Ourisman Lexus of Rockville
Rockville, MD
Filter Reviews by Keyword
By Type
Showing 2,340 reviews
I am extremely happy with customer service and communication provided by Fahd, during the purchase and also during the first visit due the test drive. communication provided by Fahd, during the purchase and also during the first visit due the test drive. More
I purchased a CPO Lexus NX from them and I worked with Franklyn in sales. He was a very professional gentleman and helped me throughout the process. I had made them re-do paperwork which is always a pain, Franklyn in sales. He was a very professional gentleman and helped me throughout the process. I had made them re-do paperwork which is always a pain, but they were still very kind and helped me get it taken care of regardless. Rosanne in finance was also very pleasant to deal with & got me a great deal on a warranty. I highly recommend this dealership! More
Great service, third time back! Excellent dealership, consistently delivers exceptional service and customer satisfaction. Thanks Pei Pei! Excellent dealership, consistently delivers exceptional service and customer satisfaction. Thanks Pei Pei! More
Our service was great from Mokit who sold us our RX350h and Ourisman Lexus! Very efficient and timely. Would work with this team again. Bernie was outstanding at training. I wish I could bring him home w and Ourisman Lexus! Very efficient and timely. Would work with this team again. Bernie was outstanding at training. I wish I could bring him home with me for more one on one. Arnold Garcia, sales manager was so efficient with all the paperwork and answering questions. All in all I give an A + to this dealership. More
My experience with Ourisman Lexus was superb. Ourisman offer valet service which is great. My Lexus was picked up by an extremely courteous serviceman who also dropped the loaner for the durati Ourisman offer valet service which is great. My Lexus was picked up by an extremely courteous serviceman who also dropped the loaner for the duration of the maintenance of my Lexus. I wall appraised of the status of the maintenance, and when it was done, my car was brought back to my house, again by a very courteous serviceman. I was extremely satisfied. More
I can't recommend my Service Technician, Vincent highly enough! From start to finish, he gave me the royal treatment. Vincent went out of his way to serve my needs and look thoroughly into my vehicle histo enough! From start to finish, he gave me the royal treatment. Vincent went out of his way to serve my needs and look thoroughly into my vehicle history to know best what was needed. I am so grateful to Ourisman and Vincent for being there in my time of need. My Lexus RX 450 is riding even better than ever. Such a smooth and quiet ride! Thank-you!! More