Ourisman Lexus of Rockville

The scheduling was easy, the staff worked to meet the timeframes that were important due to current logistics. Shawn’s communication was great, let me know any issues that needed to be addressed, excelle timeframes that were important due to current logistics. Shawn’s communication was great, let me know any issues that needed to be addressed, excellent visit overall. More

Top notch service, accommodation & follow-up simply the best!! Only great experiences with this Lexus dealer & service dept. Every effort made to make certain service was performed to satisfaction. best!! Only great experiences with this Lexus dealer & service dept. Every effort made to make certain service was performed to satisfaction. More

They were fast, polite and they even washed my car. The rep (sorry I for got his time) was helpful. The waiting area is nice too. rep (sorry I for got his time) was helpful. The waiting area is nice too. More

Excellent service. The scheduling, reception, completion of work and check out process were all perfection. The service manager, Jimmy, was up most professional and pleasant to work with. of work and check out process were all perfection. The service manager, Jimmy, was up most professional and pleasant to work with. More

I’m always very happy with my experiences with Lexus. I have nothing but praise for Jose M. I feel that I’m in good honest hands. I’m fold what need to be done to my car and all the safety elements. So f have nothing but praise for Jose M. I feel that I’m in good honest hands. I’m fold what need to be done to my car and all the safety elements. So far, I’m pleased with My service.thank you. Joyce Taylor More

Always a pleasant experience at Lexus of Rockvilke. Staff/store is professional, personable, efficient & their current COVID-19 procedures in place help you feel at ease. Staff/store is professional, personable, efficient & their current COVID-19 procedures in place help you feel at ease. More

First visit to this dealership. My tire pressure was First visit to this dealership. My tire pressure was dangerously low. Ozzie in Service was courteous, attentive and professional. The tire was replac First visit to this dealership. My tire pressure was dangerously low. Ozzie in Service was courteous, attentive and professional. The tire was replaced quickly, car was washed, vacuumed and i was out the door in under an hour. I’m a satisfied customer. Bravo, Ozzie! More

Jose is very professional, he was wonderful, polite and patient and always gives great service. I would recommend him to all my family and friends. patient and always gives great service. I would recommend him to all my family and friends. More

I was contacted by the general manager. He is reimbursing us for the repairs. He was professional and apologetic. I have changed my rating to 4 stars. I decided not to make it 5 stars because the person comp us for the repairs. He was professional and apologetic. I have changed my rating to 4 stars. I decided not to make it 5 stars because the person completing the State of Maryland inspection did not do their job by properly inspecting the front brakes. Less than 500 miles did not wear the brake pads that quickly. The dealership needs to get to the bottom of who let this car go without new front brake pads and rotors. More

I really like this service department. My service rep, Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. More