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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,472 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,472 reviews

August 10, 2021

Top notch service! Always more than pleased with Osbourne and the service team! Excellent follow up! More

by powerfulmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbourne
Report | Print
Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

August 10, 2021

I always get excellent help when I work with Jim Baker. I had an unusual problem and he did everything he could to fix the problem as soon as possible. More

by Evelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Jimmy Baker
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Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Hi Evelyn - thanks for reviewing Ourisman Lexus of Rockville! We're happy to hear that Jim always takes care of you and we look forward to your next visit!

August 07, 2021

Courteous, efficient, friendly and quick service for oil change and check up More

by monaiuliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Aug 07, 2021 -

Ourisman Lexus of Rockville responded

At Ourisman Lexus of Rockville, we're always happy to provide courteous, efficient, and friendly service even during the simplest of appointments! Thank you for your business and for reviewing us and take care!

August 07, 2021

The service area was very helpful. They keep me informed during the entire service process. More

by Egm1740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service.
Report | Print
Aug 08, 2021 -

Ourisman Lexus of Rockville responded

We're glad we could be of assistance! Thank you for entrusting Ourisman Lexus of Rockville with your vehicle care - and come back again next time!

August 07, 2021

Excellent service highly recommended I like the way they take me to the entire process More

by Mogrovejo80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe york
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Aug 07, 2021 -

Ourisman Lexus of Rockville responded

We love receiving 5 stars! At Ourisman Lexus of Rockville, it's important that you're informed every step of the way. We take great pride in assisting you with making a decision that works for you. Thank you very much for the recommendation and we look forward to your next visit!

August 06, 2021

This dealership goes over and above all other dealerships that I have experienced. Service was easy and thorough. I will be a customer for life! More

by Steve
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Aug 07, 2021 -

Ourisman Lexus of Rockville responded

Hi Steve, Thanks for the 5 star review! We're honored to hear that our team goes above and beyond. Thank you for your business and your kind words. See you next time!

August 06, 2021

Outstanding and friendly service from Mike and the auto technicians.Mike answered all questions professionally and thoroughly. I waited for my car and the service was completed earlier than expected. O More

by Zayli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike of the Service Department
Report | Print
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

What an outstanding review! At Ourisman Lexus of Rockville, thorough and informative service is very important to us. We love hearing that we exceeded your expectations with the timing of your service as well. From Mike and the team, thank you, and take care!

August 06, 2021

This is my third Lexus from this dealership.I appreciate This is my third Lexus from this dealership. I appreciate their professionalism with each of our purchases. Seth was very knowledgeable and expla More

by Lexus20102021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Gabriela Ramos
Report | Print
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Seth and the Ourisman Lexus of Rockville team. Drive safely in your new vehicle, and we hope to see you back!

August 06, 2021

He listened to what our desires were for device and made sure work was completed timely More

by PAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in Service
Report | Print
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great feedback! We appreciate your business and hope to see you again at Ourisman Lexus of Rockville. Safe travels!

August 05, 2021

My salesperson, Seth is amazing! He always answers all of my questions, is professional and personable! He listens to what I’m looking for in a vehicle and delivers! Love my new vehicle and the 5-star sales More

by Dkmoser52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Report | Print
Aug 05, 2021 -

Ourisman Lexus of Rockville responded

We're so thrilled to have earned 5 stars from you! We can't wait to tell Seth that his ability to answer all of your questions and listen to your needs meant so much to you. We're very happy that you love your new vehicle and we look forward to our next chance to provide you with professional and personable service again at Ourisman Lexus of Rockville!

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