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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,384 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,384 reviews

July 07, 2021

Everyone at this dealership has been fantastic. Most recently it was Mike Jankowitz - he handled servicing my Lexus Rx. Only great things to say. Thanks! More

by erin.wolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rincon
Jul 07, 2021 -

Ourisman Lexus of Rockville responded

We love to hear from our happy customers, so this review makes our day! Thank you for taking the time to share your feedback - we hope to see you and your Lexus RX back again down the road! Take care, from all your friends here at Ourisman Lexus of Rockville.

July 07, 2021

Very organized. Very friendly and accommodating. It was my first visit there. It's clean and they made my visit pleasant and seamless. I will go back again. More

by margeechambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 08, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to have earned your continued business and your kind feedback! It is terrific to hear that you were so well taken care of by our team and we look forward to your next visit to Ourisman Lexus of Rockville. Thank you!

July 06, 2021

Justin my representative was excellent. Listened to my questions and I had a good experience on my visit. I will schedule another visit in dec. More

by Danielholt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to have you as a repeat customer! Thank you for choosing Ourisman Lexus of Rockville and for sharing your kind review. Have a wonderful day!

July 06, 2021

I highly rate service provided by Osborne Jones. He has excellent communication skills and provides prompt service. I appreciate his honesty about my car. If you go to Lexus of Rockville, ask for Osborne. More

by ABFAB2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for sharing so many kind words about Osborne! We are so glad that you can depend on him to take excellent care of you and your vehicle. Safe driving from our Ourisman Lexus of Rockville team and we hope to see you down the road!

July 06, 2021

I always receive excellent and courteous service from Jimmy Baker and Shawn Solan from the Lexus Service Team. The mechanics are great too! Extremely Satisfied More

by mhpb1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Gabriela Ramos
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Jimmy, Shawn, and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

July 06, 2021

The dealership is great and my service person, Justin, was very thorough and nice .The drop off and pickup service was very useful and helpful. More

by Redskins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

It is gratifying to hear that Justin and the team took such great care of you and made you a happy customer. Thank you from all of us at Ourisman Lexus of Rockville and safe travels until we welcome you back next time!

July 06, 2021

It was easy to schedule routine service on my vehicle. When I arrived at the dealership, my car was promptly received for service. The wait time to complete work was less than expected. My service person More

by al1burrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, advisor
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

It was our pleasure to assist you! Thank you for trusting Ourisman Lexus of Rockville with your business and your vehicle. We hope to work with you again down the road!

July 06, 2021

I have been a customer at Lexus of Rockville for about 15 years. They do a great job! Their customer service is the best in the area. My Service advisor Jose Miranda is very professional, detailed oriented More

by asifqadir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor: jose miranda- The best advisor
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jose and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

July 06, 2021

Great experience! Justin was helpful, and answered all my questions about my service. I was there for recall, we got a loaner car and out there in no time. More

by rezamoby
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin from service Dept, Gabriela Ramos
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Glad to hear that Justin and the loaner car both served you well! Thank you for coming into Ourisman Lexus of Rockville and trusting our team with your recall help.

July 06, 2021

Service here is awesome. Osborne kept me informed of pricing and progress every step of the way, and the waiting area was the most comfortable I have ever been in. More

by SMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

It is gratifying to hear that Osborne and the team gave you such a positive service experience! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to review our work. Drive safely!

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