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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,386 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,386 reviews

May 23, 2021

Pei Pei and the Lexus dealership in Rockville provided very good service and settled down our lLexus purchase very efficiently. Also Pei Pei is very good to follow up what we need. More

by sarahxxie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 24, 2021 -

Ourisman Lexus of Rockville responded

Sarah - Thank you for sharing your experience working with Pei Pei! We love to hear that you were able to get into your new vehicle in an efficient manner. Our team at Ourisman Lexus of Rockville is grateful for your business and we wish you safe driving.

May 25, 2021 -

sarahxxie responded

Our pleasure.

May 21, 2021

The entire staff were friendly and attentive. Our salesperson was excellent and great to work with. Really a pleasure. The financial person make the purchase seamless and not stressful. More

by ClareMC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caio Cruz
May 21, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Clare! We are thrilled to hear that you had such a successful purchase experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

May 21, 2021

Bought an L Certified RX 350L. Yaw, the sales consultant, was really helpful to making sure we were satisfied with the purchase. However, speaking to the rude and arrogant business manager almost made us go More

by stacey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw, Gabriela Ramos
May 21, 2021 -

Ourisman Lexus of Rockville responded

Stacey - Thank you for taking the time to share. While it is great that you had such a successful purchase experience working with Yaw, the rest of your review is disappointing to read. I apologize for the way you were treated during your visit and assure you that we will use this feedback to better our practices moving forward. Drive safely in your new Lexus RX 350L, and if there is anything more I can do to assist you, please do not hesitate to reach out. Thank you, David Slebodnick - General Manager - (301) 825-9552

May 19, 2021

I had a great experience with the service department. I had my oil changed. The technician informed me of additional services that he recommended taking care of. He was not pushy and left the decision to m More

by Daffyd23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad this came through during your service visit. If there is anything else we can do to assist you in the future, please let us know. Safe travels!

May 18, 2021

There are only 4 businesses left that give any customer service: The Dutch market Nordstrom K mart ( helpful greeter) And Lexus And Kmart will soon be gone Which will leave Rockville Lexus only on More

by Dlmmcds40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Navid is the best!, Gabriela Ramos
May 18, 2021 -

Ourisman Lexus of Rockville responded

Customer service is our priority so we are delighted to see this feedback. Thank you for trusting us with your business! We look forward to your next visit at Ourisman Lexus of Rockville.

May 18, 2021

Excellent service. Very responsive, friendly, and thorough. Mike answered all my questions and was timely in giving me updates. I have been going here for years and with many cars and they are always More

by spopp21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Gabriela Ramos
May 18, 2021 -

Ourisman Lexus of Rockville responded

We're thrilled to hear the outstanding feedback and appreciate you taking the time to share! We strive to deliver excellent service to our guests and are glad we've hit the mark throughout your experience with us. Thank you for trusting the Ourisman Lexus of Rockville team with the care of your vehicle and we'll see you again next time!

May 18, 2021

The dealership is organized, efficient and the facility is clean. The staffs are friendly, knowledgeable, and efficient. In addition, they gave my car a nice exterior and interior cleaning which made my da More

by Li.chouchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
May 18, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to earn your business again down the road!

May 17, 2021

Ozzie was terrific. He was courteous, he kept us totally informed as the process proceeded ! Next time we come in for service we will only request Ozzie. Dr. Alan Brugg More

by rgb1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 17, 2021 -

Ourisman Lexus of Rockville responded

Dr. Alan - Thank you for posting a great review about your time working with Ozzie! We are happy to hear that he took excellent care of you and your vehicle. - Ourisman Lexus of Rockville team

May 17, 2021

Excellent and attentive service! Lexus of Rockville has shown good service and delivery of great work product over the years. It is worth considering this shop for Lexus car repairs. More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
May 17, 2021 -

Ourisman Lexus of Rockville responded

Felicia - Thank you for the great feedback! Hearing that you had such a seamless experience working with the Ourisman Lexus of Rockville team made our day. Drive safely, and we hope to see you back next time!

May 17, 2021

Had a wonderful experience with Pierr in the service department. He was honest with me about what repairs I needed and he went above and beyond to contact my warranty service and to make sure they cover More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr
May 18, 2021 -

Ourisman Lexus of Rockville responded

Sara, thank you for taking the time to leave us a review! We couldn't be happier to hear that Pierr provided the exceptional service we pride ourselves on at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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