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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,384 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,384 reviews

July 02, 2021

Lexus of Rockville Service is outstanding. Easy to schedule appointments, comfortable clean customer lounge while waiting and service rep keeps in touch with progress and when service will be complete More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie in Service
Report | Print
Jul 02, 2021 -

Ourisman Lexus of Rockville responded

Hi Bill - We are thrilled that our team delivered such efficient, communicative service! Thank you for trusting Ourisman Lexus of Rockville with your business, we hope to welcome you back again in the future.

July 01, 2021

Service is excellent! Even though we have moved 25 miles away, we pass up another Dealer to go back to Rockville. Andy and now Ozzie have taken excellent care of us. More

by Sisters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie
Report | Print
Jul 01, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the five stars! It means so much to all of us at Ourisman Lexus of Rockville that you go out of your way to work with us. We will be sure to let Andy and Ozzie know you appreciate their hard work. Let us know how we can be of assistance again down the road. Take care!

June 29, 2021

I have been using this dealership fir years and always top notch service..Pierre was very helpful with our being out of town situation and went above and beyond with his help..excellent service! More

by Laniefalk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre
Report | Print
Jun 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for your years of business and your confidence in Pierre! We are thrilled that you are always so well taken care of here at Ourisman Lexus of Rockville and we look forward to seeing you next time.

June 29, 2021

I am never dissatisfied with Rockville Lexus service and I have been a customer for over 15 years. My rep. is friendly and their mechanics are knowledgeable. More

by Arthur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the terrific review, Arthur! We're delighted to hear that we've been able to earn and maintain your business over the last 15 years, and we are so grateful for your support. We appreciate you choosing Ourisman Lexus of Rockville and look forward to seeing you again next time!

Jun 29, 2021 -

Arthur responded

My pleasure

June 29, 2021

Owner of Lexus since 1993 and had not gone anywhere else to service my car. Mr Osborne worked on my LX 470 year 2000 diligently More

by juantayler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones and Ann Kim-Noblejas
Report | Print
Jun 29, 2021 -

Ourisman Lexus of Rockville responded

Juan - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely in your Lexus LX 470, and enjoy it! We hope to see you back again down the road!

June 28, 2021

Justin & staff are amazing per usual. Always professional and gets me in and out. More

by Reka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Gabriela Ramos
Report | Print
Jun 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled Justin and the Ourisman Lexus of Rockville staff continue to demonstrate our commitment to customer satisfaction. We appreciate your support and hope you have a wonderful day!

June 28, 2021

Osborne was informative and helpful. Pleasant trip. Car and tires are good. More

by Lyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbourne
Report | Print
Jun 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you, Lyn! We are glad to hear that you enjoyed your visit with us at Ourisman Lexus of Rockville and appreciate you mentioning Osborne. Hope to see you next time!

June 28, 2021

Very good service is very professionalDid not have to wait now for my service thank you very much More

by Paula.Sewell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Gabriela Ramos
Report | Print
Jun 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the positive review, Paula! All of us here at Ourisman Lexus of Rockville sincerely appreciate the support and business. Drive safe, and let us know if there's anything else we can do for you down the road!

June 27, 2021

Employees are professional and courteous. Nelson explained everything to me More

by Lexuslvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Jun 27, 2021 -

Lexuslvr responded

Keep up the excellent customer service

Jun 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your kind words about Nelson and the team! We hope to see you again at Ourisman Lexus of Rockville.

June 27, 2021

Great experience and I appreciate the friendly and honest feedback regarding service needs. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 27, 2021 -

Ourisman Lexus of Rockville responded

Hi Lisa! We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive service visit with us. Thank you for the feedback and we hope to see you back at Ourisman Lexus of Rockville again next time. Safe travels!

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