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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,499 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,499 reviews

August 04, 2021

Ozzie at Ourisman Lexus Service makes your repair easy, hassle free, and thorough. Thanks, Ozzie! More

by BK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Aug 04, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Ozzie. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

August 04, 2021

The dealer was very professional when responding to my concerns. I am very satisfied with the service that I received. The valet driver Was very respectful also when picking up my vehicle. More

by daiswes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 04, 2021 -

Ourisman Lexus of Rockville responded

Thanks for posting about your experience with our Ourisman Lexus of Rockville team. I am glad to see that you were taken care of and we look forward to working with you in the future!

August 03, 2021

The worst car buying experience I have ever had! Interior part of car was damaged and i was called a liar! They have 0 integrity! More

by lmshorte67
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy - Salesman Jesse - Sales Manager
Aug 05, 2021 -

Ourisman Lexus of Rockville responded

This is extremely concerning to read and I am so sorry we didn't deliver a better car-buying experience. We would never want our customers to be treated in the manner you've described here. I think it might be best if we spoke directly so that I can make sure these issues are properly addressed. Would you please consider giving me a call? David Slebodnick - General Manager - (301) 825-9552

Aug 09, 2021 -

lmshorte67 responded

I spoke with David Slebodnick - General Manager - (301) 825-9552. A hole and my air on the second row is cosmetic! But on these surveys act as if we are concerned. It’s a game for Ourisman Lexus of Rockville! Speaking to this person and that person! You pay 50,000.00 - 60,000.00 for a car to what you believe is a reputable company and they are no better than the crooked car salesman and dealerships. Very disappointed with how your are no longer respected after you’ve purchased a vehicle new or used. They ate the “Slimy Sales” Lets sale the car and we will distract her with All the Lexus Certification verbiage that means nothing because it won’t apply to anything! When you spend this kind of money I expect more than just a Carfax report! Not satisfied! Very Disappointed! Don’t buy from here!!!

August 03, 2021

Mike in the service department was the best service advisor I have ever worked with, period. i have had GM vehicles my whole life and this is my first Lexus. The customer service Mike provided me makes More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Sean
Aug 03, 2021 -

Ourisman Lexus of Rockville responded

Chris, we are delighted to read your glowing feedback about Mike! He is an important member of our team and we will be sure to let him know how much his work is appreciated. Thank you for choosing Ourisman Lexus of Rockville, we look forward to seeing you next time!

August 03, 2021

Very professional and attentive. A very good experience. My salesperson, Tim Wood, was very helpful. More

by Jthompson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Aug 03, 2021 -

Ourisman Lexus of Rockville responded

It is terrific to hear that you were so well taken care of by Tim and the team! Thank you for coming to Ourisman Lexus of Rockville for your purchase. We wish you safe and happy miles ahead!

August 03, 2021

Oustanding customer service at the Lexus dealer in Rockville, Maryland. My car has been taken care. The staffs is friendly and inform me what need yo be done. Thank you More

by Lphuong67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 03, 2021 -

Ourisman Lexus of Rockville responded

Thank you for leaving Ourisman Lexus of Rockville such a wonderful review! We're so glad to hear we took great care of you and your vehicle. Come back again soon!

July 31, 2021

I’ve been in the Lexus family for over 10 years. It’s because the service techs at this dealership really take pride in the customer service they provide. More

by Mbanks225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in Service
Aug 02, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support over the years and are thrilled to hear that you had such a successful time working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

July 31, 2021

Excellent service and honest dealer!!Caught an error and Excellent service and honest dealer!! Caught an error and refunded me with no issues. They actually caught the error. I appreciate their integrity More

by narifa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones, Gabriela Ramos
Aug 02, 2021 -

Ourisman Lexus of Rockville responded

We want each of our guests to go home confident in the work we perform so we are happy to hear you are pleased with your Ourisman Lexus of Rockville experience! Thank you for taking the time to leave us your five stars. Take care!

July 31, 2021

Easy to make appointment when I needed it. Ready for me when I arrived. And started on time. Car washed and ready when finished. That's all I need! More

by dcowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 02, 2021 -

Ourisman Lexus of Rockville responded

It is always a pleasure to assist you here at Ourisman Lexus of Rockville! Thank you for your business and your thoughtful review. See you next time!

July 30, 2021

I had pleasant experience the Lexus of Rockville. I brought my car in for a battery check and everything went well. Justin was great to work with. More

by Choco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 30, 2021 -

Ourisman Lexus of Rockville responded

It's great to hear that you had a good experience at Ourisman Lexus of Rockville. We're glad that Justin could help you out. Thanks for the 5 stars!

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