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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,385 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,385 reviews

June 27, 2021

Great experience and I appreciate the friendly and honest feedback regarding service needs. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 27, 2021 -

Ourisman Lexus of Rockville responded

Hi Lisa! We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive service visit with us. Thank you for the feedback and we hope to see you back at Ourisman Lexus of Rockville again next time. Safe travels!

June 26, 2021

I was looking for a Mini Cooper for my wife. I searched I was looking for a Mini Cooper for my wife. I searched the internet and went to a few dealerships. I found a Mini that I was interested in on Ouris More

by Mrcrandall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny was my sales person., Gabriela Ramos
Jun 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are proud that we earned your business here at Ourisman Lexus of Rockville, and we will certainly let Danny and our team know that you appreciate their help. We hope that your wife continues to enjoy her new vehicle!

June 25, 2021

Very good did not have to wait long to get service More

by Stan.johnson7@verizon.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback and five stars, Stan! It truly means the world to all of us here at Ourisman Lexus of Rockville. Safe travels and come back again soon!

June 24, 2021

Excellent service, accommodating time and transportation to and from dealership, courteous and generous (to this consumer) “specials” More

by Edithgisaacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 25, 2021 -

Ourisman Lexus of Rockville responded

Edith, thank you for your business and your excellent review! We are thrilled that you are a happy customer here at Ourisman Lexus of Rockville.

June 24, 2021

This is an excellent dealership with friendly, helpful sales people and an excellent service department. More

by Lexus Blue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios Tsounis, Gabriela Ramos
Jun 24, 2021 -

Ourisman Lexus of Rockville responded

Thank you for sharing this excellent feedback about our service and sales teams! We truly appreciate you choosing Ourisman Lexus of Rockville for your auto needs. Have a great day!

June 23, 2021

Ozzie (Service Advisor) was a pleasure to work with whilst servicing my vehicle. Very professional and flexible in terms of scheduling. Will definitely recommend him highly to anyone that needs their L More

by VModi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie, Alexis
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the kind and thorough review! We'll be sure to pass your kudos along to Ozzie and Alexis for their outstanding work throughout your visit, and we look forward to seeing you back at Ourisman Lexus of Rockville again down the road! Drive safe and take care!

June 23, 2021

Justin was a very productive professional Hospitable Justin was a very productive professional Hospitable well informed Did an excellent job performing his task More

by alrivera2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin ??, Gabriela Ramos
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

We are happy to hear that you had such a positive experience with Justin and the team! Thank you from all of us at Ourisman Lexus of Rockville and safe travels until we see you next.

June 23, 2021

I had great service at Ourisman Lexus of Rockville. Shawn handled me with care and was very attentive. I have been going to Ourisman Lexus for 10 years +! I have always had a good experience. The only thi More

by giftsofthespirit99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your positive feedback and loyal business! All of us here at Ourisman Lexus of Rockville sincerely appreciate it, and we'll be sure to pass your kudos along to Shawn for his great work. Safe travels, and come back again soon!

June 22, 2021

Mike did a wonderful job on my service. He take his time on my car. More

by Lynaluong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

We strive to take outstanding care of our guests and their vehicles, so this review was a delight to read! Thank you for trusting the Ourisman Lexus of Rockville team with your vehicle care, and come back again soon!

June 22, 2021

Bad customer service , stole the items in my car . Done with Lexsus as a whole . Lexsus of Rockville never again purchasing a Lexsus More

by emailingabi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ki, Gabriela Ramos
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

This is a very concerning review to read. We take claims like this very seriously, and I would like to speak with you directly about what happened here. Please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

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