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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,499 Reviews
Call Dealership (301) 781-6878
View Awards

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,499 reviews

August 13, 2021

The staff was very nice. From picking up my vehicle at my home to detailed conversations regarding my service to the returning of my vehicle after my devices were complete. More

by Ydbyrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 13, 2021 -

Ourisman Lexus of Rockville responded

We are more than pleased to hear that the Ourisman Lexus of Rockville team delivered professional service which made your experience a success from start to finish. Thank you for your support and we look forward to your next visit!

August 13, 2021

Lexus Rep Mike was efficient and personable. He explained clearly what was going to occur. I left there satisfied and happy! What a way to go! More

by copperglow8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
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Aug 13, 2021 -

Ourisman Lexus of Rockville responded

There is nothing better than hearing from a happy customer! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to mention Mike's great work. See you next time!

August 11, 2021

Very professional, honest, and a pleasure to work with throughout the entire process. More

by zeldin.michael1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie; Seth Hamm, Gabriela Ramos
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Aug 11, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the 5 star review of Ourisman Lexus of Rockville! We're glad that our team was professional and great to work with.

August 11, 2021

Good experience. The salesman was polite, not pushy, and knowledgeable about the vehicle. The vehicle was delivered spotlessly clean and orientation of the technology was provided. More

by ram.mukunda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios, Gabriela Ramos
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Aug 11, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

August 11, 2021

Great service, very friendly, on time repairs, will recommend definitely More

by Jdallorto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson, Gabriela Ramos
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Aug 11, 2021 -

Ourisman Lexus of Rockville responded

Your recommendation of our team means a lot to us! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to share your experience. Drive safely!

August 11, 2021

I had and still do have bad service at this dealership when ever i come for service. More

by Moses912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None above
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Aug 13, 2021 -

Ourisman Lexus of Rockville responded

We always strive to do what's best for our customers, so I am disappointed to hear that your recent experiences with us left you with a different impression. Would you mind giving me a call at (301) 825-9552 so I can ensure that your concerns are properly addressed? I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. Thank you, David Slebodnick - General Manager

August 10, 2021

I have gone to this dealership since 1992 and have bought 5 Lexus ES automobiles. I have everything great to say about Lexus of Rockville. Professional, dependable, efficient, friendly, trustworthy are the f More

by RitaCoopersmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Drost, Gabriela Ramos
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Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your years of loyal business! Your confidence in Ozzy, Jesse, and the team means the world to us and we appreciate you taking the time to share your feedback. See you next time at Ourisman Lexus of Rockville!

August 10, 2021

Top notch service! Always more than pleased with Osbourne and the service team! Excellent follow up! More

by powerfulmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbourne
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Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

August 10, 2021

I always get excellent help when I work with Jim Baker. I had an unusual problem and he did everything he could to fix the problem as soon as possible. More

by Evelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Jimmy Baker
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Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Hi Evelyn - thanks for reviewing Ourisman Lexus of Rockville! We're happy to hear that Jim always takes care of you and we look forward to your next visit!

August 07, 2021

Excellent service highly recommended I like the way they take me to the entire process More

by Mogrovejo80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe york
Report | Print
Aug 07, 2021 -

Ourisman Lexus of Rockville responded

We love receiving 5 stars! At Ourisman Lexus of Rockville, it's important that you're informed every step of the way. We take great pride in assisting you with making a decision that works for you. Thank you very much for the recommendation and we look forward to your next visit!

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