Ourisman Lexus of Rockville

Pleased with the service at Lexus of Rockville. Don’t know why the “loaner program” has now become so restricted but guessing due to new management. know why the “loaner program” has now become so restricted but guessing due to new management. More

First things first, I LOVE MY CAR. I had an amazing First things first, I LOVE MY CAR. I had an amazing experience dealing with Ourisman Lexus of Rockville. I was able to get my car in a well-timed, First things first, I LOVE MY CAR. I had an amazing experience dealing with Ourisman Lexus of Rockville. I was able to get my car in a well-timed, expedited manner. When they found minor dents, they fixed it immediately without a problem. Looks and feels brand new. Everyone I dealt with was helpful, communicative, and nice. Yaw delivered my car in great condition. Great customer service from Yaw, Pierre, and Arnold! More

Pleasant and accommodating. Nelson made everything Pleasant and accommodating. Nelson made everything possible to take my car to have the cross bar installed without a scheduled appointment. I love t Pleasant and accommodating. Nelson made everything possible to take my car to have the cross bar installed without a scheduled appointment. I love this dealership and the people. More

20K checkup was performed in a very professional manner. I was accurately informed of the length of time the checkup would take. Waiting accommodations were excellent. The entire experience was most satisfa I was accurately informed of the length of time the checkup would take. Waiting accommodations were excellent. The entire experience was most satisfactory. More

We would recommend Lexus of Rockville to others. Our service rep was Attentive, informative, friendly and serviced our car in a timely manner. We appreciate the good customer service. service rep was Attentive, informative, friendly and serviced our car in a timely manner. We appreciate the good customer service. More

Please, as always ...the place is clean, very organized and professional... especially regarding Covid -19 ... coffee, hot- chocolate , tea and water are there for you . The working force as usually is ver and professional... especially regarding Covid -19 ... coffee, hot- chocolate , tea and water are there for you . The working force as usually is very professional, polite and supportive. I did deal with Mr. Andres... absolutely he has high professional standards. He did listen to my problems , my 350 ES Lexus sedan...did qualify the problems and providing solutions...and, he and his mechanical team did in record time the repairs .Also, Mr. Andres took all the professional measure giving a courtesy car /Lexus SUV for my daily needs. Please, his professional communication was above 5 stars , too.Pleass, overall this Lexus Facility is the best = professional standards & professional solutions & professional communication & professional support and treats ! Thank you Mr. Andres and the Lexus team at Rockville Lexus, Maryland ! More

Superb service: timely, courteous and responsive. As a 20+ year client of this dealership , I can’t say enough! I highly recommend the service department without reservation. 20+ year client of this dealership , I can’t say enough! I highly recommend the service department without reservation. More

Jimmy Baker as always provided excellent service. He kept me apprised of the progress of all my repairs and gave me a timeline to pick up my car. kept me apprised of the progress of all my repairs and gave me a timeline to pick up my car. More

We have brought our vehicles to this dealership for years and are very satisfied I came here for my newest Lexus and am very happy and are very satisfied I came here for my newest Lexus and am very happy More

I have purchased at least seven cars from this dealership and have always been completely satisfied. I will continue to purchase vehicles from this dealership and have always been completely satisfied. I will continue to purchase vehicles from this dealership More