Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,386 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,386 reviews

May 12, 2021

Service rep was most attentive and professional. Mike was concerned about me (disabled vet) as much as he was about my Lexus. He could teach a class. More

by Howchenk
Recommend Dealer
Yes
Employees Worked With
Mike in service, Gabriela Ramos
May 12, 2021 -

Ourisman Lexus of Rockville responded

We're so pleased to hear you were treated with respect and kindness during your service visit - it means we're living up to our core values! Thank you for trusting the Ourisman Lexus of Rockville team with the care of your vehicle - it is an honor and a pleasure to serve you. Drive safe and see you next time!

May 11, 2021

I appreciated the professionalism and expertise that I received from Oursiman Lexus’ Aaron G. The cost estimate for my car’s tire replacement work was reasonable. More

by brianjackson12366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
May 11, 2021 -

Ourisman Lexus of Rockville responded

Brian - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Aaron and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

May 11, 2021

I purchased my Lexus NX 300 at Ourisman Lexus and recently had service recall work done there. As with all my service experiences there, the staff was friendly and professional. The work was done in More

by MikeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
May 11, 2021 -

Ourisman Lexus of Rockville responded

Mike - All of us at Ourisman Lexus of Rockville appreciate knowing that we are delivering an exceptional experience for our customers. Thank you for trusting us with your car's service needs. We are grateful to have earned your business and hope you have a fantastic day!

May 09, 2021

Jimmy at Lexus of Rockville is consistently fabulous and without question, the reason I choose to have my vehicle serviced at this dealership. Jimmy is knowledgeable and I trust his advice and judgment. Ove More

by Aamedical
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 10, 2021 -

Ourisman Lexus of Rockville responded

All of us at Ourisman Lexus of Rockville appreciate the time you took to leave such a kind review! Jimmy is exactly as you described. He is as helpful as he is knowledgeable and he makes sure our customers are confident in the car they drive home in. Thank you for trusting us with your car services. We wish you many safe and happy miles!

May 09, 2021

Staff was very friendly and helpful. Yaw listened to my needs and questions regarding my new purchase and trade in. Also the financial agent Mr. Garcia was very knowledgeable and helpful. More

by BCstr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw
May 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Ourisman Lexus of Rockville team. Congratulations on your new vehicle, and we hope to see you again down the road!

May 09, 2021

Searched till they finally found the car I wanted.Wasn’t Searched till they finally found the car I wanted. Wasn’t easy. Also negotiated trade in value. Car market in challenging times. Thanks to YK More

by Dlschweber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK and Jesse
May 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely in your new ride, and we hope to see you again down the road!

May 09, 2021

Deal was executed exactly like the marketing offer customized for my 2015 LX 570 trade in. Josh went the extra mile to locate a GX 460 with the right color and options and didn't try to box me in with More

by wahughes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Jesse, and Jerry
May 10, 2021 -

Ourisman Lexus of Rockville responded

We are delighted that Josh went above and beyond to make you a happy customer! Thank you for trusting Ourisman Lexus of Rockville with your business, and for taking the time to leave us a great review. Safe travels in your new Lexus GX 460!

May 08, 2021

Lexus of Rockville is dedicated to excellence as evidenced by the tremendous service given me by Seth Hamm. Mr. Hamm brought my new Lexus to where I was located near Frederick, Maryland and, for a 2 More

by jimbacklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Gabriela Ramos
May 08, 2021 -

Ourisman Lexus of Rockville responded

Jim - we're delighted to hear that your purchasing experience here at Ourisman Lexus of Rockville was outstanding, and we're glad that Seth could assist you with the delivery of your new vehicle! It is truly our pleasure to serve you. Drive safe and see you next time!

May 08, 2021 -

jimbacklin responded

I noticed the 5 stars I gave Ourisman Lexus of Rockville and to Seth Hamm did NOT show up in the ratings in the upper right corner for "Quality of Work". I selected that. Would you please correct that and give 5 stars to them? Thank you.

May 10, 2021 -

Ourisman Lexus of Rockville responded

Hi Jim - Thank you for the correction! We will certainly ensure that Seth gets the credit he deserves for assisting you.

May 08, 2021

Very helpful staff. Prompt service. Fair pricing. No issues at all. Great customer experience! I will come back again for my car maintenance and trust them with my car More

by at8276a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Gabriela Ramos
May 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the outstanding review! We appreciate you trusting Ourisman Lexus of Rockville with the care of your vehicle - it is a pleasure to serve you. We hope to see you again soon!

May 07, 2021

Very smooth transaction, friendly sale representative, price is so so because i purchased the car at fair value, but service is great, Anthanasios was very nice More

by vkdo67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios
May 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for trusting this purchase with our Ourisman Lexus of Rockville team! We are grateful for your business and kind feedback about Anthanasios. Safe travels in your new vehicle!

...
183
...