Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,409 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,410 reviews

July 09, 2021

I got my car service on Wednesday, July 7th and Justin provided excellent customer service. I would definitely recommend using him again. Thank you Justin! More

by Merritte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 09, 2021 -

Ourisman Lexus of Rockville responded

Merritte - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

July 09, 2021

Great service regular maintenance was completed on 1 hour. I was promptly notified the time it was completed. Staff explained was ‘‘twas done and what problems can be expected in future More

by arima_expo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 09, 2021 -

Ourisman Lexus of Rockville responded

This sounds exactly like the smooth and seamless service experience we strive to deliver. Thank you for choosing Ourisman Lexus of Rockville, and come back again next time!

July 09, 2021

Awesome staff, Mike was super helpful and answered all my questions. I take my car here for service every five thousand miles and wouldn’t take my car anywhere else More

by dylanvanmeers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Gabriela Ramos
Jul 09, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the stellar feedback, Dylan! We're glad to hear that Mike was such a help during your recent visit, and we look forward to working with you again down the road! Until then, safe travels! - the Ourisman Lexus of Rockville team

July 08, 2021

I have always been satisfied with the service that I receive. I make sure that I stay consistent with my service team which allows me to bold with the people who provide my service. More

by Deltared1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Jul 08, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to have earned your continued business and your kind feedback! Thank you for choosing Ourisman Lexus of Rockville, we look forward to welcoming you back next time. Drive safely!

July 07, 2021

Customer Service is excellent, hospitality cleanliness friendly family oriented employees are knowledgeable reasonable prices for the vehicle you choices have an excellent product and most of all the loca More

by estamr17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 07, 2021 -

Ourisman Lexus of Rockville responded

This feedback is music to our ears! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience. Safe travels in your new car!

July 07, 2021

Jimmy in service did a great job. Car was completed very quickly and work was all completed. Car was washed and vacuumed and very clean. More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jul 07, 2021 -

Ourisman Lexus of Rockville responded

Hi Frank! Thank you for taking the time to leave us your outstanding review! We will be sure to let Jimmy know his hard work was appreciated. All of us at Ourisman Lexus of Rockville hope to help you again next time. Safe travels!

July 07, 2021

Everyone at this dealership has been fantastic. Most recently it was Mike Jankowitz - he handled servicing my Lexus Rx. Only great things to say. Thanks! More

by erin.wolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rincon
Jul 07, 2021 -

Ourisman Lexus of Rockville responded

We love to hear from our happy customers, so this review makes our day! Thank you for taking the time to share your feedback - we hope to see you and your Lexus RX back again down the road! Take care, from all your friends here at Ourisman Lexus of Rockville.

July 07, 2021

Very organized. Very friendly and accommodating. It was my first visit there. It's clean and they made my visit pleasant and seamless. I will go back again. More

by margeechambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 08, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to have earned your continued business and your kind feedback! It is terrific to hear that you were so well taken care of by our team and we look forward to your next visit to Ourisman Lexus of Rockville. Thank you!

July 06, 2021

Justin my representative was excellent. Listened to my questions and I had a good experience on my visit. I will schedule another visit in dec. More

by Danielholt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to have you as a repeat customer! Thank you for choosing Ourisman Lexus of Rockville and for sharing your kind review. Have a wonderful day!

July 06, 2021

I highly rate service provided by Osborne Jones. He has excellent communication skills and provides prompt service. I appreciate his honesty about my car. If you go to Lexus of Rockville, ask for Osborne. More

by ABFAB2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for sharing so many kind words about Osborne! We are so glad that you can depend on him to take excellent care of you and your vehicle. Safe driving from our Ourisman Lexus of Rockville team and we hope to see you down the road!

...
174
...