewing Ourisman Lexus of Rockville, Tawanna! We're so happy to hear you had a positive buying experience with us, and we hope your new 2021 Lexus NX 300 treats you well! Safe travels, and see you again next time!

June 09, 2021

Doug Quander is the best! 2nd purchase from him and will always come back to Rockville. The staff is always friendly and service is exceptional. More

by Dthornton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Doug. Drive safely in your new vehicle, and we hope to see you again at Ourisman Lexus of Rockville!

June 09, 2021

Loyal customer here for many decades. I have leases or bought 4 different cars here. Very professional without being stodgy. Will return for next car. More

by rwagman4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Jun 09, 2021 -

rwagman4 responded

Great

Jun 09, 2021 -

Ourisman Lexus of Rockville responded

We couldn't have asked for a better review - thank you! We're deeply grateful for your loyal business and delighted to hear you've had such successful buying and leasing experiences with us over the years. Safe travels in your newest ride, and see you again next time! - your friends at Ourisman Lexus of Rockville

June 09, 2021

I have dealt with Seth Hamm for over 10 years as my Lexus auto salesman. He has been honest, fair and informative on all of my leases for my Lexus’s. The service department is efficient and trustworthy. More

by cbreally
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us, Robert! We appreciate your support and are happy to hear that you had such a successful experience working with Seth. Safe travels, and we are looking forward to seeing you again at Ourisman Lexus of Rockville!

June 09, 2021

This dealership did an excellent job with customer relations. Seth was super knowledgeable and most easy to work with! He really aimed to go above and beyond to work with me. Willie Savage was supe More

by Eliz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Savage
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Eliz - Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Seth and Willie. Drive safely in your new vehicle, and we hope to see you again at Ourisman Lexus of Rockville!

June 09, 2021

A world-class experience! Gabriela Ramos is amazing, excellent communication, friendly, professional, and went the extra mile. There was no pressure, and the process was smooth and efficient from start More

by Lawanrobin144
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Ndiaye, Gabriela Ramos
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear Gabriela welcomed you into our dealership and provided a stress-free and seamless car-buying experience. All of us at Ourisman Lexus of Rockville hope you enjoy your new wheels! Take care!

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