Ourisman Lexus of Rockville

Justin and Ann take great care of me when I come in, know their products and make sure things are done correctly first time without issues. their products and make sure things are done correctly first time without issues. More

I took my car in to have my tire pressure checked and they were very attentive and took time to solve the problem. It was a good experience. they were very attentive and took time to solve the problem. It was a good experience. More

Did not perform differential oil check, rather recommended changing rear ($140.36) & front ($135.85) fluids based on mileage, 43,558. Recommended complete fuel induction service also ($253.38). recommended changing rear ($140.36) & front ($135.85) fluids based on mileage, 43,558. Recommended complete fuel induction service also ($253.38). Multi-point checklist for brakes & tire tread (“Will require further attention”) do not match measurements (8 mm Front, 6mm Rear; 6/32” all tires) which are “OK.” Over inflated tires to 40 psi (33 specified, checklist says 35). My service here has been uneven, depending on service advisor & tech. They are qualified, but I am not certain everything is being performed as specified by the mfr. Be ready to question needless service. I may or may not return. More

Jimmy does an excellent job and is always very detailed . He does a great job explaining what needs to be done and why . He goes above and beyond He does a great job explaining what needs to be done and why . He goes above and beyond More

My experience with Jimmy at the Lexus dealer was exemplary! He really knows his stuff and explained everything thoroughly! He is super professional and and a definite asset to your company!! He is exemplary! He really knows his stuff and explained everything thoroughly! He is super professional and and a definite asset to your company!! He is a ten out of ten terrific! More

We’re very impressed with the professional service we received from the staff upon entering the facility until our exiting the building with our desired purchase. received from the staff upon entering the facility until our exiting the building with our desired purchase. More

Excellent service easy to make a last minute appointment , very courteous employees and assisted with dropping me off while my vehicle was being worked on. , very courteous employees and assisted with dropping me off while my vehicle was being worked on. More

Very pleased with my visit at Ourisman Lexus of Rockville - quality service and very friendly staff members greeted me when I first arrived at the dealership. - quality service and very friendly staff members greeted me when I first arrived at the dealership. More

One of the best dealership I have been to. When I first bought my vehicle, Bill Lum tried to help me any way he could. When I come back in for service every one is still very helpful and friendly. Oursman bought my vehicle, Bill Lum tried to help me any way he could. When I come back in for service every one is still very helpful and friendly. Oursman Lexus of Rockville believes in service after the sale. More

The staff are very friendly and nice. They take care of car so we’ll.it’s a bit too long of waiting but worth it because I know is being take care off. car so we’ll.it’s a bit too long of waiting but worth it because I know is being take care off. More