Ourisman Lexus of Rockville

Jimmy Baker is the best Service Advisor I have ever had. He is always friendly, courteous and professional. He always treats me as if I'm his only customer. He knows all about my 2006 Lexus LS which I have He is always friendly, courteous and professional. He always treats me as if I'm his only customer. He knows all about my 2006 Lexus LS which I have been taking to this Lexus dealership for 16 years. I also really appreciate their concierge car pickup and drop-off complimentary service during the pandemic. More

Mike was a great service representative. He was friendly and informative. He kept me updated as to the servicing as it was in the bay so I knew how waiting time was going. I was impressed with his customer and informative. He kept me updated as to the servicing as it was in the bay so I knew how waiting time was going. I was impressed with his customer service! More

Love this dealership. I have had the best service advisors- Mr. Harris (retired) and now Aaron. They are professional, kind and honest. The very best. advisors- Mr. Harris (retired) and now Aaron. They are professional, kind and honest. The very best. More

Lexus Rep Mike was efficient and personable. He explained clearly what was going to occur. I left there satisfied and happy! What a way to go! clearly what was going to occur. I left there satisfied and happy! What a way to go! More

The staff was very nice. From picking up my vehicle at my home to detailed conversations regarding my service to the returning of my vehicle after my devices were complete. home to detailed conversations regarding my service to the returning of my vehicle after my devices were complete. More

Very professional, honest, and a pleasure to work with throughout the entire process. throughout the entire process. More

Good experience. The salesman was polite, not pushy, and knowledgeable about the vehicle. The vehicle was delivered spotlessly clean and orientation of the technology was provided. knowledgeable about the vehicle. The vehicle was delivered spotlessly clean and orientation of the technology was provided. More

Great service, very friendly, on time repairs, will recommend definitely recommend definitely More

I had and still do have bad service at this dealership when ever i come for service. when ever i come for service. More

I have gone to this dealership since 1992 and have bought 5 Lexus ES automobiles. I have everything great to say about Lexus of Rockville. Professional, dependable, efficient, friendly, trustworthy are the f 5 Lexus ES automobiles. I have everything great to say about Lexus of Rockville. Professional, dependable, efficient, friendly, trustworthy are the first words that pop in my mind. Ozzy is my go-to Team Leader for all service I receive. He and Jesse Drost (Sales Manager) go out of their way for me and the rest of their customers. As far as I am concerned, this is the ONLY dealership I will ever buy from! I can’t say enough for this dealership! More