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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,545 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,545 reviews

September 22, 2021

I have 3 Lexus. 2 brought from this dealer. I use the same phone number for the last 9 years. This time person couldn’t locate my account after 3 tries. He wasn’t entering it correctly. Told me service w More

by ajaysharm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Oct 01, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to provide our team with input. I apologize for the frustrations caused by the inability to locate your account. We understand that unexpected delays can be disappointing, and I want to assure you that we truly do value our guest's time. Though I'm glad to hear that your service was completed to your satisfaction, I want to offer my assistance if you need anything further at this time. Kindly, David Slebodnick - General Manager - (301) 825-9552

September 22, 2021

Jimmy was responsive and a great help. really appreciate the great service. He kept me posted and helped with all issues. More

by customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Service Advisor
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Sep 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that Jimmy delivered such a seamless service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

September 22, 2021

Jimmy is the BEST!! Extremely helpful in explaining what needs to be done . . . Very knowledgeable!! More

by GinaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Sep 22, 2021 -

GinaD responded

Jimmy is a Keeper!!

Sep 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Gina! We appreciate the kind words about Jimmy and will be sure to pass them along. We hope to see you back at Ourisman Lexus of Rockville down the road!

September 22, 2021

The service team was excellent. The person I worked with, Mike, was super helpful and kind. More

by lsecco1lsecco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 23, 2021 -

Ourisman Lexus of Rockville responded

We're glad to hear your service went over without a hitch! Thank you for the great review and for taking your maintenance needs to Ourisman Lexus of Rockville - we hope to see you again!

September 22, 2021

Mike J with service was very informative, professional and kind. Appreciated his time and welcoming demeanor. More

by soniab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
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Sep 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great feedback! We appreciate your business and are thrilled to hear that you enjoyed your experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 21, 2021

Good experience working with this dealer no hassle buy virtual and delivery convenient for me More

by Billyfish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose
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Sep 21, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely in your new vehicle, and we hope to see you back again down the road!

September 21, 2021

Justin Furstenberg Did an excellent jobEverything I Justin Furstenberg Did an excellent job Everything I wanted was done right The detailing looks just great More

by Mvenit65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Report | Print
Sep 21, 2021 -

Ourisman Lexus of Rockville responded

Thanks so much for the kind words about Justin! We're happy that you're pleased with our team's work here at Ourisman Lexus of Rockville.

September 19, 2021

Great service and always on time. Honest recommendations given with no pressure to get additional service More

by bjoinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Sep 19, 2021 -

Ourisman Lexus of Rockville responded

We are so pleased to hear you had a great experience with the Ourisman Lexus of Rockville team. Thank you for your support and we hope to see you again down the road. Take care!

September 19, 2021

Mike was very courteous and professional. My car was taken care of in a timely manner. Thank you More

by Michelle Loya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 20, 2021 -

Ourisman Lexus of Rockville responded

Michelle, thank you for the great review! Hearing that Mike went the extra mile to assist with your vehicle made our day. Safe travels, and we hope to earn your business again at Ourisman Lexus of Rockville!

September 18, 2021

Very professional and polite service at this dealership! Andreas in the Service Department did a great job when I recently took my car in. I appreciated his concern and efficiency. I had a good experience, More

by Najafuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andraes
Report | Print
Sep 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with Andreas and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

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