Ourisman Lexus of Rockville

I had an excellent experience at Lexus of Rockville. My sales person - Chris Mendez helped to make the experience effortless - he walked me through the process of what I needed to do to hold the vehicle I sales person - Chris Mendez helped to make the experience effortless - he walked me through the process of what I needed to do to hold the vehicle I wanted because I was travelling from out of state, he sent videos of a walk around of the car, and was available to meet me as soon as I arrived and has continued to follow-up after the sale to answer any questions. Overall great car buying experience! More

Above and beyond. Excellent experience Everytime. They pick up the vehicle, they do the service and drop it off.. couldn't be easier. The service people are very professional and really go the extra mile, pick up the vehicle, they do the service and drop it off.. couldn't be easier. The service people are very professional and really go the extra mile, excellent communication. I realize dealer service is expensive, but the Rockville crew make me feel like it's worth it. More

I had a wonderful experience and my service was very I had a wonderful experience and my service was very professional. The work was completed on schedule. I was kept updated on the service while it was I had a wonderful experience and my service was very professional. The work was completed on schedule. I was kept updated on the service while it was in progress. More

I’ve been a client for the past 10 years and they Re absolutely excellent. From the car buying experience through the outstanding service team. absolutely excellent. From the car buying experience through the outstanding service team. More

Good service, good technique skills, My car had some unusual noises, I asked a technician ride with me. They checked and found the issue, fixed it finally unusual noises, I asked a technician ride with me. They checked and found the issue, fixed it finally More

Great service! Thank you for fitting me in. Justin did a great job! I will definitely be back again and I would recommend Ourisman to others great job! I will definitely be back again and I would recommend Ourisman to others More

Lexus of Rockville is a great service company. They tell you what needs to be done and how long it will take and deliver exceptionally! you what needs to be done and how long it will take and deliver exceptionally! More

I was in a huge panic when I saw pools of fluid from my car on the floor of the garage! I immediately called Lexus and knew what steps I needed to do to get the car to the dealership. The next day I got car on the floor of the garage! I immediately called Lexus and knew what steps I needed to do to get the car to the dealership. The next day I got a call from Mike letting me know the issues with the car. Since the repair was going to take a few days, Mike explained the problems to me and had me in a loaner in no time. Car repairs are always a bit painful...but Mike took the time to answer all my questions and helped me feel confident about driving my car for years to come. Thank you! More

Mike was very helpful my ac is working very well. I will continue on going to ourisman in rockville. I will definetely reoommend your shop continue on going to ourisman in rockville. I will definetely reoommend your shop More

Thank you for being so friendly and making me felt welcome~ that means a lot ~ Appreciate the speedy service as I waited an It was not a long wait. welcome~ that means a lot ~ Appreciate the speedy service as I waited an It was not a long wait. More