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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,408 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,408 reviews

July 13, 2021

Mike was great to work with. Was overwhelmed with repairs needed but he worked with me to get what had to be done, done. Grateful for his help More

by Jps859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 14, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let Mike know that you appreciate the help. If you ever need anything else, don't hesitate to come back and see us again!

July 12, 2021

All the people we work with are friendly and helpful. Nice and clean facility More

by RKW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kofi Boama
Jul 12, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback! We're so happy to hear the Ourisman Lexus of Rockville team is providing a gold standard of service for our valued guests. Have a great day!

July 11, 2021

Overall experience was pretty satisfying. Timothy was very straightforward and precise while providing with all the information. Very happy with the purchase. Tim even checked in with me for a week after More

by Fateema
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Timothy Wood
Jul 12, 2021 -

Ourisman Lexus of Rockville responded

Congratulations on your new ride! All of us at Ourisman Lexus of Rockville appreciate the time you took to write about your experience working with us during your new car purchase. Providing exceptional customer service is our number one priority, and we are thrilled to hear Timothy was able to send you home in a car that is right for you. Enjoy!

July 10, 2021

This dealership is by far the greatest I have ever dealt with. Seth Hamm is the most professional, knowledgeable and helpful salesman I have ever met. He is a real credit to your dealership staff. You are e More

by tonyvlahakis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Jul 11, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the glowing review, Tony! We'll be sure to pass your compliments along to Seth for his great work. Come back soon! - the Ourisman Lexus of Rockville team

July 10, 2021

Very happy with the services. They are alway take care of what I need. I will recommend all my friends to purchase Lexus. I just love it. More

by andylphsu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 15, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are proud that we earned your recommendation here at Ourisman Lexus of Rockville, and we look forward to your next visit!

July 10, 2021

Detail was off the chart. Seth was amazing! Great job making me happy for years to come. Thank you for a beautiful car and experience. More

by wchughtai75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Jul 12, 2021 -

Ourisman Lexus of Rockville responded

This review made our day! Thank you for trusting Seth and the Ourisman Lexus of Rockville team with your recent vehicle purchase - we hope it provides many safe and happy miles! Come back again next time!

July 10, 2021

Joseph was a great salesman he is friendly and answered all my questions. After i purchased my car he called me after a week and checked in with me and see how was i was doing and making sure i was happy w More

by Mcmacol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe or Joseph York
Jul 12, 2021 -

Ourisman Lexus of Rockville responded

We appreciate you taking the time to leave us your five stars! Providing a seamless car-buying experience for our valued guests is our goal, so we will certainly give Joseph your thanks for a job well done. We are glad he could send you home in a car that is right for you. Have a great day! - Ourisman Lexus of Rockville

July 10, 2021

Excellent job and service! They called me and kept me abreast concerning a maintenance on my suv. Received my go 460 in excellent condition! Thanks More

by Lexusgx460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy and Jason
Jul 12, 2021 -

Ourisman Lexus of Rockville responded

Your review fills us with pride. We are so happy to hear we could accommodate you and your Lexus GX 460. It means a lot that our service stood out to you and we hope to see you back at Ourisman Lexus of Rockville again next time!

July 09, 2021

I got my car service on Wednesday, July 7th and Justin provided excellent customer service. I would definitely recommend using him again. Thank you Justin! More

by Merritte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 09, 2021 -

Ourisman Lexus of Rockville responded

Merritte - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

July 09, 2021

Great service regular maintenance was completed on 1 hour. I was promptly notified the time it was completed. Staff explained was ‘‘twas done and what problems can be expected in future More

by arima_expo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 09, 2021 -

Ourisman Lexus of Rockville responded

This sounds exactly like the smooth and seamless service experience we strive to deliver. Thank you for choosing Ourisman Lexus of Rockville, and come back again next time!

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