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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,386 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,386 reviews

June 02, 2021

EXCELLENT AND EFFICIENT SERVICE. THE PICKUP AND DROPOFF WAS EASY AND SERVICE TECH’S GUIDANCE WAS GREAT. WILL CONTINUE TO USE IN THE FUTURE FOR MY SERVICE More

by srnavalkar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 02, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Ourisman Lexus of Rockville! Providing an excellent customer experience is our number one priority, so we are thrilled to hear your feedback. Thanks for trusting us with your business and we hope to see you next time. Take care!

June 02, 2021

Justin was my advisor. Excellent people skills. Justin was very pleasant and kept me informed while I waited. Looking forward to my 25,000 miles service with Justin being my advisor. More

by CLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Gabriela Ramos
Jun 02, 2021 -

CLR responded

Continue to provide good service and pleasant advisors like Justin.

Jun 02, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear Justin was able to provide a seamless service visit. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thanks for choosing Ourisman Lexus of Rockville. Drive safe!

Jun 02, 2021 -

CLR responded

Thank you for providing good service to your customers. Keep up the good work!

May 31, 2021

Outstanding service, as always. Shawn Solan went above and beyond to make sure my ISF was properly taken care of. I have frequented many luxury dealerships over the years and the experience that Shawn fac More

by CarFanatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback! We're so happy to hear that the Ourisman Lexus of Rockville service team has always gone above and beyond to care for you and your Lexus IS F. It is our honor and pleasure! Safe travels and see you next time!

May 30, 2021

The employees at Lexus of Rockville are very courteous and professional. I always have a quality, pleasant experience when I come for service. Keep up the good work. More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Mel - It means a lot to hear that you've received consistently excellent service from our Ourisman Lexus of Rockville team. Thank you so much for being a loyal customer! We look forward to serving you next time.

May 27, 2021

In my eight years with this dealership, my service / maintenance visits are always a pleasure. All who I interact with are always courteous and professional. More

by j.mccray77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK
May 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Ourisman Lexus of Rockville, and we are grateful for your returning business. We look forward to your next visit!

May 26, 2021

The car advertised on the Internet was exactly as shown in person. My salesperson, Rosanne, was very responsive and helpful in providing answers and accurate information to all my questions and truly had More

by rabest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Shin
May 26, 2021 -

Ourisman Lexus of Rockville responded

We're so excited to hear this amazing feedback! Thank you for trusting Rosanne and the team at Ourisman Lexus of Rockville to help you find the right vehicle - we hope it exceeds your expectations for years to come. Safe travels and see you next time!

May 26, 2021

Ourisman of Rockville performed nice work and did the work within the estimated time. The car was also washed and cleaned. The price for rotating the tires and changing the windshield wipers was a bit More

by Joe Schantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Joe, thank you for taking the time to leave us this review and feedback. We do strive for competitive pricing, and I would be more than willing to speak with you directly about what happened during your visit and ensure that we clear up any confusion about the cost. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

May 26, 2021

Perhaps the best Lexus dealership in DMV. Esteban and Thanasis made our purchase of new GX 460 a breeze! Despite that we have Pohanka Lexus of Chantilly much closer to our home, the quality of Service th More

by AI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios (Thanasis) Tsounis
May 26, 2021 -

Ourisman Lexus of Rockville responded

Your review is music to our ears! Our team strives to provide each customer with exceptional customer service and we are happy to hear that this came through during your visit at Ourisman Lexus of Rockville. We are thrilled to hear that Esteban and Thanasis were able to send you home in a car that is right for you. Enjoy the Lexus GX 460! Safe travels and have a great day!

May 26, 2021

Excellent first service with Osborne. Looking forward to future visits. End end end end end end end end end end end end end end end More

by Ljmartinkovics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
May 26, 2021 -

Ourisman Lexus of Rockville responded

We were so happy to welcome you to Ourisman Lexus of Rockville! Thank you for your business and your kind review of our team. We look forward to seeing you again down the road!

May 26, 2021

Very satisfied with the experience. Car picked up on time, work done efficiently and car returned same day. The technician that I dealt with was responsive and thorough. More

by btennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 26, 2021 -

Ourisman Lexus of Rockville responded

Thank you for coming to Ourisman Lexus of Rockville for these repairs! We are so happy to hear that you received the timely and communicative service you deserve. Safe travels and we hope to see you down the road!

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